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March 2024 by Beth Watkins
I have worked with Randall W. last year and came back this year and have been very pleased with him. He is a very nice man and makes the tax season not so stressful. I highly recommend him and will definitely be next year. If you need your taxes done go see Randall Wood.
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March 2024 by Cody Boggs
My agent Saranda is the best!
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March 2024 by Mikki Houglin
Robert has been doing our taxes for a few years and we are completely satisfied
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March 2024 by Chandra Williams
very knowledgeable people I like the fact that you can dropoff n come back. no waiting. thanks ?
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May 2023 by Benny Long
Very friendly associates. The lady at the front desk was wonderful
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April 2023 by ssilanet122
quick and easy with extremely helpful staff
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March 2023 by Shawn Davidson
Quick, straight forward, and honest. Didn't charge anymore than taxact does and they did all the work.
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January 2023 by Daniel Miles
Horrible service, tax prepaper wouldn't give me the time of day. Have been going there for years too. Look somewhere else to file.
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April 2022 by Michell Egelston
I have been with HR Block for several years. I trust the business, its products, and knew Robert was very knowledgeable. He provided a great experience and had wonderful tax tips to use going forward!
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March 2022 by Tessa Eversole
We have never lived in Mount Sterling. We used to live closer and would do most of our shopping there so hence how we came to start doing out taxes there. However, even with at least closer locations we continue to use H&R block in Mt. Sterling because they are the best. The take preparers there are knowledgeable, fast with also caring about your personal situations.
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March 2022 by Reva Reece
Mr Randall wood was very professional and made sure he got me the most back on my return. He was just the best. I have already referred him to my sister and she is filing with him tomorrow.
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March 2022 by Jordan Ellis
Robert is always quick and gives good advice when it comes to making sure I get the proper amount back and what I may need to change with my employer
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January 2022 by sherry denton
Well because I've been a client for several years and my loyalty means nothing now . I couldn't receive a loan before Christmas or one as a RAL. I'm gonna try a new company next year .
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July 2021 by Jason Holbrook
Was attempting to call the Morehead, Kentucky location however, was deverted to the Mount Sterling, Kentucky location. The lady that answered the phone was not helpful and quite frankly was rude. I was calling to see if someone could look over my taxes, since I typically do them myself because for some reason I didnt get the child tax credit payment today. She immediantly said " No one received them today." Meaning no one received their payment. When I said that's funny, I know someone that received their's today. I just want someone to look over my taxes to see if I missed something, I just want to see if I qualify if I don't get the credit now, if I can claim it at the end of year. She said "you can" in a rude tone. Didn't even attempt to schedule me an appointment, nor provide much help at all. I will not ever call H and R block again for any assistance with tax related questions. She appeared to want to get off the phone rather than attempt to help. She indicated that she had received a lot of calls today concerning the child tax credit and people not getting them. I understand answering the same questions can be frustrating, but isnt that your job, to answer questions concerning taxes?
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April 2021 by fiendskull
Called on a Sunday which happened to be Easter on Sundays typically they close at 5 but I called just to check around 2 to be sure the lady said they'd be open till four I went and what do you know the door was locked and when I went to leave I saw a lady get out of her car and idk either make sure the door was locked or something and then she left. Needless to say kinda unprofessional if someone calls you and tells you they'll be there shortly you don't up and leave and even so she could've told me and I would've came another time. You don't waste people's time when they're paying your business for a service absolutely ridiculous next year ill file online like I usually do.
