-
December 2023 by Hila Friedmann
This hotel doesn’t know how to treat its customers. I stayed there for a week this time, and during the night, there was a very noisy guest. I called the front desk, but instead of helping me, she told me, 'I can’t do anything; you can move to another room.'The next day, in the middle of the day, without any notice, their maintenance guy decided that he needed to remove the sofa. He knocked on the door, and I explained that I was in the middle of meetings and he couldn't do it at that moment. Instead of understanding and leaving, he started arguing, was very rude, and made me feel very uncomfortable.The last issue was regarding leaving my bag there (which is something that is so obvious; what is a hotel without a luggage room?). I brought the bag to the front desk as instructed by their team. However, I found the front desk lady sleeping. When she woke up, she was furious. I told her where to put it and asked if I needed to leave a ticket with my name, but she said, 'No, it’s weird; nobody does that!' Firstly, this behavior is rude. Secondly, how come these rooms are almost in every hotel, and nobody does that?Finally, Christine, the manager there, continued the same direction, which explains why her employees are treating their customers this way. There are so many good hotels in Louisville, and I would avoid this one at any price.
-
November 2023 by Byron Hunt
Unfortunately there is a No Pet policy. As I was checking in I asked about our pet guinea pig and was informed he wasn't allowed. He is caged and doesn't roam free, but he still couldn't stay. I had to make unexpected arrangements for him. Next problem we had after settling in our room was no hot water for shower and bath. We did get upgraded to a larger room with apologies for our inconvenience. Other than these issues our stay so far is good. We have one more night, so we shall see. Breakfasting was good with a variety of eats. Hotel is in good location with lots of eateries and stores.
-
September 2023 by James Culton
Many problems with this hotel. Peeling paint, fans in the bathroom not working, ice machine not working, exercise equipment out of order and most importantly the two elevators not working. Which means carrying luggage up 4 flights of stairs. At the price they are charging for this out of way hotel, completely unacceptable.
-
September 2023 by Rick Bicknell
These people are crooks. They charged my card 300$ in the middle of the night (3:30 am) after I couldn't show up to my trip because of back surgery then made me get my bank involved cause they wouldn't do the refund on there own after I was told they would. I was never supposed to be charged until I showed up. They are thieves and will take your money when they're not supposed too!
-
September 2023 by Stephen
The first thing I did was walk into the pool room and the chemical smell was overwhelming and made my eyes water and burn for a couple hours. Way too many chemicals. Went upstairs, found blood stains on the bed sheets. It was fumey up there on the third floor as well.Bed was comfortable enough, check in staffer was kind, otherwise these facts knock it down to a two for me as the pool wasn't usable and the blood stains.Great location just a few minutes from Chick-fil-A, though!
-
September 2023 by Sandie Luss
The staff receptionist and everyone else were excellent in making sure that you would have a pleasant stay. Rooms were very clean and comfortable. Highly recommend!!!
-
July 2023 by Matty Lynn
I called in advance to make sure my son had a crib to sleep in after our 4 hour car ride, I sent an email, called and was told both times “That shouldn’t be a problem”, I get to the property and there aren’t any cribs to even offer us. Not to mention they decided to “close the pool early and maybe not even at all tomorrow” while it’s 110 degrees, half the reason we picked this hotel and I paid $200 a night!!!! There are a lot of options in Louisville. I’m disappointed I made the wrong one. It won’t happen again. :(
-
July 2023 by Jill Hadley
Everything was clean. The only complaint I had was the small refrigerator didn't have a small freezer compartment.I couldn't find my sunglasses and later got a call from the front desk that a pair was found. I had already found mine, but I so appreciated it and felt that was above and beyond.
-
July 2023 by K Johnson
There were bugs in the deluxe suite room in the curtains. Please be careful, take lysol, and shake covers and curtains to make sure because I didn't see them until closing the curtain for the night. And to add insult to injury, I have left several messages via email and by phone because although I agreed to pay one night, I decided to leave early after another room was given. That room had run down furniture and dirty stained curtains. I couldn't get comfortable and was promised not to be charged for 2nd night. However, they did and still haven't received a response. I am going to write a BBB review as well to document my concerns with cleanliness and managements lack of response. But also wanted to share with other so you're aware. I thought it was in a nice location but that does not indicate clean!
-
June 2023 by Julie Nimocks
Very happy to find a hotel that was not infested with bed bugs. It’s always the first thing we look for in reviews. The room was clean and the staff was friendly.
-
April 2023 by Will Rogers
A fine stay in most respects. The room was clean and the bed was comfortable. Temperature control was a little iffy. Convenient location close to the interstate, but not so close as to be noisy. The breakfast was probably the only negative. It wasn't bad, but definitely a little below the standard you expect at a hotel like this.Rooms: There was a thermostat on the wall, but it was not functional , which was a bit of a challenge. Otherwise the rooms and bathrooms were nice, and we felt comfortable with plenty of room.Food & drinks: The complimentary breakfast had many of the expected items. Waffles, eggs, cereal, some sort of breakfast meat, juices and yogurt. I expected to see some fresh fruit, but there wasn't any on the three mornings we were there. The selection of breads was lacking, and the choices for things like muffins or donuts was just sad. There was instant oatmeal, but fresh oatmeal (with fixings) was nowhere to be found.
-
April 2023 by L “LAJ” Richardson
The staff was courteous, friendly and had great attitudes.The cleaning staff was courteous and checked each day to see if I needed anything.The room I was in had recently been updated was spaçious and had a comfortable bed.Noteworthy details: I kept seeing this Mourning Dove near the parking lot. Only to fínd out she had a nest near the hotel.
-
March 2023 by Robert Hansel
Nice place to stay. Rooms were very clean. Didn't like the color of the carpet but bed was comfortable. Looked like they were doing some renovating. Nice hot breakfast. Recommend this hotel.
-
February 2023 by Kevin M.
We thought we had found a great place but the experience turned sour when the tv in the room next door was blaring at 1:30 am and the night attendant could not rouse the occupants. We requested to be moved to a different room so we could get some sleep but was told she could not do that as "there were no empty rooms". That could not have been the truth as there was at most 20 cars in the parking lot.The renovations were attractive, room was clean and the location was excellent - but the paper thin walls present a problem if your goal is to get peace & quiet. Spend the extra $20 and stay in the Hampton Inn next door instead.
-
February 2023 by Ed Wirey
Good place to stay, clean and has pool, weight room. Any thing you need in a room, they have it. Excellent
