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February 2024 by Savanah K
Shout out to my rep Jameson ReschI came to this location on Jan 31st TWICE after the 1-800- VZW told me to go to a corporate office to fix my just shy of 6 month olblank d display phone (which I receivedfrom Jameson at the Mud lane store oringally) instead that corporate office upgraded my device & locked me out of my Verizon account they directed me to another corporate office to unlock my account & since I was literally 1 hour into having the upgraded phone I am within the 30 day return window the other corporate office can unlock my account and return the upgraded device that the FIRST corporate office denied they could do.Once I returned literally 90 minutes later Jameson assisted me on contacting Assurion (what the 2nd corporate office couldn't do.) On my behalf Literally 20 minutes later were they able to debunk all of what the Outer Loop location said and that the display going out on a just shy 6 month old device is a known issue & warranty will cover it you will get a new device via post by 8pm the following day you have 5 business days to return else there will be fee's which both Assurion agent & Jameson spoke onIt's REALLY BAD when a Verizon retail store & ANOTHER corporate office tells you to stay away from Outer Loop Corporate office & there not sure exactly WHAT they did to my account when all that was wanted was repaires of a 6 month old deviceThank you Jameson & Mud Lane Verizon
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February 2024 by Jaylen Sanders
The staff was very welcoming and openly explained the process of purchasing a new phone. They were very energetic and kept an extremely positive mood going the entire time I was there. The staff member that helped us was a man named Alex. He explained everything to the best of his ability and shared several laughs with us. Had an awesome experience here!
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February 2024 by Heather Sanders
Alex is the best!! He was incredibly helpful
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January 2024 by Victor Richard
Alex was varry helpful I stopped by to pay my bill polite and nolageabl with the phone thanks
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January 2024 by LaVerne LAMBERT
I came in to get a phone upgrade here at the Verizon store and I was helped by Andrew. I did not have unlimited data, so I upgraded my plan too. Andrew made things easy and stress free. He was most gracious and delightful Thanks!
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January 2024 by Helen Sinclair
Im here at the Verizon store here in Hillview. I came in to get my autopay set up. The people working were very helpful. I also got a great deal on a new tablet and got my plan changed on my account too to get the Disney bundle. Thanks a lot!
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January 2024 by Kenneth Kallin
Came in a while back to get a new phone didnt hqve time to fet everythi ng swapped out so i came back and marvin helped me he transfer everything from my old phone over to the new even got the music that i have been collecting over the year this ia great thank you for the help.
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January 2024 by Alexis Gaines
Alex was very helpful and got me set up with 2 iPhones! We switched from Spectrum and he made it a smooth and easy process.
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January 2024 by Gary Mathews
Alex King was a great rep to work with. I got the home Internet that I nervous on getting but he explained everything to do very well and I appreciate this professionalism and he kind character. A really good very employee.
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January 2024 by Suzanne Anderson
I came in to the Verizon store here in Hillview cause I was having issues with my phone. The phone was stuck in a black and white mode. The guy at the store fixed the issue and my phone is back to normal. Thanks a lot! I highly recommend this location!
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January 2024 by Zachary Hazelwood
Nothing but lies, hidden fees, hidden charges, poor service. They will con you in every way possible and lie to your face. Stick to manufacturer for device purchases and other providers for data.
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January 2024 by Marlene Atzinger
I came to the Verizon store here in Hillview cause I was having problems with my phone. The guy at the store got me to upgrade my phone and I even got $600 off! I had an old SE and got a new iPhone! Andrew who was my sales guy was Very helpful and nice. Thank you!
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January 2024 by Michael Curtis
Ive been coming here for years and you guys are always great! I was having an issue with getting my voicemails and the guy at the store helped me with ease. I always get good service here! I highly recommend this store!
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January 2024 by Mark Bickett
He did a great job and was very quick and their were no problems
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January 2024 by Malachi Juenger
Absolutely amazing service the manager was super helpful his name was Noah if you ever want amazing service and quick patient help go when he is working I’ve never been treated with more respect in my life the process was quick easy and he helped me very much highly suggest this location and kudos to Noah for being a solid worker that man deserves a raise ?