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March 2024 by KE
We’ve been going here for years and April Jennings at the office on Cumberland Ave is hands down the best! She is always on top of it, she’s professional, quick, helpful and friendly! She goes above a beyond for us every single year, she makes it a lot less stressful! I Would recommend everyone to go see April for all their tax needs!
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March 2024 by Elizabeth Muncy
I have been filing with them for years and will continue for years to come. Joy (April) is always so kind and welcoming when I come in. I will always make sure I go to this location on Cumberland Ave. in Middlesboro just to ensure I get my taxes filed with her or Jessica. I even brought my kids with me and they didn't act bothered like some professionals do. They communicated with them and provided them with coloring sheets and candy. 5 stars!
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April 2023 by Hailie Savoie
I have a small business through Etsy and needed to file taxes for the first time. The ladies here were so helpful and knowledgeable and filed my taxes with ease! I brought in a ton of paperwork and they did an amazing job! Highly recommend!
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April 2023 by Kenny Price
Joy makes it easy on me, year after year
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March 2023 by Chelsey Green
Service was great, the employees were very helpful and quick!
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February 2023 by Lewis White
Great company been with you scene 2008 I think and want go anywhere else
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February 2023 by Mary Pennington
I've been with Jackson Hewitt for about 5 years. Probably again next year.
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January 2023 by Vanessa Ford
they are very nice and will help you out anyway they can.
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April 2022 by John Shiver
I have used them for 3 or 4 years but this will be my last time using them for one I was over charged and two they cudnt answer my questions all she wud say is that I can't claim what I cant prove well that dnt tell me why or how I was suppose to prove it she was just I. A hurry was charged 300.00 for maybe 15mins worth of wrk ........ BEWARE . .......
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February 2022 by lonnie mosley
I was treated like family and their responses were direct , fast,and efficient. Questions were answered quickly and accurate based on information that was made available to them.
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February 2022 by Lillie Martin
Love working with Joy every year! She is very quick. Very professional.
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June 2021 by Crystal Adkins
Usually in the past no issues and very nice employee. This tax time was alot different... Lady doing my taxes messed them up real good, put in wrong info which led to 2nd time redoing taxes. Three months later a letter arrived from IRS ?Round 3!!! ??? ARE YOU KIDDING ME! Now, further delays and NO stimulus since the 1st one and alot of aggravation/stress. Hopefully in the next 3 months I may actually get my refund, stimulas 2nd & and 3rd, & child tax credit if not too late. STRESS, LOSS OF MONEY, AND TONS OF ISSUES without a filing fee credit back to me and no punishment for the person that FUBARED everything! Will do things differently next tax season... LESSON LEARNED!
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April 2021 by Tommy Hopkins
Jackson Hewitt is not the place to go for taxes for me at least. I have been waiting since the beginning of February on my return. Now I can only cal them on wed and mon to c what's going on with thema.d really cant het any help then. Friendly people but not helpful at all
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March 2021 by Steve Leedy
Hello. I was not satisfied with the service that I received it was friendly and professional but I was denied access to a new card to have my refundput on and I just had the check sent by mail and now I have to pay $75 for that so no I'm not satisfied
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February 2021 by Mae Caldwell
Preparer was very informative and knowledgeable about the 1040. I was very impressed and fees were reasonable! I will make Jackson Hewitt my tax family.
