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February 2024 by Scott Legler
Very friendly staff, and efficient check in and return.
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December 2023 by LARHONDA DANIELS
Very friendly and efficient staff!
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November 2023 by Kim Hay
I have used twice. Staff has excellent attitude and very pleasant. Raine is super helpful. There is a large selection of moving supplies available for purchase. Rental prices are very reasonable. Go a few days early and reserve a trailer or van.
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October 2023 by John Cooksey
No suggestions for improvement, this was my best U-haul experience, both of the staff working there were excellent, top-notch customer service, 5 stars all around!
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September 2023 by Victoria Caron
Raine Booker was incredibly helpful and kind. We had several issues with our truck reservation at other third party locations and she assisted us with getting proper reimbursement. This location is the best u-haul store in the Louisville area.
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August 2023 by Naga Chadalapaka
The manager is super hands on and thoughtful. I parked a little further away, purchased some boxes and left them in the store to bring my car around. She brought the boxes out and helped load them in my car voluntarily.
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August 2023 by Patti Nolan
Meshea was friendly and helpful.All around, pleasant experience.
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July 2023 by Chris Evans
Had a reservation here for a truck. It's 1 mile away from my place of moving and 1 mile away from where I'm moving to. I get there and they didn't have the truck I reserved. So I had to drive 45 mins away to get a truck. Then 45 mins back. They wouldn't reimburse me for the miles I traveled to go out of my way to get the truck or take it back 45 mins away.. the customer service people on the phone were rude and hung up on me. If I wasn't forced to have to get a truck that day I wouldn't have got it. Will never rent from here again!
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March 2023 by Karen Sweeney
They do everything right! Efficient transaction, on top of everything. Can't say enough!
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March 2023 by G. Everitt
It's 3:45pm 1/23/22 and there's a sign on the door that they're at lunch. Based on my experience and another review here it looks like posted business hours are just a suggestion. Also, no one answers the number on the note that it says to call. The place looks relatively new. Wish I could have done business with them
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March 2023 by Jeffrey Reeves
Online and posted hours at office include open Saturdays at 9 AM, but inaccurate as closed when I visited today
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March 2023 by Chris Minnich
Great location with awesome customer service! Help me out in a time of need. Thank you!!
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March 2023 by Jeff Porter
Great location and amazing staff. Really helped me when I needed it most.
