-
March 2023 by Beverly S.
This is the worse USPS location there is... One package delivered the other package same day returned with what they said wrong address. Can never tell where, when or who will be delivering mail. I have had mail placed on the hood of my car. They definitely need new supervisors at this location. Not to mention if you go inside they are very rude and let it be know you are a bother walking in the door. No wonder they are broke.
-
January 2022 by Shawn4yourmind M.
Had a pckage from ebay that was sent to the wrong address, went to the post office the first time to see what i could do,the young lady was verry helpful,and patient, two days later, i went to pick up the re routed package in which i specifically told ups to route it to that post office, but somehow it was routed to another post office..the ladies there were more than helpful,and had great customer service thank you guys kindly for not being disgruntled, or not blowing me off!!!!
-
September 2021 by Jacob M.
Been waiting for a delivery that has been in Norfolk since last friday and was supposed to be delivered on saturday for almost a week now and they made an excuse that delivery was attempted but couldn't access front door which makes no sense since it's not up any stairs or anything and is right by the entrance. I work from home and just moved here so not having a desk is pretty much hell so yeah not sure when i'll ever get it but at this point y'all d*** af
-
March 2021 by Jessica A.
Normally the employees at this post office are great but for some reason the carrier who has my residence on her route is horrendous. She refuses to deliver anything except for what she can fit in our tiny condo mailbox and will not bring packages up to our door. I guess she's too lazy to use the elevator to come up to the fourth floor, but I now live in a home that I can't have things delivered to because of her. I've had 8 or 9 packages returned because she just won't bring them upstairs. It's mind blowing to me how the weekend carrier can find my address, or the man who was covering her while she was out on leave could find my address, or that she can deliver items to the mailbox, she just came seem to find where my front door is. I've called the complaint line MANY, MANY times. I've showed up to the actual post office numerous times. But somehow this keeps happening. I've had things I really needed either returned to the sender, forwarded to some random address, or just lost in the ether because this lady won't deliver anything bigger than an envelope. And then she makes up random reasons as to why they can't be delivered. For example, today she delivered one package from somewhere I ordered because it fit in the mailbox. The second package, coming from THE SAME SENDER ON THE SAME DAY, magically wasn't able to be delivered? Hint: both couldn't fit in the mailbox together... but the reason stated is that "it was forwarded to another address per instructions..." NOT MY INSTRUCTIONS OR THAG OF MY SENDER! And clearly the multiple complaints aren't being taken seriously, because it's been six months and it's still happening. My downstairs neighbors (who live on the third floor) are having the same problem. I guess if you want mail delivered on her route, you have to live on the first floor...
-
March 2021 by Shannon T.
I moved to a new construction community where it is my responsibility to install a mailbox. I called for 3 days straight during various hours of business with no answer and there is no option to leave a voicemail. On day 3, I continuously called an annoying amount of times until someone picked up. Either the facility picked up for another phone call that they received in between my continuous calling or they took the phone off the hook. Once I didn't receive a busy tone, the phone was "answered" with silence. I said hello a few times and then was hung up on. Maybe they have phone issues or lack of customer service. Who knows. All I do know is that I need postmaster approval for installing a mailbox, per the city. By time I get off of work the post office is closed. This process would much easier if they would just answer the phone.
-
October 2019 by Sydney H.
I needed to submit my passport application, so I chose the location based on the UPS appointment scheduler offered. I had never been to this location before and was surprised it existed. My appointment was scheduled for 2:15, so I arrived around 1:50 because I also needed to send out a package. The parking lot is quite narrow, so getting in and out when there are a lot of cars may be difficult, however, when I went, the parking lot was not busy. The building you can tell is older & hasn't been updated. However, it was still clean & orderly. When I walked in, I was greeted and mailed my package. The gentleman that I had my passport appointment with was very friendly & the process only took about 10 minutes. For the passport application, you can pay via check or money order; for the money order, you can conveniently use your debit card, and the money order will be created there. Which makes for a no fuss easy process. I am not sure why the location does not have good reviews. I had a very pleasant experience here. Especially compared to the UPS location on Columbus St, Virginia Beach, which is always jammed packed and I have to wait in line for 30mins-1 hour to mail something.
-
May 2019 by K C.
Best post office in Norfolk. International mailings are so fast and easy. I went to the post office in Janaf for an international package, 45 minutes later I left that post office with my package. They were going to charge me over $35 but then said their computer said they weren't supposed to take the package. Needless to say, I left confused and upset. I tried this post office and was in and out in less than 10 minutes and it ended up only being $18. How is this even possible when all post offices are on the same system? The employees were friendly and so helpful.
-
October 2018 by Brittany A.
Came in to mail something to my mother in Colorado, the service was fast and friendly. The clerk who assisted me did her job efficiently and was very kind to both me and my little ones. I never wait too long when I come to this location and they are always friendly.
-
April 2018 by Pravash M.
Just your ordinary post office and distribution center, complete with P.O. boxes and counter service. There is an adjoined parking lot but the entry driveway is narrow which makes entering/exiting difficult at times, compounded by being on a fairly busy 40 mph street with 2 lanes of bidirectional traffic. Today's visit delivered polite, helpful counter service sending a box to NC at a fraction of the UPS store quote ($8.80 USPS priority versus $26 UPS ground). In the past, this location has been inconsistent regarding personnel, especially related to mail carriers and neighborhood package delivery accountability. Several times tracking info said "delivered" but I didn't get the item until days later. On an occasion that took an extended week to receive, I visited this site to inquire; a "manager" said she'd look into it and get back with us - she never did!
