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April 2024 by michael duck
I am still shocked. If I could give a 0 for customer service I would. I ordered a #1 no cheese 2 more Krystals and a small fry. I thought price of 18.66 was a little pricey. Got my receipt and ot said cheese on all Krystals. When I asked Brooklyn about this....I said it says cheese I ordered no cheese and she yelled to lady in back she's changing her order. Another lady came up and I explained again and she said I heard you say cheese. WOW. I did Not. She offered to refund order I told her to forget it. We are staying in the Gap it was late and we wanted a snack. Fries were cold when I got back. Krystals were pretty good. Terrible customer service
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March 2024 by Michael “Mike” Bowen
It's Krystals i love em!!
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March 2024 by Anita Mccune
Very good just wish they could be fresher.
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March 2024 by Betty Crusenberry
Was traveling through Ky and noticed a huge crowd in the drive-thru, so I went inside. They wait was long as it was lunch time and several work crews trying to get a quick bite. They little burgers were good, fresh and hot. The worker folks were very friendly and busting their tails!?
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March 2024 by Jason Partin
The food is usually pretty good, but the folks that work there usually make it a pretty mundane experience, because they are usually negative and never have a good word for their customers.
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March 2024 by Alan Harlow
Absolutely delicious! My partner and I had a graving for Krystal. Perfect solution; Krystal burgers and fries. This was my first visit to this Krystal and I was impressed. The restaurant and dining room immaculate. Very friendly, efficient service. My partner and I both enjoyed the four cheese Krystal burgers and fries combo. Our burgers are fries were served fresh and hot! Really delicious, friendly, convenient and clean Krystal! Krystal is conveniently located in front of the Middlesboro Walmart on hwy 25.
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January 2024 by Tara Farley
Love this restaurant, my favorite thing off the menu is their junkyard fries without chili. The service is always great but one of the bathroom stalls don't lock, that is the only negative side. Otherwise, Krystal's is my favorite restaurant.
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January 2024 by Johnny Stallings
When it comes to fast food restaurants, Krystal's in Middlesboro, Kentucky stands out for its exceptional service. I was pleasantly surprised to find that the staff was not only friendly but also provided quick and efficient service. In an era where many Krystal locations struggle with service issues, this particular branch in Middlesboro seems to have overcome that hurdle.The friendly and welcoming attitude of the staff made a notable difference in my dining experience. They were attentive, polite, and genuinely seemed to care about customer satisfaction. The service was prompt, ensuring that I didn't have to wait long for my order.It's refreshing to visit a Krystal's where the service exceeds expectations. The Middlesboro location has certainly set a standard for other Krystal branches to follow. If you're in the area and craving some quick and tasty burgers, I highly recommend giving Krystal's in Middlesboro, Kentucky a try.Overall, I was impressed with the great service I received at this particular Krystal's location. The friendly staff and speedy service made my visit enjoyable, and it's definitely a fast food restaurant worth visiting when in Middlesboro.Wheelchair accessibility: There are Parking places next to wheelchair ramp.
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January 2024 by Shane Lehoux
Love the chicken
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December 2023 by Mike Longcrier
The Food Was Hot And Custom Service Was Great Order Was Made
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September 2023 by claudia757va
Didn't like it. Worse fast
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September 2023 by Beau Neal
#1 with cheese and lemonade. Always reminds me of drive in when I was young.
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September 2023 by Bobby Philpot
If this place goes cashless I won't go back.
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September 2023 by Brent Lambert
I'm not a huge fan of Krystal food, however, I absolutely love their chocolate milkshakes. Here lately I order a 10 piece BOMBS with it. After work tonight around 11:15 I went to treat myself for a long days work. Ordered the usual. The wait was entirely too long! But worse than that when I got home to drink my milkshake and eat my bombs, I was horrified to see the milkshakes was vanilla! Then when I went to call and tell them, I can't get an answer, 5 times! If anyone care it was Check:40133 @11:10pm in Middlesboro, KY. Its too far to go back and tbh, im too tired. So, im down 7.70 and and a shotty ending to a long day. Tighten up Krystal! I was the only customer you had!! Smh
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September 2023 by Lana Lamb
Always loved Krystals little burgers. The steamed buns are the trick and the entire menu is great.
