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March 2024 by Karen Royalty
Bad guest services by staff, 3/23/24 @ 10am.Staff knows systems are down, but there's a line inside the bank & they make you wait until you get to the desk to tell you.I waited 10+ minutes in line just to be told to go away.Along with the fact that they are closing this branch, my confidence in 5/3 bank is at an all-time low.
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February 2024 by Robert Goodman
Absolutely the worst customer service in Madisonville the phrase “that’s not our policy “ will drive you crazy
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December 2023 by Damien Phoenix
The absolute worst banking experience I’ve ever encountered!!! I’ve lost so much many due to the neglect of this bank and its 3rd party affiliates. I used them for my business when I first opened. They told me that they had a payroll company for businesses and to give them a try. I lost over 5k dollars to this payroll company because an employee put the wrong dates in the system. 5/3 did absolutely nothing to get that money back for me. I took my personal laptop to the bank and proved to them that it wasn’t on my end. The lady at the payroll company even said it was on their end. I’ve never seen that money back. I also had a personal account with them. I had several charges come out and yet again, the bank did nothing to correct the issue. The guy that does the credit card machines is another waste of time. Very poor customer service and a terrible bank all the way around. I had a $200.00 charge against my personal account for an address change that they’ve never corrected. I would give negative stars if this would allow me too
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September 2023 by Fred Drake
Great people and service
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September 2022 by db
My bank for 6+ years. I paid ridiculously high overdraft fees for 6+ years faithfully. Never a negative review from me. Then when I was a victim they victimized me. Broke my heart. I was more faithful to them than they were to me. I don't recommend Fifth Third Bank.
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May 2022 by Jayde Jones
Took longer than 7 days for a large sum to clear on my business account.Slowed me down on starting a job and has the homeowner possibly upset.
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May 2022 by Noodle Yang
Waiting for 1 hour no one help me .... rude ....
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January 2021 by Ben Bowen
i use a vpn server for security on my phone and have been locked out of my account twice now.. the second time i was locked out i have been calling for 3 days and no one will take my call or it says the call center is closed,, i have bills to pay! those companies do not care that i cannot access my account and i could lose things like my car if not paid on time! this is highly unacceptable to me.....,
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December 2020 by Julia Thomas
I've had a bank account here for years. All the sudden my debit card is being declined for unknown reasons. I called to get it fixed... they have no idea why my card is being declined.. I was even charged return fees when I had money in my account. so.. the fix is send me a new card. So.. up to 2 weeks without a debit card unless I pay 30 bucks for fast shipping. It's time 5th 3rd and I break our long term relationship.
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November 2020 by Justin& Hannah Davis
The staff is so nice and caring, great service!
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November 2020 by Pepe Pérez
Excellent service
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January 2018 by Amber Upton
Friendly staff
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March 2017 by Troy Bowling 4 LIFE
Hello the best in the South
