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August 2024 by Kenny W
Exhausting experience with this store. Purchased new phones with a 2 year contract in April. Explicitly told by employee (J) that extra charges for phones would drop off of the bill once the trade-in was 'processed.' Fast forward 4 months, charges have not dropped off. Went into the store again twice this past week. Spoke to one employee (T) who said that the original employee (J) made a mistake and that he (T) would rectify it, but that it would take 48 hours. We were patient and allowed 72 hours but noticed that nothing changed on our bill. Wife went back to the store and spoke to a third employee (C) who said that both J and T made mistakes and that T didn't finish the process of fixing the issue, but that he had gotten sick and was out of work, fair enough. A major issue is that we don't get to speak to the same employee twice. They can promise or guarantee us anything they want, but there is very little follow through due to the company shuffling the employees to different stores on different days, seemingly on purpose. How many exhausted customers just give up and accept being lied to and over-charged due to having to repeat the same story to different people over and over?
TLDR: we've been overcharged by $23.33 per month for 4 months, and without our persistence, this would never have been fixed.
On another note, reading through the 5 star reviews of this store makes me suspect that AI bots or an employee is writing these reviews. They all have a similar tone, are roughly the same length, and use phrases like 'extremely satisfied, insightful service' and other red flags of AI usage.
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June 2024 by Frank Akerley
I arrived here at the store today to check on deals on a new phone and I am very happy that I was able to purchase a new Galaxy s24 ultra. I was also extremely happy with the service that I experienced with our customer service representative. I would highly recommend this store and the fellow who took care of us today.
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June 2024 by Dolores Akerley
Went to add new line to my account. Store representative was very helpful, told us about all the discounts and offers they had. Made changes to my account, store representative gave me great discounts, would recommend this store very highly.
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June 2024 by Kendra Paul
I needed a new screen protector and I went into the store last week and everything was super nice and very easy. I hate putting on screen protectors so I was very thankful for the help. Thank you to the representative that helped me!!!!!
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June 2024 by Tom Lyon
I came and got 2 new phones and we worked with a young guy here and he's good so I would definitely recommend him and put management. You all helped me out so much
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June 2024 by Joesph Black
Hello my name is Joe Black I was a customer with T-Mobile for 8 years now I went over to Verizon and my family went over to Verizon and the young man that waited on me yesterday was amazing Verizon. You rock.
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June 2024 by Kenny S
I come by this Verizon store every month as I work a couple doors down. They are very understaffed. It takes about a hour just to get a free attendant. Should never take this long to make a payment.
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June 2024 by Christine Seelbach
I had excellent customer service! Solved my issue quickly & efficiently!!
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May 2024 by Keith Hume
OK, I came in to Verizon today to get my phone and everything went great. We had a great experience with Verizon and I would write them excellent!
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May 2024 by Dorris Fostet
Hi I got a new phone yesterday and my old phone was around I say was 8 years old and I couldn't do anything with it so I needed to transfer some pictures. The gentleman that helped me yesterday was great I had more questions today and came back and another separate gentleman help me figure things out because I am very computer illiterate.
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May 2024 by Jewel Cress
Okay I come to Verizon in Fern Creek all the time they're very helpful they've been super helpful today cuz I just do whatever cuz I don't understand my phone they do and I appreciate their help thank you very much.
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May 2024 by Greg Rainbolt
Oh my goodness, I am singing the praises of this store today. Ahmad was very excited and pleased to help me today with my iPad. He checked my account and saved me half off on 1 new iPhone. People please come to the Verizon in fern creek
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May 2024 by Dave Davis
Okay well like I told you before I've had very good luck with Verizon for billing and help you've been better than most.
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May 2024 by Josh Rivera
I came to the store with an outdated LG phone with a cracked screen looking to update. Not only was the service insightful and very helpful but I was able to get 1000$ off the new Google Pixel 8 Pro. Kieth was extremely helpful and I am very happy with my new phone! Def recommend this Verizon store!
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May 2024 by Debra Scott
I had and issues with my bank info and needed to set up autopay again Marvin helped he was very professional answer and question and got the my Verizon app going with my new banking info
