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October 2020 by SF Hauling And Moving S.
These guys Have 1 person working there, the wait time is unreasonable. I was accused of an accident I wasn't in from this franchise location later apologized for the misunderstanding. Now it happened again yesterday and we purchased the insurance. I'm glad all my calls are also recorded on my end so I can speak to a lawyer about these bogus claims. Would never rent or recommend renting from these guys obviously.
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July 2020 by Hayden H.
This was a disappointing experience and unfortunately this business will receive a 1 star review over $12.15. He claims he gave me a full gas tank in a Ford F150 truck but he did not, it was roughly 7/8 full. Even if he did, I drove 37 miles based on the odometer and put in 2 gallons of gas before returning the car. A Ford F150 is up to 21 MPH so this should be enough but he decided to charge another $12.15. I'm disappointed and won't be coming back.
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June 2020 by Sean S.
I actually had a decent experience here, but am rating it 2-stars because they charged me 50% more than my original subtotal. Admittedly, the contract they give you does say that failure to return equipment by the "Rental Due Time" may result in additional charges, but it feels a bit slimy to charge $20 extra for returning my rental at 3:59pm rather than 3:30pm, especially because someone was their and picked it up from me. Their contract says that you can avoid the $20 after-hours convenience fee by verifying your return on your mobile device, but when I asked the guy who accepted my truck return if anything was needed from me, he said no . Ultimately, things just didn't seem as transparent to me as they could have, and I haven't been able to successfully reach them over the phone to ask for clarification on the matter.
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May 2020 by Haejung K.
I received an invoice saying I used 100 miles more than what I used, charging $100 more than it should. Is this a joke? I sent an email contesting the price and haven't heard back yet. Avoid if you can, they are going to rip you off.
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March 2020 by Nancy M.
I reserved a cargo van online, which was pretty seamless. When I arrived, the check out was okay as well... the desk person had me take photos of my DL on a link he sent to my phone. The check out and check in went very smooth and the prices are very reasonable. The reason for my 1 star review is the lack of upholding customer service values. As we all know, customer service is what keeps customers coming back- and I will certainly not be coming back to this location. A day after returning my rental I got my invoice and noticed a $20 convenience fee. On my contract it was stated that this fee would be charged only if I did not complete the web check in upon turn in of the vehicle. Which I did. When I called corporate, they told me the fee applied because the GPS said I was .95 miles away, which is absurd because I was at most 15 feet away parked on the street where I was told to park after hours. Corporate said they don't issue refunds and I needed to call the store. Then I called the franchise and the first time I was hung up on. The second time, I didn't even have to say who I was or a contract number and the receptionist already knew what I was talking about- it seems like a common scheme to omit information upon check out in order to tack on the $20 convenience fee. What I was most appalled about, he kept disrespectfully telling me "read your contract! It's in the contract! You didn't do a web check-OUT". I asked him well; I spent 10 minutes at your desk; I assumed that was the check out. He said NO READ YOUR CONTRACT!! All in all, I am always very conscious of language barriers affecting the instructions and clarity of transactions, and I am positive that the clerk THOUGHT his instructions were clear, but he was obviously wrong. This review is to highlight his disrespect and brutal disregard for basic customer service principles. I know it's just $20 but I feel deceived. P.S. for corporate purposes I recommend a small "check list" for customer reference. I.e. "don't forget! 1. Check out on the app 2. Fuel your car before returning 3. Complete web check in" Easy.
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October 2019 by Ravi V.
Well what to say about this place. Went in there to get a U-Hal, guy talking on his phone for last 20 minutes and didn't care if he has a customer in front of him. After his so important phone call he had the attitude to tell me to go somewhere else. Whatever you do not use this U-hall service.
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October 2019 by Kellie K.
I picked up a van that had a quarter of a tank of gas. I was charged $7 for gas upon returning the van even though I returned it at a quarter of tank. I took pictures as proof and was still told I owed for gas. I had to ask the attendant to stop the couple who was about to drive off in the truck. We both looked at it and it read a quarter of a tank. I am very disappointed to know that Uhaul is ripping people off like this. The attendant refunded me but said that the truck was slightly on an incline downward and that is why the gas read incorrect. I took my pictures while the truck was leveled. I will never rent at this location again and will ALWAYS be sure that my final charges are correct before leaving. Also they take money under the table. I paid $7 cash for a dolly because I forgot to add it at time of rental. It was not included on my final receipt so that means it was put in somebody's pocket.
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April 2019 by Dubby W.
Everything was fine until I went to go return the truck. I tried to return the truck at 8am (which they were not open for, despite various sources saying that was the opening time), and when I couldn't get into the driveway to leave the vehicle, I called Customer Services. They told me to park the truck nearby and leave a note saying where it was parked. An employee called me the next day telling me they couldn't find the truck and that I was going to be charged for an extra full day. Was also charged for a dolly that I never got. Not renting from here again
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November 2018 by Eduardo E.
On their page it's says they open at 8, but I've been waiting past and hour and they're still not open. Idiots.
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June 2018 by Neil S.
I rented a cargo van, furniture dolly, and some other things from this U-Haul dealer earlier this week. I was very pleased. It seems they have a whole fleet of new cargo vans. Mine had less than 500 miles on it and was super clean. Unlike a much older cargo van I rented from a different U-Haul location earlier this month, the new U-Haul van I got from 640 W MacArthur Blvd had electronically adjustable side mirrors (not ones that had to be adjusted manually), a rearview mirror that displayed very helpful images and guides from a back up camera, and a radio. The staff at U-Haul on 640 W MacArthur Blvd was friendly and competent. Also, this U-Haul location is just a short walk from MacArthur BART. So it's very easy to get to by public transit. (I took Emery Go-Round.) This is especially important since parking your personal vehicle near BART is almost impossible.
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June 2018 by Lydia M.
Im not sure how to explain my experience but it was horrible but please bare with me as i try to explain this. so i called in today its a friday I called in about 8:30am and asked the man who answered the phone if they had moving vans available and he tells me yes and when will i be coming i said i was on my way and I made it there within 10 min. (the man was so nice to me over the phone) so my husband and I waited in line there was about 4 people ahead of me. they all had reservations it's a small little building you can hear everything. the seating is cramped you are damn near sitting on eachother. but back to the point so they all get their trucks, and one person got a van. so we get to our turn and he's kinda annoyed that we don't have a reservation (he was no longer nice when it came to us) then he's asking how long we want the van so we let him know we need it overnight he then tells me that the van is reserved for the next day and that we had to bring it back by 5 today. he also asked if we want the insurance for 14 dollars a day but the people ahead of us their amount for insurance is 10 dollars a day why did we have a higher insurance rate? so he goes and gets us our van he has to pull up two nice vans then brings us the ugliest hunk of junk he had so we ask him why we can't have a good one, one of the new ones. he says they are all reserved. ok so when i called how come he didn't ask me for how long and how come he didn't tell me when i called that they had vans but only for a few hours for today? so we get back at 4pm today and we wait inside while hes help someone that wants a van and guess what van he gets until tomorrow afternoon??? oh you got it right he gave the man our van the same one that we couldn't keep because it was reserved for the next day. this is how we took it. we are young we are a biracial couple. i feel that if i would have come in by myself it would have been completely different. I will not be back to this one this man is rude and a lier.
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May 2018 by Sheryl C.
DON'T RENT FROM HERE !! 640 WEST MAC AUTHUR Myself and a group people waited for an hour for them to open. Then when someone finally showed up they didn't have the truck I reserved!! No apologies... just too bad !!! I rented from them before and they were 45 minutes late ... I truly didn't think it would happen again.... both times I had moving guys waiting ... COST MY A LOT $$$$
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February 2018 by Justin L.
I had no problem picking up the U-Haul. I rolled out of bed, didn't make a reservation and drove over with my friend. I walked into the store and asked the guy what was available. He pointed to the one of the 3 vans he had out back. Maybe I got lucky? It certainly didn't seem like the most professional operation, but I don't mind down & dirty.
