Verizon

Most Recent Comments

• February 2024 by Derek and Kayla Kendall
  Andres helped my wife and I the other day to find some cases for our phones. He also talked to us about home internet and we might get that too. He was helpful and his service was great. Great store.
• February 2024 by Jo Anne K.
  I visited this Verizon store today to see if someone could help with the speaker function on my 'phone, which I had purchased there. I had tried everything I could think of, and all other sounds (alarm, ring volume, etc.) worked fine. The problem had started at least a week ago, and I often must make calls while outside, there's background noise from traffic. Abbey worked on the 'phone and somehow fixed the speaker volume! That made my day. Abbey, thank you again!
• January 2024 by Al Mortenson
  I have always had good service from this store. The Motorola phone I previously bought lasted almost 5 years. Sales rep Keith did a great job in helping me choose a new Motorola phone. He was very thorough and patient in helping me transition to this new phone.
• January 2024 by Stan Whitaker
  I came into the Verizon store andgot great service from Andrew. He set up my cloud storage and answered all my questions. Thanks for the help!!!
• January 2024 by Holly Thomsen
  My phone was not working correctly and keith here at Verizon was awesome. He helped me figure out what the problem was I love the Verizon store off of shelbyville road.
• January 2024 by Dr Datm
  Great service. I am leaving for Canada in a couple of days and my phone would not charge properly. So happy with Andres help. I am texting from my new phone. Yeah. Thank you.
• January 2024 by August Bickel
  I had some trouble logging into my email and came to the Verizon store for some help. Andrew was able to help me out and answer all my questions. Would recommend this store! Thanks for the help.
• January 2024 by counting house
  I came in to this store to check on some issues with my phone. Got all of my questions answered and any issue fixed. This store is great and they have great help.
• January 2024 by Nery Hernandez
  Comming in today Alex King. was a huge help. i needed to return a device and was intending on paying to repair a screen. He showed me how to get my screen fixed FREE and gave me a box to ship my deivice. Great customer service!!
• January 2024 by Joan Tonini
  Great service!
• December 2023 by Denise A.
  My family recently moved from AT&T to Verizon at this location. The entire process was frustrating. After 4.5 hours at this location, 2 out of 3 phones were working. I had to return the following day to get the 3rd phone functioning. Less than 48 hours later, I went back to the store. I had received a $837 bill. I wanted to return the merchandise, get the phones back we turned it, and go back to AT&T. Our salesman was not in and they refused to take back the merchandise and said that our phones had already been sent to Verizon. Since that time, I have spoken to Verizon 4 times (several hours) to try to get our monthly bill anywhere close to what the salesman was trying to achieve. He added services that we never requested. The receipts we were given did not even have our names on them. I was told by employees at the Shelbyville store that we had up to 30 days to return the merchandise. What they did not tell us is that it had to be returned to their store and there was a restocking fee even for devices that were still shrink wrapped. I am so sorry that we did not handle this transaction at a Verizon corporate store where we would have had more recourse.
• December 2023 by Madison Gardner
  Recently upgraded my phone & my mother’s phone with the Sales rep Andres. He was so incredibly kind, helpful, patient, informative, and prompt. His expert knowledge, dedication to customer satisfaction, and efficient problem solving make him an invaluable asset. Exceptional service that exceeded all expectations!!
• December 2023 by Susan McClellan
  I came in because my phone the battery would not hold charge, and I received excellent service while I was here. We have always received excellent service and my daughter comes here and I feel like that this is now our family store.
• November 2023 by Bob Eberenz
  I came into the Verizon store here in St Matthews because I was having trouble with my cellular data not working. The guy at the store fixed the problem for me. The gentleman also helped me recover my email. Great service!
• November 2023 by Grace Morgan
  Came to the store here with some questions about my bill that were answered and I also came to return an item that did not work for me. Andrew was a lot of help and he made this quick and painless. Will recommend this Verizon store. 5 stars!!!!