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“I have nothing but good things to say about this bank and its staff. I usually deal and contact Veronica Edds. She is always so helpful and kind. Never been disappointed in their work or process.”
“If you’re looking for the best banking experience in Middlesboro, look no further than Commercial Bank. This place truly sets the standard for what a bank should be.
From the moment you walk in, you’re treated like more than just a customer—you’re treated like family. The staff consistently goes above and beyond to make sure every question is answered, every concern is handled, and every interaction leaves you feeling valued and taken care of. Their customer service is genuinely second to none—friendly, knowledgeable, and always willing to go the extra mile.
What really stands out is their attention to detail and personal touch. Whether it’s a simple transaction or something more complex, they take the time to ensure everything is done right and that you fully understand your options. You never feel rushed, and you always feel like a priority.
In a world where great service can be hard to find, Commercial Bank absolutely delivers. Hands down the best bank in Middlesboro—highly recommend to anyone who wants a banking experience that’s reliable, professional, and genuinely caring.”
“Me and my family have been going to this bank for 20+ years. I’ve always loved everyone here and I’ve never had any issues. The only thing I hate about it here is the drive thru. It used to not be so bad but the last year or so, you’ll easily sit and wait for 10 minutes before someone can get to you. My advice, either go in or go to the other one behind Sonic for their drive thru.”
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“Friendly staff, and lovely updated location. Occasionally an empty ATM, but the staff tries to address it promptly. Nice hometown feeling, and a huge PLUS over conventional banks! Stop in and see what they can do for you.”