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March 2024 by Erin Brown
Always a perfect experience.
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March 2024 by Jonathan Borkowsky
Fairly easy to get in and out, helpful people
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March 2024 by Jahn Wolczyk
Very friendly,fast and no problemThe gentleman explained what Happy Returns was and that it’s fairly new
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January 2024 by Laura Bratcher
Excessively expensive for subpar customer service, no eagerness to be kind or accommodating. Lack of affordable options when no rush involved. Treated like a bother after spending close to $100 to pack and send two medium sized packages that weighed next to nothing.
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January 2024 by Charley Frank
Didn’t give my package to usps
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December 2023 by Julie Cassin
Very friendly and helpful. Pretty busy, with a short line; but tried to keep the line moving and were very knowledgeable about the services.
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October 2023 by Elizabeth Spilman
Greedy and poor customer service. I recently had a package that required signature for delivery and was out of country. After working with someone at the UPS hub that was very helpful we arranged to have it delivered to a store. I opted for the store nearest me that I have spent considerable money with over the years for all my shipping needs.Upon arriving to pickup package they clerk was not able to locate my package. Candidly the attitude was not useful or like cared to find it. I showed tracking and signature name confirming and finally another clerk came and pointed straight to it. There was a sloppy label slapped on it that required me to pay $10 for the “service provided”. I was not happy as I was not informed about their being a charge for this. I would have had it sent to my office or even back to my house if given the choice. The manager, Kurtis, came out to deal with me and just repeated over and over the charge is because they were not an access point and this is the fee. Candidly it’s like being at a restaurant and ordering something that should be free and then getting bill for it. It’s greedy and dishonest. There was no consideration that this service fee is outrageous. Perhaps if I knew about it from previous instances and was abusing but this isn’t a situation that has ever happened before.1. The service provided constitutes literally putting the package on a shelf. They didn’t log it in to keep organized of where it is evident by the individual not finding it without help. They didn’t call to inform me it was available for pickup. They wouldn’t have even carried it from the truck. The fee is ridiculous2. I don’t appreciate being spoken too like I’m not understanding and repeating the same thing. I’m not stupid. I’m upset and incredulous that the disconnect within your own company that I would be charged for this is unacceptable.3. I was not given an option to choose to pay for this apparent service.It’s a definite shame because I will never ship or frequent this store or likely even UPS ever. They are more expensive than any other service but good customer service is what kept my business. This shows a serious lack in thoughtful judgement. I know my business won’t impact UPS overall but with holidays I will choose other companies as well as share this as often as possible to encourage others to take their business elsewhere.
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July 2023 by Julie R.
It is refreshing to assisted by individuals who are energetic, knowledgeable and obviously enjoy helping people. Nam was patient and kind in walking me through steps in shipping packages. As a self confessed luddite, his kindness was all the more appreciated. Thanks to Nam and the UPS store team.
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April 2023 by Patti Worley
Best ups store in town, great customer service, knowledge and efficiency. A pleasure getting mail and packages from the store. Five stars not enough for this store.
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March 2023 by Nanette Stephens
Very best experience! The staff was very friendly and helpful. I wanted to send an Easter gift to my grand baby and they helped me ship it… it was so easy! I’ll be going back!
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October 2022 by Cheryl Pierce
I was impressed with how efficient, professional & friendly the staff are at this location.
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August 2022 by Nalee E.
I have been to this location several times and they have always been so helpful and quick to assist. I did a couple amazon returns here and they made the process so easy. The employees came out to my vehicle to help me carry the large items back inside. I also observed them trying to help a gentleman who was trying to mail an iphone in the original case with no wrapping, no container. Will be returning again for all my mailing needs here.
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August 2022 by Katherine Mason
Nice little UPS store. Employees were extremely busy when I was there. I could not get my phone to load the Amazon QR code because of signal strength. Employee was very helpful and patient. Store could be bigger for the amount of business they are doing.
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July 2022 by Sarah Kaiser
I quickly needed something notarized so I stopped by the UPS store closest to my house. There was a steady stream of people coming in and out, but this location had 5 employees quickly attending to everyone’s needs. Each person was promptly greeted and directed to who could help them. Conner was extremely kind, helpful, and provided excellent customer service.
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July 2022 by Sarah K.
I quickly needed something notarized so I stopped by the UPS store closest to my house. There was a steady stream of people coming in and out, but this location had 5 employees quickly attending to everyone's needs. Each person was promptly greeted and directed to who could help them. Conner was extremely kind, helpful, and provided excellent customer service.
