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August 2023 by Kevin Blansette
No stars! After having a home mortgage and a flooring company credit card through Wells Fargo, I decided to apply for a general use credit card. I had a small balance on an AMEX credit card that I was paying a high interest rate on and was going to transfer that balance to my new Wells Fargo card. Well, lo and behold, I was denied! I couldn't understand it. My home mortgage has been paid off as was the other credit card. I paid both off early and never missed a payment. I called Wells Fargo and said I read the letter you sent me and all the reasons but I still told understand why you denied my application. I am a customer in good standing. You often send me e-mails saying that my Shaw Flooring credit card has available credit on it. What gives? The woman I spoke with sounded so disinterested. She had me read the letter to her and offered to solutions or even an apology. I gave her all my information and still she gave me no feedback to my dilemma. I eventually hung up on her because I was just going around in circles with no end in sight. No, I will not do business with Wells Fargo.
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April 2023 by Holly Hamilton
This is a review for Wells Fargo Advisors. My advisor is wonderful. Most of these reviews are for the banking or mortgage sides.
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March 2023 by J S
Very bad customer service by phone. Only they know what they are speaking. I think i call to other country..not in US.
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January 2023 by Chad Dotson
Spent an hour in an endless loop of auto attendants when trying to call the mortgage department. They are charging me for two home owners insurances when one was cancelled a year ago. I have been overall pleased with WF but the inability to speak to someone and the lack of customer service is appalling. I sent an email request for a phone call from a manager, director, or VP. If I receive this call, I will alter my review.
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September 2022 by Cathy Hasting
WARNING-DO NOT TRUSTThey hold our mortgage and even handles a refi for us.What they did is completely scandalous and i would not trust these people with anything. They convinced us to do the refinance based on a low low monthly payment. The payment was too low and now we are in a hole. No figures went up to cause this Wells Fargo completely lied to us....they had all the figures ....if they can do math they knew this would happen. They have now raised our mortgage back up to what it was before the refi. TOTALLY SCANDALOUS. DO NOT TRUST THIS COMPANY OR ITS EMPLOYEES....THEY LIE TO GET WHAT THEY WANT.
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September 2022 by Damon Pinkard
Easy access plenty of parking and in commercial district. Ok for semi drivers park on side of road
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August 2022 by Margaret Fischer
The nearest WF is quite a distance but I just love them. No matter what branch I go into, they always make me feel right at home. And the operators answer my questions no matter how trivial they may be. I am very satisfied with WF.
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January 2022 by Terrie Fischer
The nearest WF is quite a distance but I just love them. No matter what branch I go into, they always make me feel right at home. And the operators answer my questions no matter how trivial they may be. I am very satisfied with WF.
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December 2021 by Britt Rose
If you have ANY option OTHER than Wells Fargo take it. Seriously.....you see a shady guy outside a bar and he offers you a loan you'd be better off trusting that guy than this joke of a business. Customer service is USELESS just refers you to 10 other people before eventually one of them just hangs up on you after an hour on the phone and NOTHING gets resolved. And if you enter your password wrong a few times...yeah good luck. They'll lock your account and no matter how many times you call and correctly provide your info and security questions they STILL won't unlock the account. They just refer you to more people. Only time they communicate at all is when you miss a payment because you've been locked out of your account for over a year and can't get in to update your bank info. Seriously don't trust these guys!
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December 2021 by Aj Shark
DON'T TAKE THEM be careful, they will give you nightmares, mislead you, waste your time, and ruin your life. BIG LIARS
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March 2021 by Doris o 6oo 7 Kessler
Will not use again for any of my financial needs, Had a car payment that was with them and when car was paid for they still took payment out causing my bank to overdraft and they would not call third party people to tell them I had paid off loan this is very un professional, for the customer to have to call to stop payments from coming out.
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February 2021 by Maureen Fifer
Jerome was excellent in handling my parents investments. After Mom past he was so caring and knowledgeable about how to handle her estate. Today my sister and I both use him for investments. Very honest.
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December 2019 by Ross Horsley
I had to pick up a check, had to wait for a few minutes. During the wait the two Women up front who both happened to be named Lindsay, made me feel right at home and were very courteous and made sure I had something to drink. As far as trips to financial institutions go I would give them an A+. Not to mention my advisor has always been great although he is not at this branch.
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December 2019 by Craig Johnson
It appears that most/all of the negative reviews have come from people that fail to understand that this is not a retail WF branch. This is a financial advisory group. My contacts with this group are Thomas Barnes Junior and Bayard Donaldson. I have a clear understanding of their fee, which I believe to be fair. They check in with me often and when I have a question, someone picks up the phone to answer it.They act in highly ethical manner-even going so far as to advise movement of assets into a 401k that they do not manage, as it saved on taxes for me. So-to be clear, this is not a retail bank location. It is a financial advisor. They do not have an ATM.
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October 2019 by Bob McKim
After 17 years with a advisor at a local branch ,,,they transferred my account to a digital team ...I did not get my distribution call.that I got for 17 yrs before..so now a 50% penalty tax ..thanks for all the help ..and advice ..never again ..