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March 2024 by Barbara Hoffman
I got my new tires here, so this day I got them rotated and balanced. Great customer service from the guys. They told me how long it would be, so I walked down the street to see this vintage shop, and as I walked back out my car was done. Perfect timing. I'll be coming to the Shelbyville road location from now on.
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February 2024 by Braith Morgan
I have gone to this Big O when I lived closer. After moving further away and tried another place. I signed up to pay more for the next 3 free oil changes with tire rotation but when I went to claim my first already paid oil change, i was told my brake pads needed replacing. My vehicle had just over 25,000 miles... i said ok... but I'm not stupid just because I'm female and older... decided to leave that place and I went back to Big O a place that has always treated me well. I have to drive just a bit further but that's ok...
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February 2024 by Matthew Howard
I have had regular maintenance done at this location for around 2 years, mainly tire rotations and oil changes, and had built a sense of trust with this shop. I recently took the vehicle in for a repair on the front end and left spending $800 with nothing fixed. I was, then, referred to go to another Big O to see if they could fix it.I, instead, took the vehicle to the dealership to have a second opinion, and it was a simple brake work and an alignment to mitigate my chief complaint. The certified mechanics at the dealership advised the work done was unnecessary and, to boot, my less than 3 year old tires were dry rotted. Tires that were purchased form another Big O and regularly rotated. The mechanic said that can happen when tires sit in a shop or warehouse for years before being purchased as new to go on the road. My brother has also had work that has been reported to be done, but not actually done from a local Big O branch. Disappointing and an unnecessary financial blow.
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February 2024 by Mike Faith
Guys took care of me quickly & efficiently.
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February 2024 by Shawna Wagner
I was a walk-inWas greeted, felt heard and response time was great!
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February 2024 by Sylvia Panos
I wish I would have shopped around a bit more. Being new to the area, I stopped here because of the great customer service regarding my questions when I called earlier that day. I was able to get a better quote on my tires and batteries from the dealership. My battery replacement quote here was twice that of Honda.
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February 2024 by Yooo Jackson
Decent company
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December 2023 by Jill Baker
I've always found Big O Tires to have all the products and services I have needed. The personnel there are friendly and knowledgeable and willing to help.
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December 2023 by Renee Lindsey
Kris was very helpful. Took time to explain the issues my car had and worked to get the best tires available. Will definitely return.
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December 2023 by Jason Giese
Great customer service at this location. Tom and Kris did a great job fixing up my tire issue. Thanks for the fast turnaround!
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December 2023 by Ramona Courtney
I cannot say enough about this team at Big o tires. Every time I come, I have an enjoyable experience. They are awesome, they are knowledgeable. They are just great. I suggest if you are a female or a male to stop by and make this your choice of auto mechanics, they are extremely awesome. I give them 10 stars. I am a female and know that sometimes. Repair services can pull your leg on prices and things you may need. This has never happened, they have always been up front. Give me a fair price on my repairs. Keep my car clean after services just an awesome group of guys.
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December 2023 by Kevin Brown
Great service! I always know I can trust the team at Big O. Kris walked me through my options and helped me decide the best way to move forward. They got everything done quickly but I felt confident everything was done right and safely
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December 2023 by Tina Ho
The Big O Tires @ Middletown is 5 stars and above.My guy Kris Wahl was very helpful and thorough with every detail. Thanks again for your help. The entire staff is very polite and friendly.
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October 2023 by Kevin McCarthy
I came in early to get a screw removed from my tire. Didn’t ask for a price, nor did I need an update. The manager pulled it right back, was out in 35 minutes. They were very cordial.
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October 2023 by Greg scott
10/05/23 just left yall establishment and it was well worth the it . I came in for a tires balanced left feeling better ? Thanks Tony Bobbitt for getting back in the game brother I thank you and your team much love
