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February 2024 by Greg Phillips
I came into the Verizon store here in Fern Creek cause my camera app was not working. Andrew who was helping us out called customer service to process a warranty. They tried to charge me a fee and were not very helpful, but Andrew got them to wave the fee. Thanks for the help.
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January 2024 by 강찬욱
Bought a Z Flip here at Verizon. Upgrading from an older Samsung phone. Got good service at the store. Had to drive to nearby store for the phone. Thanks for the help!
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January 2024 by Earleen Harris
I came to the Verizon store here in Fern Creek with an issue and it was taken care of by the guy at the store. Excellent service! It was a quick and easy experience. 5 stars!!!!
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January 2024 by brian ungerer
Logan was fast and professional
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January 2024 by Robert Brummel
Every time I come to the store and they are very helpful and knowledgeable. Sometimes I think my phone is possessed, but I know it's just user error. I would recommend anyone to come here if they want excellent service.
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January 2024 by Linda Gentner
I had to come to the Verizon store because my phone froze up. Andrew who helped me got my phone upgraded and brought everything on my old phone on to my new phone. He made things very easy and was great! Thank you guys so much. I strongly recommend this Verizon store.
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January 2024 by Janella Dowd
I came to the Verizon store here at Fern Creek with big cracks on my screen. The sales guy removed the screen protector and luckily the damage was just to the protector. We got 50 percent off a new protector. Thanks very much.
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January 2024 by Bill Kessinger
I've been with Verizon for several years and I also get good service. I had some questions about my bill and the sales guy Andrew was very nice and helpful answering all my questions. Thanks!!!
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January 2024 by James Krebs
Caleb Brown (I think I got his last name right) was our associate that we dealt with at Verizon on Bardstown Rd. He was probably one of, if not the most helpful Verizon employees I have ever dealt with. He took care of all of our issues and helped me take care of an issue with one of the phones on my plan that another store wouldn't even bother with. You could tell he was knowledgeable and knew what he was doing. I would recommend going and seeing him for any of your needs.
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January 2024 by Heather C
Great customer service today to help me resolve my issues! Alex was wonderful and very kind and patient. Thanks so much!
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January 2024 by Michael Wynn
Alex was great to work with and was very informative for the promotions. Very nice character as well thank you Alex
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January 2024 by Leo Miller
I came to the Fern Creek Verizon store cause I had a crack in my screen. I was not sure if it was just my protector or my screen. The guy at the store inspected it and it was luckily just the protector. He put a new one on and gave me a discount on a new one. Thanks!
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January 2024 by Theresa Spencer
A+ The service here is great.
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November 2023 by JEFFREY MCGEE
I came here to Verizon today. And what I needed to have done was upgrade my phone. Because I am a diabetic and I have an insulin pump. I had to upgrade the software for my pump. Add the phone was not compatible so I came into Verizon today. And they've set me up with a new phone that is compatible. And he showed us a few other things. That are for convenience for our use. And we just really appreciate the good customer service here.
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November 2023 by G.
I got everything I need to get done today and I appreciate the professional service and the attention to detail. I know my phone is old and outdated, but I can only handle so much technology and change.