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January 2024 by David Silvieus
They spend forever with customers speaking Spanish. I do numerous things and it takes me like 2 minutes to complete my transactions. Why are the women flirting or allowing the men to flirt and take up 20 minutes and not just do the job and move on to the next person. I do not care what language you speak just get the transaction done and move on. Closest bank to me so I am stuck. If another one is close go there.
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August 2023 by Jane Doe
Save yourself the frustration go to another US Bank location. Tellers are unprofessional, slow and talk amongst themselves. Have you standing in line for 30+ mins.On top of all of that they really don't know what their doing!
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March 2023 by Cindy Roque
20 minutes in line.Tellers are really slow and they carry a personal conversation with the customer making the wait even longer.
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December 2022 by Diamela González
(Translated by Google) Comfortable, close and good treatment, especially Mía and Solangel, they are WONDERFUL, thank you.(Original)Cómodo, cercano y buen trato, en especial Mía y Solangel, son MARAVILLOSAS, gracias.
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April 2022 by J .:. Marciales
Good morning.Today I had an appointment at 12:00 pm. Please arrive 15 minutes early. When the appointment time arrived, I identified myself with the account specialist, and told him that I had an appointment directly through US Bank Online, he just told me, I CANNOT assist you, come another day, and I passed on to another person. Messrs. from U.S. Bank Branch, 4501 Outer Loop, Louisville, KY 40219, keep clients' scheduled appointments. I do NOT recommend this office, it is terrible at customer service. Thanks.
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October 2021 by RBMODS -
Lines are always a miles long and they move very slow.
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July 2020 by Uziel Aguilar
(Translated by Google) Employees are friendly. It is a place that always has a lot of customers and usually the waiting time on the line is more than 10 minutes.(Original)Lo empleados son amigables. Es un lugar que siempre tiene muchos clientes y usualmente el tiempo de espera en la línea son más de 10 minutos.
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June 2020 by yadira perez
(Translated by Google) My bank since I came to the USA, very good service and excellent workers??✨✨✨(Original)Mi banco desde que llegue a USA, muy buena atención y excelentes trabajadores??✨✨✨
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March 2020 by Lowdose Productions
All Round Terrible Banking.
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February 2020 by Luis Alberto Ramírez Hernández
(Translated by Google) Excellent atention(Original)Muy buena atención
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September 2019 by Ancient Unknown
The tellers are great but the wait takes forever. Not their fault though. Everyone and their mother shows up, they are always so busy. Be patient with them.
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May 2019 by Kerrymel A.
The US BANK in the Kroger on the Outer Loop was an awful experience. I normally go to a different one..but this was awful.. I waited at the "wait here " sign for 9 minutes before one of their apparent regulars came in and passed me and I calmly said," I'm next."...then they came up ... some guy got off the phone all the people crowded in the office became available...there was more but ...Jessica from US Bank has just contacted me to address my concern- but I usually go to the US bank on Hikes lane who treat me like family..the same as the person in front of me ...even when there's a long line. They manage a smile and a pleasant tone.
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January 2019 by Evy Marquez
(Translated by Google) They speak Spanish. Very good attention and customer orientation. Thanks
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November 2018 by Patricia Wills
If it weren't for my mortgage payment...I would NEVER use this branch. Waiting most times 15 -20 minutes. I waited 2 months to resolve a matter caused by the bank. Eventually had to go to bank and demand the manager. Poor customer service manager down. This branch needs TO DO MUCH MUCH BETTER.
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November 2018 by sam stuppy
Am currently waiting in line with only 4 people in front of me and I have been standing here so far for 25 min. and still waiting. There are 2 tellers and 1 has been servicing the same person the entire time. It is not a full branch so really it should just be for deposits and withdrawals but either way it's terrible and be prepared to wait.
