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August 2025 by Autumn Groves
All of the people at Kroger Pharmacy work extremely hard. Apparently they work a lot without proper Staffing. Pharmacist is incredibly hot
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August 2025 by Michelle Richardson
I like this pharmacy considering the locations drive thru
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July 2025 by Kris Lemaster
Can't answer the phone 10 mins on hold everytime
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February 2024 by Diana Sims
Wanted to transfer prescriptions to Mt Sterling location...but they don't answer their phones so you can find out how to make that change.
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October 2023 by Summer Haddix
Opens and closes whenever they want, very slow, we only use them as a last resortTechs are trying their best, they’re understaffed and corporate isn’t helpful
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October 2023 by Misty Muncy
Always fast and friendly & helpful!
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November 2022 by Tory Peyton
If I could give no stars, I would. Worst pharmacy ever! I usually go out of my way to the Winchester pharmacy because this one is so terrible. I needed a booster/flu vaccine so I made an online appointment & decided to go with this location to fit my schedule better. I showed up & there was a long line for the pick up (per usual) so I went to wait in the roped off section that says “for covid vaccine appointments”. Waited an hour before I finally approached in between customers & asked what was going on & if I needed to reschedule. Woman gave me a smug look and said I needed to fill out paperwork. I told her I had been waiting and nobody even acknowledged me for an entire hour & she just kind of laughed at me. WORST CUSTOMER SERVICE I have never been to any business that lets someone stand and wait for that long without asking if they needed help with something. I would have gladly waited until the rush was over to receive my vaccines, but the fact that they kept looking over at me but never asked if I needed something was absurd. I’ll stick with Winchester Kroger from now on.
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October 2022 by Troy Terry
Pharmacy is slow and mismanaged
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October 2022 by Charlene Canafax
At the time I went there the ppl were very rude acted like they didn't want to help you
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June 2022 by Aura Cerveny
The SLOWEST pharmacy ever. It didn’t used to be this bad.. now every time I go through the drive thru it takes such a long time, even if there’s not many cars in line.
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April 2022 by David Ingram
The wait is horrible and they never have your medicine ready for you so you have to wait even longer and the wait time for the service is terrible
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February 2022 by Dar Hud
I don't know what's going on with this pharmacy, but the line was backed up way too far. I had left checked out my groceries, took them to the car came back backed up twice as far before I left.. So I left done some more shopping getting done what I needed to get done . Went back to Kroger pharmacy drive up was backed up, so went inside still a mess. I waited but if it is going to be like this I will change pharmacy..
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January 2022 by Nicholas Davis
The lines both inside and outside rarely move. Sat in line for over an hour to get prescriptions. This pharmacy is very unmanageable. I would be very surprised if no one has died waiting on life-saving medicine they were unable to get because of this slow and negligent pharmacy.
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January 2022 by Brittney Dawson
Trash….Trash the other reviews are 100% correct. Go somewhere else unless you have your whole day to sit. I should have never switched to them. They was like this before Covid.
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December 2021 by Bill Stewart
Kroger Pharmacy used to have helpful and polite pharmacy techs. I know finding people now to work during the pandemic has been difficult. The last two times I went to Kroger Pharmacy to pick up my prescriptions I dealt With the same pharmacy tech. I found him to be rude unhelpful and there is no sense in him dealing with the public at all. Because I refuse to deal with this one pharmacy tech again I have switched pharmacies. Ridiculous
