-
January 2024 by Charity Shryock
Every single one of us have enough money on our major debit cards to buy one of these trucks, but the fact we don’t have major credit cards prevents us from being able to rent a truck that we can afford.
-
January 2024 by Michael Tomas
Everyone was helpful and kind.
-
January 2024 by Yamila Cespedes
This place was wonderful, I had my things stored for 1 month, and I was very happy with the place because everything is kept very safe, clean, and comfortable. The girls in the office were always very attentive and friendly.I give it a 100 •/•Thank you
-
November 2023 by DJ Miller
Busy, but staff works well with getting you the best price and size for your needs. Clerk was dealing with 2 customers at once to deal with the U-Haul systems. Recommend using the app to get things done in a timely manner
-
September 2023 by Jordan Dennison
This appears to be a highly busy location. The service we received from Leah was amazing. She went above and beyond to help up with the need for a truck to move from Owensboro to Louisville. With out her it would have been a complete nightmare. If you are in the need of a truck or a storage unit go and visit Leah at the Preston Highway location. Thank you so much Leah for the help!! we appreciate you very much!!!
-
September 2023 by Donovan Klinglesmith
Rented motorcycle trailer from this location, trailer did not properly lock onto ball hitch and came off denting my tailgate
-
August 2023 by Mark Compton
No staff was present when I arrived, had to wait 15 minutes for anyone to even show up. Then multiple mistakes were made with trucks. I was assigned one I was not allowed to take, but only informed of this because I saw the information was incorrect on the rental agreement. The staff has locked the keys inside the truck I was supposed to take, so I had to wait for them to drive across town to find the spare. All in all took over an hour to get things straightened out. During this time, the staff was rude to me, snippy, and unmotivated. Go to a different location and save yourself the massive headache this place gave me.
-
July 2023 by CHarles Mcduffie
The Uhaul on Poplar Level rd is the one I'm referring to & it has constant break ins, no supervision whatsoever, people actually living inside the units & overall it's went super bad since it changed from Cube Smart. Terrible!!
-
July 2023 by Danny Bruce
Several issues leading up to my being told to come to this store only to find my reservation was not there. The staff didn't seem to interested in helping. My wife and I called the 800 number who helped. But the lady at the counter, kept her hand up to her mouth, mumbling through her fingers the whole time and was just in general, not a customer service type person. The 1800 number saved the day for us, when direct customer service in store, was a disappointment. I hate leaving bad reviews, but there was little good to say other than the lady who hooked us up, was great. She got us hooked and rolling and was very friendly.
-
February 2023 by Barbara Roberson
To say the VERY LEAST this was the worst and lowest level of service a business like this could provide!! Staff slow, incompetent, and certainly not trained on appropriate CUSTOMER SERVICE!! Customers waiting for over an HOUR for a purchase transaction, with no care or consideration from the staff on duty!! Do NOT use this location if you can avoid it!!
-
February 2023 by Kandy O.
Saturday February 18 23 my storage unit was broken into, all my belongings was stolen no one from u haul returned my calls ,4 days later I called again, lea said she's not over the security she can't help me ,I never missed a payment on my storage. Popular rd storage units there's no cameras or any one In the office, they moved to the Preston storage but didn't tell any one.i was never told they were moving. The storage lot has campers, cars ,truck drivers on the lot that people pay for there items to be safe .no security on lot ,no cameras. No one in uhaul reached out to me ,they all ran
-
January 2023 by Kala T.
I'm not sure why there are so many low rating for this location but I went today and has some really good customer service! Staff was quick to help us and he was super patient while I made up my mind. He answered any questions I had and was very thorough with explaining everything to me. The price to rent the U-Haul it's self wasn't bad at all. I had to get a few large TV boxes and those were pretty expensive. They do offer a 10% military discount which is nice. I would recommend this location and also using the U-Haul 1-800 number to make your reservation it made everything a breeze.
-
August 2022 by John Letcher
Reserved days in advance and when we showed up to pick up 20’ truck with mobile pick up I had to call customer service and find out the location over booked us and our rental was given away. Mind you we paid in advance, followed all of the necessary procedures. Reliability of this location is at an all time low.
-
August 2022 by Brendon McNamara
I never leave reviews but this is literally the worst customer service experience I've ever had. Paid for a hitch installation and it never happened, I never received a single update about my order and when I contacted them I was treated with complete disregard. Not sure how these guys stay in business.
-
August 2022 by Jeremiah Hall
Went to pick up my truck and was told they double booked it. And the person they doubled booked it with didn’t even show up for her scheduled time, yet I still couldn’t take it. Even though they told the customer next to me that his truck was gone because he didn’t show up on time.Now I’m taking a Lyft for a second time just to get to another store.
