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January 2024 by Lucas Turner-Harris
I am ONLY giving this location 5 stars. The other Zips Wash locations are not properly or professionally serviced. This one and the Breckenridge Ln location are my preferred. Vacuums actually work where I wash. Mamagement needs engineers to fix their vacuums. The monthly premium is pricey and IMO not worth it but in all it does save you money if you go to a car wash once a week spending $15 / week. It's been several months since they stopped prespraying your car before you enter which I preferred.
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January 2024 by Ximena Arellano-Marin
Zips is my favorite car wash! Jamie is amazing and super sweet! The rainbow wash made a bad day a lot better! Thanks again Jamie!!
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November 2023 by Barry Davis
Had a great experience manager seen when I was done with wash that I still had bugs on front of car he personally went above and beyond to help me get my car cleanThanks again jimmy or Jamie can’t remember
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November 2023 by Brandon
Came to use wash package I have on two vehicles after being overcharged last month and finally having that fixed then switched to a basic membership after paying 85 for one month. Closed at 754 p.m. district manager told me to send her pictures I did and was told I she couldn't get him to let me use the wash if she called him shaking my head gonna be looking into calling an attorney. Have lots of pictures of the business including other locations being closed sum at 630 7 in the afternoon. Never had so much problems with washing my car which is supposed to be relaxing lol. Yea it is a bummer alot of money wasted on poor service wash don't work correctly, not open at posted hours and very unprofessional employees. Was outta town for over 7 days in my trip I even tried using bowling green Kentucky location it was broke down completely smh. I don't have time to make a problem it's the principal of the matter if I can't use it on posted business hours and things arent working correctly and haven't since I signed up then I should get a call returning at least a month our two worth of the membership no one has contacted me besides on here.
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September 2023 by Dawn Downs
A lot of issues with card reader or people paying for washes. There were 6 cars ahead of me. Only 1 lane open, but 3 lanes available. When I first started bringing my car here, it did a fabulous job. However, it seems there is an issue and has been for awhile with the Bardstown Rd location in Louisville, KY. The wax spray for tires, seems either crooked or broken somehow. I have brush marks with black or brown, maybe old wax, on my rims as I pull out to dry it off. It looks horrible when that happens. I then run it through another location hoping it gets removed. I shouldn't have to wash car twice in one day just to get it cleaner. I'm not sure I'm going to continue as a member, as the price continues to go up. I maybe wash my car once a week, usually, and at that price, it really isn't worth it with the waiting lines, and bad equipment. LThank you,Dawn Downs
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September 2023 by Karen Marie
I have had a membership for quit some time an some are really good, as in keeping the place clean an picked up an the vacuums an an cleaned out an then there are those that have an issue with even being open like the one on Bardstown Rd. Every single time I go there, they're cleared an the one on Dixie hwy in valley station Yeah they just need to close up shop on that location of it's still a zips I don't know I just know that location is horrible but, never the less I'm an possessive crazy person when it comes to "trying" to keep my car clean ?I have a blank Kia an a white American bulldog that goes EVERYWHERE with me? an sheds like I brushed or shaved him in my car. Drives my bonkers so anyone can only imagine how wonderful an convenient the vacuumed are for me I have been there 5 hours once just mainly vacuuming an cleaning my windows an never not once did anyone say anything to me they was not busy anyway but very next day he was hanging his head out the window all over again? what can I say I'm surprised the employees don't know my by name lol a few do at the Hurstbourne Lane location.
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August 2023 by Shannon W.
I won't be going here again. My car is still dirty and there's still bird crap on it!! The dryer didn't even completely dry so there are water spots all over the hood. For $20 my car should be clean! I got a better car wash for $2 at an old run down place.
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August 2023 by cameron wolz
Went to the Zips location on Hurstbourne parkway. Spoke with Jamie while there and was very satisfied with the service. He answered all of the questions I had in a thorough manner. Will definitely be returning!Services: Clay bar treatment
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August 2023 by Andrew Goldberg
Jamie is on top of everything! He’s a great manager and he’s been there a long time now. The clean towels, spray bottles and free vacuums are great too!Services: Vacuuming
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July 2023 by T. Dot
Jamie is AWESOME!!!! I was having trouble with my card payment and he helped me out so graciously! He was patient and tried numerous times helping me pay but my darn card was being extra stubborn. HE PAID FOR MY CAR WASH!!! I owe him big time. Customer Service is a 20. I noticed how well he multitasked as well! Give him district manager position ASAP!!
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July 2023 by Holly D.
Went to Zips car wash on Sunday, July 16 and realized it cost $12 instead of $10 for a basic car wash and now they no longer spray your car off to remove the bugs off the front before you go to the drive-through. My experience was I paid $2 more and received less services. Zips is no longer my favorite car wash (:.
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July 2023 by Jerrod Murphy
The cleanest Zips in town, VIP section great but Jamie makes this the best spot to wash your car. Above and beyond customer service has helped me with jumping my car to telling me about the car suds used. Always a customer!!
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June 2023 by Mark Officer
This car wash is terrible I have to got through three times literally to get my suv clean. The staff that’s supposed to wash off the vehicle before it goes in NEVER DOES THEIR JOB . The hoses to spray your vehicle have been broken for over 12months . I tried to cancel my membership and just saw this morning that they’re still charging me . The only issue is I hate going there because it doesn’t get your vehicle clean and even more paramount I CANCELLED MY MEMBERSHIP so why am I still being charged .Spend your money anywhere else this car wash is a money pit . There are several better car washes in louisville . I’ve been going to others , and unknowingly still being charged by zips .. I guess I need to go through three times at least today so I can get my moneys worth
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May 2023 by Haylee Rose
Jamie was working the zips car wash when I came to wash & vacuum out my car. I was there for about a little over an hour & Jamie was constantly checking in (in the best way). Asking if I needed anything & giving me tips for the next time I come. Super nice guy & great place to take your car for a quick clean up!Services: Polishing
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April 2023 by Sean Reid
Our car needed much love since our schedules have been go go go for over a month now. We usually come here because it’s always a clean and organized location. Today was honestly the first time I’ve ever had someone walk up and help. Jamie was so nice and offered great tips for future uses. As a single mother of 3 it sure does help knowing employees like Jamie genuinely care for customers experience and their dollar. Thankyou!!Services: Auto interior vacuuming
