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March 2024 by Mary Cooke
Great experience. Friendly staff, no pressure to buy extras and vey quick!!
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March 2024 by Paul Heating & Cooling LLC
Fast. well trained
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March 2024 by Stephen Dean
Fast friendly professional
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March 2024 by Mike Rogers
Great service. Reasonable price.
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March 2024 by Charity Shryock
Gave me 20% off on my oil change Jayden helped me out a lot and it was very fast.
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February 2024 by Jeff Vaughn
Rude and slow
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December 2023 by Sabrina Nyx
They have no concept of time, common courtesy or customer service. It was my first and last visit. Didn't even get service. I tried to walk up to the office and was met outside by a kid who rolled out of bed to tell me I'm supposed to wait in my car for 30 min. That time went by and no one informed me of further wait time. I'm a very patient customer but this is rude since as a customer I could make an informed decision to stay or go onto my next errands and try later. Just not for me or anyone like me. I wish someone would've informed me instead of me waiting for over an hour and then when I stepped out of my car all I got was looks and they had other cars being worked on from when I got there.
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December 2023 by Timothy Omlor
Took my brand new 2024 Jeep Wrangler in for its first oil change and the chic that did the change stated that I had a small oil leak and I should take my care into the dealership.Of course I got my car in as soon as possible and they said it was Valvoline's oil filter - that I DID NOT have an oil leak... So, I had to have my dealership do an oil change just to make sure that there was no leak after they did it. When I called Valvoline they said no refund for me --- I'm so ticked!!!Further, the person that was checking me in seemed to have a lot of questions on how to log things b/c certain parts were not showing for this new of a car. Beware using them!!!!
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December 2023 by Hakeem Qadah
Very professional and great customer service. Also, David the manager doesn’t push you to buy additional service he only recommends them without making you feel pressured to purchase any of them.
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December 2023 by Tracey Jones
James and his coworkers are the best! So kind and thorough. They are always eager to go above and beyond for me and my family! Thanks so much James!
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November 2023 by Kaitlyn Nicoulin
I asked for a conventional oil change, and they put synthetic in and charged me. When I went to pay, they said there was nothing they could do because they already put the oil in. I don’t understand why they would put a different oil than I asked for. What a rip off and I will not be returning here again. They also told me my tire was flat when I got there and now I can’t afford a new tire so thanks for that I guess.
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October 2023 by Umair Zubair
had a fantastic experience at the oil change center. The manager and their crew did an excellent job on my car. They were efficient and professional. The service was quick, and they took great care of my vehicle. I was impressed with their attention to detail and the overall customer service. I highly recommend this place for your car maintenance needsMANAGER VAL shes is a asset to the company. Shes is best.
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October 2023 by Lucky 123
I went here yesterday and they said they couldn’t work on my car because of rattling sound. This may be true but, they also said I had plenty of oil so it wasn’t an oil problem. I went to a mechanic today, who said the complete opposite that I had no oil and it was an oil problem.This isn’t the first time I’ve had problems with Valvoline before. The was in Lexington when I bought coolant and they poured an already opened half full bottle into my car thinking I wouldn’t notice.The last time I went to this specific location they changed my air filter but on the drive home something was rattling. It sounded like they didn’t screw in the cap all the way or left it loose or something.I’m also finding, it might be cheaper to just get my oil changed at a body or mechanic shop. Regardless, Valvoline is starting to become last resort option.
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October 2023 by Happy Feet Audios (Lauren)
Fantastic experience! Staff is kind, knowledgeable and very professional. I wouldn't go anywhere else.
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September 2023 by Brooke Jackson
Sierra, Dominic, and another gentleman did an amazing job today! They are always professional and friendly. Quick and quality service.Sierra is the reason I keep coming back! Thanks Middletown ValvolineService: Oil change
