JCPenney has been a reliable shopping destination since 1902, offering a diverse range of products from fashion to home decor at its Mt Sterling, KY location. Customers appreciate the store for its good finds and frequent sales, particularly during the holiday season. The selection includes popular exclusive brands like St. John's Bay and Liz Claiborne, appealing to various tastes and budgets. The jewelry department receives praise for its helpful and professional staff, while the presence of a Sephora offers beauty enthusiasts a chance to explore cosmetics and accessories. However, shoppers note that the store can feel cluttered and somewhat outdated, making it challenging to find the right sizes. The online shopping experience can also be inconsistent. While customer service is often friendly, it can be hit-or-miss, and some customers express frustration over limited store hours, particularly the late opening time. Overall, JCPenney is a nice place to shop, especially for those seeking deals, but customers should be prepared for a less polished shopping experience.
Everyone is nice and helpful. Store is always clean.
August 2025
I went here looking for shoes. I had to looked at 3 other stores. JV Penney had what I wanted, and T a great price. Staff was welcoming and friendly. I only bought shoes but the prices on nice clothing were good too.
June 2024
Went in looking for men's trousers, found them, then went to first aid for burnt fingers...crazy expensive
