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October 2023 by Tracey Powers
Very accommodating! Called on the spur of the moment to rent the U-Haul & the sweet owner went above the call of duty to provide the size we needed! She made it easy:) Thank you!
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September 2023 by Chanton Patel
Another uhaul location let someone else take my rsvp because I was 40 minutes late due to my daughter getting in an accident. They said I needed to be there within 45 minutes which I was. They sent me to another location on other side of town which costed me an additional $15-20 in mileage plus fuel. My total round trip was supposed to be 9 miles. They said they would work with me but the location on Watterson trail said they couldn’t do anything about it. Honestly and integrity of doing the right thing is important to me. I’ll be looking at alternative companies on my next rental.
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June 2022 by Katelyn Hardwick
I wish I could give no stars this branch recently stopped sending out invoices they will not mail you bill instead they will send you to collections and when you ask about it they expect you to set it up on auto payments with your card what if you need an invoice to pay by check? They simply are catering to what is easiest for them and not the customer
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July 2021 by Alec Broughton
They were incredibly rude. Poor customer service and inappropriate communication to my friend. Will not be utilizing this dealer again.
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April 2021 by Janeedreia Graham
I had paid for a reservation online and was waiting for my call-back confirmation. for the sake of convenience i called them 2 hours before the supposed call time and was told i called the wrong location after giving my name AND day of pick-up. after checking- and being right- i called back, gave my name and day of pick-up again and was THEN told there was no trucks available on the day i scheduled for. really inconvenient and the guy on the phone didn’t seem to really care to offer options or even somewhat apologize for the incident.
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June 2020 by Tyler Watson
Got my truck and it was clean.. all that matters right? Lol
