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March 2024 by Rhonda Wilson
Great store. Got what I needed.
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December 2023 by sam m
I just love Lowes. Best prices and employees are so knowledgeable. I bet they don't pay them enough though.
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December 2023 by David Tolson
Worst lowes in tge state of Kentucky! The employees will not help you at all and are completely useless, definitely the worst experience I've had with lowes and don't even get me started on how items are always out of stock and how bad their app is.
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December 2023 by David Ferguson
Mount Sterling is the worst Lowe's I've ever been in. Nobody will help you. They refuse. It's a waste of time to even go there.
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October 2023 by Wildernessey
Customer service has improved in recent years. It used to that floor employees seemed to run & hide if they saw you. Now, they approach & ask if you need help finding anything.Delivery services still taking longer than a week for an in-stock item is still an issue. Especially if your refrigerator dies & you need one asap.
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October 2023 by Tyler Smith
My one & only mission, in this life, is to paint the letter "B", just left of the "L", on every single "Lowe's" sign, everywhere, throughout the entire country. Only then, will I have the ability to have faith that the truth exists & find true peace & joy, in life.
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October 2023 by JACQUELINE HAGER
IF I COULD LEAVE NO STARS, I WOULD. I BOUGHT A STOVE & REFRIGERATOR AT THE STORE, IT WAS DELAYED & DENTED WHEN DELIVERED. THEY SOLD ME NEW ITEMS BUT DELIVERED DAMAGED ITEMS 3 YEARS AGO. MY HUSBAND ORDERED A HEATER LAST WEEK, IT WAS DELAYED & WE NEVER RECEIVED IT. NOW THEY HAVE NO TRACKING INFORMATION & ARE TAKING 10 DAYS TO REFUND OUR MONEY. WE WILL NEVER GO TO LOWE'S AGAIN & WILL TURN PEOPLE FROM SHOPPING WITH THEM!!! ???
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October 2023 by Glenda Guiler- Dawson
Less than stellar experiences here. Although staff appears to try to help. Information given is frequently wrong. Plus some speak badly of the store's management!!
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August 2023 by Dustin Moore
This place has everything from firewood to fake flowers. The Mt.Sterling store always has the best employees. They are always eager to help and very respectful.
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August 2023 by Breann Eastwood
At Lowe's Home Improvement — Take this to Lowes for get another gallon. Kid at counter picks color by the name and not the numbers. Color comes out wrong.Tell him to please type in the numbers on the can or match them. He says he can't and they ask me to pick out another color.Listen, this was mixed at Lowes, they can absolutely mix this color. I'm so annoyed, nobody wants to work or take care of customers. I'll go to Winchester and get it mixed.
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August 2023 by Cody Syler
The nice guy that works at self checkout today at 5pm noticed I was short 4$I don’t normally forget money when I go out to shop but iv been having a hell of a day and asked him to take something off for me and instead gave me the 4$ I needed I have never been more thankful for that nice guy for saving me a trip it made my whole day better if someone sees this please give that kid a badge or a gift card
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July 2023 by Charlie C
Very poor service at the Maysvill location the delivery was supposed to be the next day, but they sent it to another stores location and it took 2 weeks of us getting the wrong size, and we ended up going getting our stuff anyways I would never get Maysville Ky lowes to deliver anything
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June 2023 by Charlie “Edward” Great man
We bought a 3,500.00 Lawn mower, and a 400.00 dollar grill from Maysville Ky location that had 8 grills and 2 of the lawn mowers, they said they was going to put a sold sticker on it and deliver it the next day, this was a holiday weekend so I spent it waiting on the truck that never showed, so I called and they said they didn’t have our items in stock they sent the order to Mt. Sterling store, which they had them in stock, we called that store and they said Tuesday after the holidays so I waited all day no delivery on Tuesday then they said they would be there first thing in the morning we’ll at 4:30pm that evening they brought a gril that was less than 200.00 half as big as what we bought we went to Maysville we’re we first bought it with a truck and they said it had been transferred they couldn’t give us what we had bought off of them, we had to go to My. Sterling so we did and spoke to a manager Melissa Lawson and she gave us 70% off our gril plus some off the lawnmower, She was the only one at either Lowes that helped us she exchanged the grill with a big discount, and we bought the he other one for our daughters at about 1/2 off and they delivered the lawn mower the next day. I give the manager Melissa number 1 rating and Mt Sterling store is far better to go to the Maysville Lowes That’s the first grill we got
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June 2023 by Grill Man
It was well stocked and very clean. They had great customer service. Outside lawn and garden, was well stocked with flowers and dirt..
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May 2023 by Travis Taylor
Second time getting sand here and the customer service has been less than good. First time I paid in person and found out they couldn't find the bags of sand their system said was on the premise. Today I did an online order, was told by the lady at the lumber section my order was at the service desk. Service desk told me the order was at the lumber checkout. I'm currently waiting on someone to bring me the sand. So many employees, yet no one seems to be working. Never had any issues like this on Lexington.
