-
November 2023 by Holly Marchak
STAY AWAY From this StoreA display of a Doctor’s presentation for a Pathology Convention and representing Louisville Hospitals was sent through this store on Thursday to be expedited and to make sure this gets to the Chicago Convention by Saturday for a presentation by me. When I asked if it should be overnighted the manager said I guarantee it will get there by Saturday using UPS Ground. Friday evening I checked tracking status and it said delivery would be Monday evening.After numerous calls to U P S supervisor told me that this package was not picked up til Friday evening from the UPS Store. . They had to make a special request for pick up this item because they had forgotten to give it to the morning delivery.The UPS supervisor, Rubie is personally taking charge of this and she guarantees I get it early Monday morning. A special thank you to Rubie the supervisor and Deseree who will put there personal care and attention to this matter. Deseree even gave a direct line to check on the status.So just to clarify the true helpers are the UPS supervisors and not the UPS Stores. Very important!!!
-
October 2023 by Amanda M.
They lost my Amazon return of upwards $150 . They are rude and not helpful. Don't bother using their location.
-
June 2023 by Alex Vvedenskiy
Held my package for 22 days , I was calling Amazon for refund , happens they just never sent it no tracking info ,nothing,and I had to go there pick it up and go to a different location near the Galt House hotel.
-
April 2023 by Clisby White
$7.00 package pickup fee???The workers are nice but the hotel ruins this location. There is a 7 dollar fee just to pick up a package that was sent with free shipping. No notifications to alert you in advance, just a $7 surprise charge for nothing when they hand it to you. Luckily the company that shipped the package was upset by this and refunded me the money this location charged and will be removing this location as a delivery option. Don't ship here, choose another store close by instead.
-
April 2023 by Jamilyn Scholla
I personally do not know why this exists, and it seems like the employees do not know that it DOES exist. There is simply no one ever in there. Avoid this location. Trust the reviews. Go to the one that is within walking distance of this one, it is really nice.
-
April 2023 by Dimaris Carson
I called the store to get some information on about a package that I need to send out the guy got smart with me and hung up the phone when I asked a question and got smart with me for no reason just for asking a question so I will not be going to this location they are bad for business
-
March 2023 by Lili M
Went here to drop off an Amazon return. The door was open but there were no workers inside. I waited near an hour before I gave up and just left my pre-packaged and labeled return on the counter. Someone eventually came back and shipped it out, as Amazon did get my return.
-
March 2023 by Alec Smith
Why is this UPS store here? Going through a hotel lobby with no signs, struggling to find location. Poor business location.
-
December 2022 by Jake P.
Less than useless. They're never open when they say they are. It's impossible to find someone to help you. It's on the second floor of the hotel tucked away in a poorly marked room. Only saving grace is that it is in a hotel and the hotel staff went above and beyond to get me my package.
-
November 2022 by AJ H
I'm here at 8 am. There's a sign that says "be back shortly". Been waiting 30 mins. Couldn't find the place this is insanity.
-
October 2022 by Mario Ochoa
I have never had such a bad UPS experience until I dealt with the UPS Store #6995 located inside the Louisville KY Omni hotel. Long story short, I walked into the UPS Store #6995 to ship home four bottles of Bourbon that my wife and I bought during distillery tours in Louisville. The young man I dealt with was very courteous and promised that my items would arrive home safe and sound. A few days later the box arrived with only two bottles packed. I called the UPS Store #6995 to ask if the order had been split into two boxes. The manager that I spoke with told me that I had received the entire shipment. I informed him that he was incorrect and, in fact, half of my package was unaccounted for. He reviewed the order and told me that EVERYTHING I had dropped off was delivered to me. I continued to dispute that but he went on to say that he could not do anything else to help me and, also, since the shipment of alcohol is not insured I had no claim. I was speechless. I then called the front desk of the Louisville KY Omni hotel and spoke to a manager. I started off by telling her I understood that the UPS Store #6995 was probably not under her jurisdiction but I felt that she needed to be made aware since it was the hotel that recommended we use the UPS Store #6995. She listened to my story and then agreed that it was out of her hands. She then offered to transfer me back to the UPS Store #6995 to speak to the manager. Our conversation ended right there. I attempted to file an online claim but there is no option for missing items. Just missing or damaged package. I gave up on that pretty quick. A call to the UPS toll free customer service number told me I must file a claim online. So, I'm robbed of a couple hundred dollars worth of bourbon that can only be purchased directly from the distillery in Louisville KY. I imagine that some young UPS Store #6995 punk is enjoying it mixed with Red Bull, yuck! Thanks for listening.In order to post this review I was forced to give the UPS Store #6995 one star. That will probably be stolen, too.
-
October 2022 by adam blandford
Called to find some basic information. Was extremely rude and unprofessional.
-
September 2022 by Skyler Sherwood
The hours say 7am-3pm. I went to ship something at 11am on a Thursday and it was closed. Don't waste your time.
-
July 2022 by Edward Dearinger
Kind of hard to find and staff isn’t too friendly, go elsewhere to save time and energy.
-
July 2022 by Skyler Petty
The hours say 7am-3pm. I went to ship something at 11am on a Thursday and it was closed. Don't waste your time.