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February 2024 by Christa S.
No longer 24 hours store, they close at 10pm. I've used this store for years when we had an overnight emergency. One am is NOT the time to discover this.
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January 2024 by La'Shon Anderson II (Reese)
Phenomenal team there at the Walgreens on Hikes Lane I don't go to any other one because of that they truly care
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January 2024 by Darrell Lawson
They do a good job of filling my pain meds, and when they don't have what I need I'm always contacted and kept up to date
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January 2024 by RGB BIKASH RAI
They should fire there employees asap we tired of this nonsense
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January 2024 by Kristin Rodriguez
A prescription for my daughter was sent to this pharmacy as our regular pharmacy didn't have it in stock. This is the Walgreens at Hikes Lane and Bardstown road in Louisville Kentucky. The cost of the medicine was $190. We found the same medicine at another pharmacy for $21. It is currently 810pm and we have been attempting to contact this pharmacy since 4pm. Nobody will answer the phone. I called the front of the store and someone answered who transferred me to the pharmacy and I got an answer then. I told the gentleman on the phone that they would receive a call from the other pharmacy and I needed someone to pick up the phone when they called. Of course when the other pharmacy called they did not answer. My child has now missed two doses of an antibiotic and has an untreated infection. This is extremely unprofessional and unacceptable. Staff tells me they are really busy. I understand as I am a nurse but 4 hours and nobody can pick up the phone is ridiculous. I will absolutely never use this pharmacy again and fully intend on sharing a review and letting everyone to know that if customer service is something you value then this location is not it.
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November 2023 by Myra Grant
I wish could give this location zero stars, they are very rude and unprofessional and need better training, I've called back to back 7times after being hung up on by a guy who sounded like he didn't wanna help rushing me off the phone he was very rude and put me on hold and then hung up after the 5th time being hung up on and place on hold and not being helped, I called two more times and a young lady picked up she said "yeah" very unprofessional, you are at work that's not how you answer the work phone, so I explained to her what I was calling for and asked if she would be able to help and she said yes, she put the phone down and never came back to the phone I could hear everyone's conversations and everyone talking in the background about the prescriptions they needed I kept saying hello after 10mins of waiting I hung up, and still couldn't get help or my medicine, these people need more training and if they don't like the job and working with the public maybe finding a another job where they are not angry and having to deal with the public and Because this is unacceptable, I will not be returning to this location very unprofessional.
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November 2023 by Tree Mcg
This store gets bad reviews I disagree! They’ve always been helpful today as spoke with someone named Brittany Brittany most helpful! Appreciation to Walgreens once again!
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October 2023 by Bean E.
the app won't stop crashing and every time I call im left on hold for hours. I'm just trying to get my medication delivered since the 2021 hikes lane location is too far for me and im ripping my hair out trying to get any sort of help from anyone.
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October 2023 by Lana G.
Zero compassion, unbelievably rude, poor service, fuck this Walgreens. May they be swallowed by a sinkhole. Oh, and to the bitch in pharmacy who hung up on me for no reason extra fuck you in the ear with a corkscrew.
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September 2023 by leslie walker
They were extremely busy but were very professional even with impatient customers.
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April 2023 by Diane Bazail
There's a pharmacy tech with two streaks of purple hair that needs to keep her facial expressions in check! Bottom line is, if you are going to be bothered by a customer asking you a question about a medication, get yourself a desk and a remote job.
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April 2023 by Emily McVay
Photos were supposed to be ready in an hour, I had to wait til next day. Pharmacy was closed sign said open 10am-6pmI was there at 1pm
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March 2023 by Daniel Everett
Always a hassle getting anything done or asking questions in person or over the phone. I have never had so much trouble from a Walgreens location.
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January 2023 by Zachary M.
Worst pharmacy in the world. The pharmacist were rude. Took 1.5 hours to get prescription that was just a medicated lotion. If I could give 0 stars I would.
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December 2022 by Nancy C Stewart (Nanc)
I waited on hold 93 min. They would pick up and back on hold, finally they hung up. I have requested my meds be mailed to me 5 days ago. I got a text saying I must pick up before 6pm saturday or they put it back. RElALLY? Let's see..I can't get thru on phone, I go there at 630p drive thru closed. Store packed. I have the flu so I'm not walking in to infect everybody! I have no choice but to again wait. So they can put my meds back on shelf and do over. My insurance changes end of year be using CVS. PRAY ITS BETTER. Update, a family member went to pick up my meds! They didn't send them to me, as they promised they cancelled them and rx was put back. I have waited 4 days for something that was never sent nor was it going to be!
