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October 2023 by Edward Rice
Cannot recommend. They may be ok for general maintenance. I would even have to question that as they claim to be specialist in aftermarket wheels and tire fitment and installation and unfortunately they are NOT. They wanted me to accept the stamens and excuses they gave about the fact that they failed to order the correct parts for my wheels, and then they informed me that they could only balance them by using the bead method. This is the absolute least popular, unreliable, and worst practice of wheel balancing available. After several excuses, a total of 2 trips back, 2 days waiting, and roughly 12hrs at their facility, they finally listened to me and managed to get things balanced. The shop manager has more excuses than he does experience and is passing this behavior to his technicians. This is unfortunate as many of these young men are pretty sharp and should probably have his position. As the owner of a crane and heavey equipment company, this is unexceptable. Our industry has enough excuses, and substandard services. The individuals ordering the parts, working with the technician to clearly understand what is needed would also increase your efficiency and thereby decrease your customers frustration. Listening to the receptionist that also orders parts and processes invoices, sit to the right of the desk as you enter the front, the shorter one...badmouthing other customers is not exactly a good professional look either. Best of luck.
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September 2023 by Fred Drake
Had service done but I had a question about anti-freeze and transmission fluid. Things were corrected and things are great... they are the best..I still give them 5 stars
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September 2023 by Jessica Shelton
We have always been treated great here. The front desk staff is kind and helpful. Mike Abell is awesome. We've never had a vehicle issue that he couldn't figure out.
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August 2023 by Philip Suomu
What a wonderful shop and great people! We were on vacation travelling in Kentucky from Dallas, TX and the TPMS (tire pressure monitoring system) light illuminated indicating a mis-match in tire pressures. We pulled over and checked the tire pressures and the front left tire indicated 3 pounds less pressure than the other three tires. As we didn't think too much of that, we kept going until the next exit where there were three gas stations. At the first two stations, the air pumps did not work. We tried at the third station and it pumped air, but because the fitting was not correct, air came out of the tire instead of going in. At this time, the onboard computer advised us to call for service. However, Google Maps indicated there was a tire shop 9 miles up the road. So we ended up at Center Street Service and they were able to get us in a bay quickly. They removed the tire, tested it for leaks (none), balanced the tire and filled it with the proper air pressure. When I pulled out my debit card to pay and asked how much it would cost, they said, "Nothing. We really didn't do anything." I told them I would provide a five-star review and they were happy about that. If I ever go through the area again, I would definitely get serviced there. If you live in the area, I encourage you to get your vehicle serviced there. You can tell them that Phil sent you! Thanks again for the wonderful service!
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August 2023 by Dominic Daley
Great shop, excellent service, outstanding people and very honest! I was travelling back from Tennessee to Illinois when my brake caliper bolts backed completely out of my right front caliper resulting in the brake to lock. Center Street Service, Wheel & Tire got me right in, explained what had happened to my brakes and fixed the problem in under an hour. I highly recommend visiting Center Street Service, Wheel & Tire. The people were very friendly and professional and provided exceptional service. Thanks again for your help!Service: Brakes
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August 2023 by Little LA
If I could give this place zero or negative five stars I absolutely would ! This is the most unprofessional and crooked place I have ever dealt with!I took my car to this shop nearly a month ago. I dropped it off letting them know that the state was going to be helping me get the wheels taken care of . There was nothing wrong with the engine in my car at all when I dropped it off. I dropped it because my sway bars, tie rods, and a few other things underneath needed to be repaired. My appointment was supposed to be Friday and I dropped it off on Wednesday . My car was not even looked at until a full week after the appointment date. Next I get an estimate for 5 grand!!!! This is a 09 Ford escape!!! I let them know that this absolutely would not work. So they redo the estimate and hit me with 4 grand next! once again i let them know thisw wouldnt be possible. I told them the entire time that i just wanted the car to be repaired well enough to be safe to drive. So next I get a call that they will no longer be working on it and I needed to come get it This is after they held it for a month. This was also after I let them know a million times that they were misunderstanding the program that was paying for my car. They tried to say my battery was bad and all these other things that were untrue. Tried to charge a bunch of unnecessary stuff because they knew it was going to be paid for with a state program . I may have been more open to letting them do more things had they not waited 3 weeks to even TRY to do anything. The actual repairs that needed to be done was less than 1 thousand so now I am not worth their time. I asked to speak to the owner nearly 2 weeks ago and still havent heard from them. There is a lot more ..but this should be enough of a warning to those seeking help with their vehicle. The 2 girls that work the phone there have been extremely rude, unhelpful, and unprofessional through this whole thing THIS is why mechanics have such a bad reputation. I ended up having to have my car towed out of there and to an actual mechanic today. I am terrified of what they may have done to it while it was there. I do know tried to open my back hatch and it woudnt open. So theres not teling what they have done to my engine or anything else. I WOULD NEVER TAKE MY CAR HERE AGAIN. and unless you are trying to be taken total advantage of you shoudnt either! if you are vulnerable to these kind of predators be mindful. they knew i was a single mom with 2 kids and TRIED it.
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August 2023 by Little L.
I took my car to this shop nearly a month ago. I dropped it off letting them know that the state was going to be helping me get the wheels taken care of . There was nothing wrong with the engine in my car at all when I dropped it off. I dropped it because my sway bars, tie rods, and a few other things underneath needed to be repaired. My appointment was supposed to be Friday and I dropped it off on Wednesday . My car was not even looked at until a full week after the appointment date. Next I get an estimate for 5 grand!!!! This is a 09 Ford escape!!! I let them know that this absolutely would not work. So they redo the estimate and hit me with 4 grand next! once again i let them know thisw wouldnt be possible. I told them the entire time that i just wanted the car to be repaired well enough to be safe to drive. So next I get a call that they will no longer be working on it and I needed to come get it This is after they held it for a month. This was also after I let them know a million times that they were misunderstanding the program that was paying for my car. They tried to say my battery was bad and all these other things that were untrue. Tried to charge a bunch of unnecessary stuff because they knew it was going to be paid for with a state program . I may have been more open to letting them do more things had they not waited 3 weeks to even TRY to do anything. The actual repairs that needed to be done was less than 1 thousand so now I am not worth their time. I asked to speak to the owner nearly 2 weeks ago and still havent heard from them. There is a lot more ..but this should be enough of a warning to those seeking help with their vehicle. The 2 girls that work the phone there have been extremely rude, unhelpful, and unprofessional through this whole thing THIS is why mechanics have such a bad reputation. I ended up having to have my car towed out of there and to an actual mechanic today. I am terrified of what they may have done to it while it was there. I do know tried to open my back hatch and it woudnt open. So theres not teling what they have done to my engine or anything else. I WOULD NEVER TAKE MY CAR HERE AGAIN. and unless you are trying to be taken total advantage of you shoudnt either! if you are vulnerable to these kind of predators be mindful. they knew i was a single mom with 2 kids and TRIED it.
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July 2023 by Jessica Gunby
I hardly ever post reviews but this one is deserved. My nephew’s Xterra was making a terrible squealing noise every time he turned it on. It lasted about 10 seconds and then stopped. We assumed it was the serpentine belt but wasn’t sure how to fix it. I made an appointment through Christina who told me the diagnostic would be $90 but if we got it fixed there, the $90 would go towards the fix. I dropped the vehicle off at 3:00 and they had it until about 4:15. When I went back in, she said that the belt was in great shape and that there was no need to replace it. The guys tightened it up and the squealing is was gone. I assumed I was still going to at least pay the $90. They didn’t charge a penny and just asked that I keep them in mind in the future. I’ve never experienced service like that, especially as a female. I will definitely recommend them to anyone I know in Madisonville!Service: General repairs & maintenance
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July 2023 by Mike L.
I took my truck in to have the tires rotated. I made an appointment for 2 pm. At 2:45 I ask what is the deal. Was told well we are waiting for the lift to be available. So why did I make an appointment for 2?? They finally got my truck in and tires rotated and back to me around 3:30 this is crazy long time for a tire rotation. Then I get up this morning and noticed my tpms hasn't reset still saying air up the rear tires. So I check the pressure and sure enough they didn't change the air pressure. They just rotated them . This doesn't give me a warm feeling at all. I took the truck in and told them I'm not going to sit here and wait I'm going to breakfast. Glad I didn't wait as it took at least half an hour for them to change the air pressure. I checked the air pressure in the parking lot before leaving this time and also torqued the lugs. Store short is even if you didn't know that my truck ran two different tire pressures you should have caught it when you checked it to make sure all pressures are good. So in my opinion this shop does a half way job. I feel sorry for the residents of Madisonville
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June 2023 by Gary Gordon
talked to them about repairing my truck they gave me a price i said ok would have it towed to the shop she said they had time that day or the 26th or 27th was getting it towed and talked to mike he said it would be a while before he got to it i said if its next week iam ok 8 days later still setting in same spot talked to mike said he had been busy he would get to it next day still setting out side so i had it towed to MWB garage had to pay to tow it twice MWB had it fixed the next day 8.5 days it sat their for a 1.5 hr repair owner ryan was no help
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June 2023 by Warrena Barnerd
Excellent service! This is the place to get your car serviced in Madisonville!
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March 2023 by Megan Posey
They seemed okay at the beginning, but ran into a "problem" which wasn't a problem at all. My husband had to call them from work bc they wouldn't take my word. After talking to him, what do you know, they put our wheels on w the lug nuts we had and it's been fine ever since. They gouged our aftermarket wheels while taking them off.I do not recommend them. But, as the saying goes, you get what you pay for.
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February 2023 by Spencer Steele
Had some new parts replaced at home and needed an alignment. They got me in the next day and were super friendly. The ladies at the front desk were very kind and they didn’t try to upsell anything. The whole staff was welcoming and nice.I will definitely be going here for new tires and future needs. Excellent experience.Service: Steering & suspension repair
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February 2023 by sc02 Steele
Had some new parts replaced at home and needed an alignment. They got me in the next day and were super friendly. The ladies at the front desk were very kind and they didn’t try to upsell anything. The whole staff was welcoming and nice.I will definitely be going here for new tires and future needs. Excellent experience.Service: Steering & suspension repair
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January 2023 by sc02 Sam
Had some new parts replaced at home and needed an alignment. They got me in the next day and were super friendly. The ladies at the front desk were very kind and they didn’t try to upsell anything. The whole staff was welcoming and nice.I will definitely be going here for new tires and future needs. Excellent experience.Service: Steering & suspension repair
