-
February 2024 by Amanda Estrella
First bank I've EVER heard of NOT honoring their own checks.
-
December 2023 by Michael Fuson
Terrible service. Tried to cash in some coins they refused even though I have an account. Gonna be switching banks.
-
December 2023 by Gregg Sorrell
Do not bank here. I had a checking account and I got scammed they put my account in negative numbers even though no money was taking out they-charge me and said no money was to be allowed to go in and out.they closed my account and said it was my fault. Even when I didn’t know what happened and I contacted them. They have done nothing but lied to me. During the whole process. So take your money elsewhere and save yourself a headache. I wouldn’t be surprised if they were the ones to scam me. They said it was a mobile deposit lol I never had a check or never used mobile deposit. Stay far away from us bank I wish I could not even give them 1 star but I had too
-
November 2023 by Miss Malibu Nikki
Please do not use USBANK. I will not have any money for 90 days as they suspect suspicious activity from some charges on my account. They have to investigate these charges which are not fraudulent and will not let me touch ANY of mt money. I have talked to about 20 people i5 days after several transfers and runaround. My water will be shut off in the next few days, I can't buy food or get buy anything medically like prescriptions, i have to cancel all of my drs apts as i dont have funds for gas. I could die w out food from blood sugar issues, and high blood pressure. I need to get evaluated for a parathyroid tumor w my elevated calcium. Cant buy anything needed or normal needed stuff like dish soap...... it was explained to me I did nothing wrong and nothing fraudulent. But I'm getting screwed in the end! I can't believe they are doing this to Me! It's my money and they have stolen every penny away!! STAY AWAY FROM THIS BANK!
-
November 2023 by Samantha Justice
Went through the drive through on my lunch hour. I didn’t realize it was the first of the month. There are three lanes, however, they didn’t have one open! ON THE FIRST OF THE MONTH! The two drive through lanes had four cars each, and so did the ATM! I waited 30 minutes for a simple transaction! The customer in front of me was laughing with the teller and showing her phone… I don’t know what that was about! But it didn’t seem like banking business. When I voiced my concern as to why they didn’t have the third lane open, the teller was confrontational and combative! I am in the process of closing my accounts! TERRIBLE customer service!
-
May 2023 by Karen Reynolds
I understand why they only got A 2 star
-
December 2022 by Bob Ly
Don’t even bother to call they won’t answer worst bank ever
-
June 2022 by Graham S.
I have used US Bank for about 5 years. there online app is the only good thing about them. I've been trying to get in contact with anyone to deal with the downtown ATM that crashed while I was using it. It's been a Month and I can't get answers from anyone. if you're looking to get a person to help you or talk to go anywhere but here. Next step is my Lawyer will be paying them a visit. I can never get anyone to answer the phone. Covid is thing of the past and they still want to use it as an excuse so they don't have to actually work. I would never recommend US Bank in Morehead Ky to anyone ever. A 1 star review is too much of a "good" review too.
-
March 2022 by Barbara Windmiller
I had great customer service when John Holbrook was there, however after he left the customer service went downhill
-
October 2020 by Darla Ritchie
This bank has always treated me with respect and courtesy. Just one thing. Since most of the stores have early shopping for seniors, I wish the drive thru would open at 8:30 instead of 9:30. Most early shopping begins at 7 or 8 a.m, so we have to make a special trip back in for our banking.
-
August 2020 by Whitley James
Long wait times. Usually takes about 20-30 minutes to get through line.
-
October 2019 by Kyle Adkins
Always works with me and in a timely manner
-
June 2019 by Mark Wilson
i am changing banks because as other have stated this bank has screwed up my account one to many times
-
November 2018 by T E
These people are constantly messing up by putting my money in the wrong account and causing mine to be overdrawn and hit with an outrageous overdraft fee
-
July 2017 by Savannah O'Neill
WORST BANK EVER DO NOT GO THERE! I had problems with my account being hacked and charged twice. Every time I wrote a check it would go through my account 2-3 times and would have to argue with them to take it back off to going through once. I signed up for a monthly program that I quickly cancelled, but they continued charging me. I tried to get the bank to block the charges and they said every week for 3 months that they blocked them and they did not. My account would continue to be charged and in some cases over drawn. Then the bank would apply over draft fees despite me consistently trying to get the vendor blocked. After having no other option and closing the account every single check I have ever written has come back as if they were cold despite me being charged multiple times for each of them and arguing with the bank constantly. DO NOT TRUST THEM WITH YOUR MONEY!
