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February 2024 by Cody Neff
John got me set up great. My family and I are moving back to Michigan and with two kids under 2 and no family around, makes moving and packing really hard. John made sure we had more than enough time with the truck to make sure we get loaded up in time and make it as painless as possible. Appreciate y’all!!!
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December 2023 by Nicole
Thank you John for all of your help!! I hope this review helps you get a raise - you truly deserve it. After the closing of our home was delayed FOUR times, John was super helpful in making sure that renting a U-Haul was NOT stressful for us. He was able to be flexible with our reservation and seriously has the most incredible attitude. Thanks again for your help!!
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December 2023 by P A
Make sure you inspect and check the equipment very thoroughly before leaving the lot. Otherwise you may bust your hands and fingers getting it to work. This place just gives you stuff right after someone else has used it and they dont really check if it was returned correctly.
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December 2023 by Debbie Pelissero
Outstanding place to rent a truck. The owner there was professional, friendly and so helpful. This location will be our go to place!
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October 2023 by Victoria Edford
This is literally the best U-Haul location I have ever dealt with and I deal with U-Haul rather often. The manager/owner there is such a cool guy and nice but also professional! Pickup was easy and fast with no wait, drop off was simple. U-Haul truck itself was clean and in great condition (unlike some of these others in Louisville). Oh and the office was clean and smelled sooo good!! Definitely will be a returning customer and won’t go anywhere else. I normally don’t do reviews, but my experience could not have went any better. 10/10
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October 2023 by Calvary Chapel Louisville
stellar service - as good as it getsgrade A+thank you for all of your helpRocky Jones | Calvary Chapel Louisville
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October 2023 by Jim E
Got a truck here no problems reasonable prices and easy return all good.
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August 2023 by Livio Siranossian
I’m a mover work for Magee moving company,and do rent trucks 2 to 3 times a week from every city and state in the country for the last 18 years.This was my worst experience and it did get me super angry. I never returned a truck dirty or damaged or missing equipment or fuel. On 8-23-23 Rented a 26 footer I used it for 7 M. And in the morning before I left U-Haul I did disagree on fuel gauge and did it thru the app. When I dropped the truck I tried to do the drop of on line it would not let me. I asked the representative why won’t let me confirm the parking he wouldn’t answer.He said he has to park it in the back of the storage building. Then I left. At 9 pm I was checking my receipt I see 45$ charge for 9 gallons of fuel. I went crazy how is that possible I did drive 7 miles total and did put 3 gallons of fuel.
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August 2023 by Richard Stottman
Average u-haul. I and out quickly and easily
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August 2023 by Balakumar Velusamy
Very good and need pior reservations
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May 2023 by Bella Malatesta
Staff in office was rude and condescending. He hit his vape while speaking with us and was not respectful. The truck we rented was filthy inside and out. There was a powerful odor of cigarette smoke when turning on the A/C.
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May 2023 by Isabella Malatesta
Staff in office was rude and condescending. He hit his vape while speaking with us and was not respectful. The truck we rented was filthy inside and out. There was a powerful odor of cigarette smoke when turning on the A/C.
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April 2023 by Adrienne H.
AVOID AT ALL COSTS. CHARGED DOUBLE, REFUSED A REFUND. 1. Not given truck I reserved: I reserved a truck far in advance and showed up to be told I would be given a truck two times its size. It took them an hour to get the truck because no one knew what they were doing. The man behind the counter was noticeably under the influence and repeatedly pulled up the incorrect reservation even when he had my license and confirmation number right in front of him to reference. Finally the manager came over to help. 2. Inappropriate staff: The manager started making sexist jokes to me, I didn't laugh but he continued. His jokes were sick which made me feel uncomfortable and unsafe. 3. CHARGED DOUBLE: I was charged double the amount I was contracted for. After requesting the amount be fixed the manager refused. It's a sleazy operation, I'm shocked they haven't been shut down. 4. No merchandise: I reserved several moving blankets, when we showed up they had none but they still charged me for them (TWICE). They had nothing like other locations; no bubble wrap, no packing tape, etc. 5. Dirty location: This location is like a scene from a horror movie. There's mold growing on the window sills, an old wall A/C unit that doesn't work is front and center with old rags that reek of mildew and must. The pictures don't even do it justice for how skin crawling it is.
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November 2022 by Michael French
The guy that was working in the morning was really thorough with explaining the truck rental and worked quickly. Truck was decent, no check engine lights on dash. Windsheild could have been cleaner, but overall very satisfied with my service.
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October 2022 by Sean Toomer
These guys know their stuff....I came in last second and they handled everything for me easily.....super recommended A+++
