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February 2024 by Karen Cooper
A friend dropped off 3 items. 2 Amazon with QR codes and 1 prepaid postage. The guy there put a label over the prepaid package and sent it to Amazon. When I called they said there was nothing they could do the packages were gone! I was told they are supposed to match QR codes with the items from Amazon. Obviously that did not happen. They stuck a label on 1 package with separate items going to Amazon and screwed up the prepaid label going to Bloomingdale’s. I am out $100.because of their error!!!!
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July 2023 by J Folks
I use this store frequentlyThey are kind, responsible with packages
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May 2023 by aimee c.
They have great service! Owner very friendly and helpful. Patient with all my amazon pavkages!
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August 2022 by Alexander Budd
I used this store to ship a package for an eBay sale. I purchased extra packaging material to further protect my item. The item was damaged during shipping and come to find out the extra packaging material was never added to the package. To make matters worse, the employee never asked me for the declared value of my item and left it at the default amount. After UPS completed the damage report, I am only receiving a check for the false declared value. UPS Store #1815 is refusing to pay the difference to make this right even though it was THEIR employee who was responsible for both issues. Needless to say, I will never use UPS Store #1815 for my shipping needs in the future. I encourage anyone reading this review to use a different UPS Store to ship their items.
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August 2022 by Tiffany Lawless
Like many of the reviewers have stated, packages seem to just disappear when you drop them off at this location. Three separate times Amazon packages didn't make it back to their return destination even though I have receipt showing I dropped them off here. I am not sure what's going on here but it seems nefarious and I won't return to this location.
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March 2022 by Tai N.
I can in this early afternoon to get something delivered in my own box and insured. They quoted me almost $280 for ground shipping. I checked online and made it much heavier than it is and it was only $90 tops for ground. Even next day air was cheaper than what they quoted. They also said that they have to package for me in the back which is alarming since k have never seen any ups place needing to package it in the back as they have done it in front of me all the time. Beware of getting your things ship with this store. Plus they guy dress like he was at home and doesn't even look like he worked there.
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February 2022 by SullenVex
Almost closing I arrived to return a package that I had bought on Amazon. The staff was fast there were several people in line when I got there. I'm sure they had a long shift it looked like this particular store has a lot of business. They were efficient and friendly and seemed to enjoy the work they're doing. A+
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July 2021 by Michael Robinson
Have shipped here for years having family out of state. Christmas and birthday gifts, cards with checks and cash and rare items... thousands of dollars worth if goods over time. It’s surprising to see anyone with issues here, because they are always cordial, helpful, and eager to please, especially the owners, the Sparrows. We always chat about UK basketball and football, and golf!They certainly still have my business.
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July 2021 by Christopher Hanekamp
I don't even know what to write at this point. They may be cheating me out of 300$. Have never been treated like this from a shipper. UPS corporate says we are definitely owed a refund but this store is trying to get more money or they say they will lose the package. Unreal. In Holiday Manor I would not expect this. Hopefully they change their tune and eventually provide some help
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June 2021 by Kennie Anderson
Went to return a pair of glasses and was so happy this store was open Sundays since I work Monday-Saturday. There was a young woman working this afternoon who was incredibly kind and helpful. I have social anxiety and I felt nauseous before coming in to the store because I'd never been in there and didn't know what I needed to do with my package, but this woman was very friendly and made my whole experience comfortable and easy. I know it's silly, but few people ever put my anxiety to ease like that and it meant a lot to me.
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June 2021 by Lainey Clem
Had a very pleasant experience having to ship something out and I'm glad I chose to go to this store. The employees were very friendly and helpful when explaining everything about the shipment. Will defiently be returning to use their services again.
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June 2021 by Cory Ward
DO NOT GO HERE! MULTIPLE STOLEN PACKAGES! I KNOW OF MANY PEOPLE OUT THOUSANDS OF DOLLARS BECAUSE OF THIS STORE.
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June 2021 by James R
Shipped a painting and the clerk made sure it was packaged properly.
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May 2021 by Matthew Kazunas
DO NOT use this store. Second time IN A ROW of a complete disappearance of a package. That is not a coincidence. They will scan your package as if to show it being "picked up" and then claim the driver lost it. Zero liability on these stores. Packages don't just "miss" scans multiple times through multiple facilities, let alone two packages within one month. Not surprised multiple claims of employees opening packages at the store.
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May 2021 by Adam Downs
I stopped by yesterday to mail off a gift for mom for mothers day and they were closed. The sign said that they were closing at 1:00pm instead of 3:30. That store worked out perfectly considering I dont work too far from that store. Thinking he left early for derby, that was very inconsiderate. I'm sure everyone else that wanted to go to the derby couldn't "close early" because they have a job to do.
