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December 2023 by User Mn
Coty is the man...I went in pretty much knowing what I wanted and he answered all my remaining questions and let me pick the one i wanted...he was not pushy or suggestive just knowledgeable, helpful, and super nice!! Will definitely be back when we are ready for another... Gateway cycles is the place to go!!!
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October 2023 by James Springate
This review is for the service department. I had a botched cruise control instillation that they straightened out. They went above and beyond to take care of my problem. A+.
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October 2023 by Gary
Had some back and forth conversation with the manager Derrick, we talked about a price that we agreed on after reading the description on the UTV. He was very professional in his job and understanding of what I was looking for and my budget.He had one of his sale staff(Austin Afford)show me the unit outside.I then went inside to finance to write it up.He was also nice and professional,afterwards Austin and I went out to load the UTV on my trailer and get the manual and accessories together that was listed on the website for the UTV. Everything was there except for the side nets that were clearly on the website as part of the unit He went inside then came back out and said they were not in the building because they didn't make them for that unit, he said the listing was a mistake..I was not happy about that,I got home and found out that they were available for that unit and found them in 2 places online.I sent him the link with the part number and the price, he responded by saying that they were not available for that model unit,I guess I will order them on my own.I should have reached out to Derrick who now will find out just what took place by reading this review . I traveled 135 miles to buy this unit because of the good price and the experience I had with Derrick on the phone and through our texts.I will update this review If anything positive comes out of it.... Eric G. 2022 Z force 800 EX
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October 2023 by Joey Lombardo
These guys n gals can take care of your Powersports needs. They move a lot of product! I purchased a 2024 motorcycle that didn't have MSRP numbers yet wich caused a little bottle neck with the finance peeps... Determined to make it happen, all hands were on deck making calls to get it done. Travis, Cody and Derek were relentless with the manufacturer and the bank to get the numbers they needed. Happy Customer!
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September 2023 by Dana Strawser
I just left there. I'm new to the area and planning on buying a UTV. I'm torn between a Kawasaki mule or the comprable CFMOTO. Wanted to compare and they sell both. Was in there in the lot and in their store for about 45 minutes and not one person spoke to me. Not even a hello. Will be taking my cash money elsewhere.
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August 2023 by Glenn Kuss
Derrick and Carl are good people to work with. They treated me right and would recommend.
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August 2023 by LTJ Punisher
Went there to look at an Honda ATV which I purchased because I thought it would be a good ATV, but the service was horrible. The brake pedal was supposed to be removed and cleaned because it was sticking down but I removed the panels when I got home and it's never been touched. The left it empty on fuel and didn't bother to clean it all. It was covered in black over spray on top of yellow, lol. I started the four wheeler looking it over and he comes up and shuts it off and sits on it and when I showed em the park brake cable he says " Lord don't show em that he'll make us fix it.". What kind of place is this? On top of it all, they act like there trying to be discreet and keep you from talking to anybody. So I waited around while it was supposed to be took off and fixed, it don't look like it was ever removed at all for a really long time. Not sure what they did but they didn't do what they were supposed to do. Very sorry service and did nothing to satisfy the customer at all. You don't sell dirty vehicles and send em out empty on top of it. I've never seen any other place like this.
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August 2023 by Dave Flora
I just purchased my first bike after over 20 years. Carl and his team were great to work with. I got a great deal on my Moto Guzzi, and the techs made sure I was satisfied with everything before I walked out the door. Carl even took the time to take me out and show me some pointers to help me feel comfortable on the bike before heading home. Wonderful experience!
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June 2023 by Bernhard Liegl
Horrificly bad customer service. I bought a Moto Guzzi V7 and had it shipped. The sales people are very secretive about what is going on , they don't proactively communicate and when I called them they act like it is an inconvenience. On top of that they sent me the wrong title. It took me two months of running around at my DMV and police and other dealerships to resolve the issue. Gateway never apologized for all the trouble.Their price was good - but I'd never ever go back again.
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June 2023 by Brian Caskey
Went in Saturday to look at some bikes . I was met by Carl who was very patient and attentive . He was top notch through the whole process . I indeed bought a new bike , good job Carl . He and several staff members stayed over late to get everything wrapped up , and I rode it home . I wasn't expecting to buy when I arrived , so I wasn't totally prepared , helmet left at the house two hours away . They allowed me to use a helmet , to be returned at a later date. I rode the bike , and the wife drove the truck home. Great staff , great buying experience .
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June 2023 by james peters
I was calling numerous times, discussing a motorcycle I was interested in, texting and calling again...finally we sort of came to an agreement of trading...which they make a killing on both bikes...waited for final answer, waited some more...texted! Nothing...I am guessing out of state people's money is not as good as theirs...guess what they will keep their bike and I go somewhere else...maybe somebody near me is interested to do business with me!! Done with these unprofessional people!!
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May 2023 by Nick Reed
The main guy over the business is very rude and the prices are ridiculous I wouldn't buy anything there They had a used four wheeler there that had 500 hours on it and wanted 4.499 but the sales guy's are very nice people
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February 2023 by Jessica Lane
Excellent experience. Super friendly and wonderful customer service. We all know that is hard to find these days. Carl, Derrick and Cody were great! They stayed late to close my deal and I left with my bike that day! Very satisfied and I will be back. 2 thumbs up!
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February 2023 by James Jackson
Came in briefly to peruse whether I want a cycle (we have a bit of extra disposable income) and are deciding about what we want. Gateway was really overpriced and really underservied (read: bad and rude service workers who we didn't feel have anything close to product knowledge).We won't be buying from here because of aforementioned reasons and will be spending the money we were considering buying on this on better food.
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January 2023 by Justin Pattie
Derrick was great gave me a very good deal ona 2011 can am spyder when I came in the store everyone was nice polite and we got asked by three people if we needed help Derrick heard I was having trouble from my insurance asking 150 a month and he got me insurance cheaper great bikes and great people
