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October 2025 by Butch Crippen
Josh was a big help.
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September 2025 by Kaylea Hayes
I visited the Morehead AT&T store on September 25th and unfortunately had a very poor experience with an associate named Josh. We arrived around 7:23 p.m. and waited until approximately 7:35 p.m. before being acknowledged, as Josh was engaged in a personal conversation with another couple about family ties and heritage, unrelated to business.
When it was finally our turn, Josh refused to assist us because it was past 7:30 p.m., stating that activating a phone would take an hour. This is not accurate information, as I have had phones activated much more quickly in the past. It was clear he simply did not want to help, as he had mentioned his long commute home several times during the prior conversation.
Additionally, I was not greeted upon entering the store, and at no point did I feel that customer service was a priority. This lack of professionalism and unwillingness to provide assistance is exactly why AT&T often receives criticism for customer service.
I left the store without the help I needed, which was both frustrating and disappointing. I hope management will take this feedback seriously, as customers should be treated with respect and given accurate information regardless of the time of day
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August 2025 by Ronald Beller
I came in to get bill reduced as senior citizen, but it almost double. What hell went wrong?????
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August 2025 by Charles
Young lady is awesome and good with her work i give her 💯 for her score 😀
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August 2025 by Craig Brunson
Knowledgeable and friendly staff. Matt was very helpful.
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July 2025 by Patrick Vick
I ordered a galaxy watch ultra yesterday online. The item arrived today and I was excited but upon opening my shipping package delivered by UPS I was disappointed. The galaxy watch ultra I received came packaged in what looked like a return package box. It was completely unprofessional and I know from purchasing galaxy watches in the past Samsung takes great pride in their packaging and product. Not only was it sent to me in the wrong packaging there were no protection stickers attached to the watch and it didn’t even fit properly in the box. I was flabbergasted. On top of that the watch would not accept the eSIM. I sat on the phone with customer service for four hours. Finally resolving nothing and returning the watch today. I have been a customer over five years and I am extremely disappointed with this experience!
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July 2025 by Wendell Slone
Matthew helped us with what we requested and found solutions for us that worked on the survey. I accidentally hit the wrong number. We were very satisfied with our experience with Matthew.
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June 2025 by Lauren Fumagalli Getz
We had an incredible experience at the AT&T store in Morehead! We came in right before closing with a major issue, not with AT&T, and Dylan went above and beyond to help us. He was knowledgeable, patient, and treated us with so much respect the entire time. Even though it was the end of his day, he never made us feel rushed and worked diligently to get everything resolved and be helpful. Truly awesome customer service! Thank you, Dylan, for turning a stressful situation into a positive experience.
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March 2025 by Jordan Howerton
Cody is a great!!
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February 2025 by Alma Craig
Mathew was a awesome!
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February 2025 by Charlene Endicott
Cody was great and helped me with what I needed!
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February 2025 by Cheyenne Morrison
Cody was an amazing person, helped me with all my needs!! Lowered my bill!
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February 2025 by Cassidy Knight
Gage at AT&T has excellent customer service skills. Very friendly and helpful.
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February 2025 by Robin Robinson
Gage did a great job helping me today
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February 2025 by Rick Litton
Great help with the new manager cody!
