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October 2023 by Princess H
Horrible horrible horrible horrible customer service from the Newport branch, Amber, & the corporate office. If I could leave a negative review I would. Drove an hour away as brand new custumers and no one was in the office to get information!!! On the website it clearly states office hours of operation. Nobody was there!!?!! Amber told me that I should have called first?!? Both she and the corporate office tried to blame me!?! “Well, you should have the gate code in your email” okay… but where is my unit ??! You expect me as a new customer to drive around aimlessly ? Get your hours straight on the internet. I hope that customer service listens to the recorded line. PleaaAasseee listen to it! I told Amber that I was going to come there to get my refund. She said I threatened her, she has to wait on her manager to get back from vacation to give me a refund and here’s the kicker!!! She threatened to call the police and hung up!!! I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE IN THE WORLD!! I’m Going to leave a negative review anytime this company shows up online EVERY TIME!
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October 2023 by Becky Smith
Big shout out to store employee Hannah at the Newport location! I stopped in today after a negative experience at Key Storage and she totally turned my day around.Very informative, pleasant & positive attitude!!! When my time is up at Key, I’m headed straight back to Hannah!!!!
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August 2023 by nick fryer
Diana and the younger lady I spoke to the day before u rented the unit was so helpful and I really appreciate them. Long live the princess Diana. ?
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August 2023 by Eva Baldwin
I am moving and I feel like I have had to spend more time on the phone with this terrible company to get money back than I have spent packing.GOT A CALL FINALLY WHERE I WAS PROMISED MY REFUND AND TO HAVE MY ACCOUNT CLOSED. THEN A CALL SAYING THEY WERE STILL WORKING ON IT. THEN DAYS OF SILENCE AND I STILL ONLY HAVE NUMBERS THAT TAKE ME TO PHONE TREE HELL. IT SHOULD NOT BE THIS HARD TO GIVE ME MY MONEY BACK
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August 2023 by Madeline Smith
Edit: as I said in my initial post, I’m Eva Smith’s daughter. You know, the woman who y’all refuse to give her money back. Tried to get a storage locker in Newport KY. Was given an already occupied locker. Barely got hold of an actual person bc apparently your customer service sucks. Keeps getting invoices sent by y’all even tho she never even used one. And hasn’t gotten her money back no matter how many times she’s asked. That Eva Smith
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August 2023 by julie garvey
Amber is the most friendly and helpful customer service agent that I have experienced in any business in a long time! She’s definitely an asset to the company!
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August 2023 by Eva Smith
Got a unit. Got a call saying unit was occupied. Given invalid code. Too many issues to list. BUT I WANT MY REFUND and for them to stop sending me invoices on a unit I never even saw with my own eyes.GOT A CALL FINALLY WHERE I WAS PROMISED MY REFUND AND TO HAVE MY ACCOUNT CLOSED. THEN A CALL SAYING THEY WERE STILL WORKING ON IT. THEN DAYS OF SILENCE AND I STILL ONLY HAVE NUMBERS THAT TAKE ME TO PHONE TREE HELL. IT SHOULD NOT BE THIS HARD TO GIVE ME MY MONEY BACK
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May 2023 by Sarah Davita
At store space Newport KY I just have to say, I give you guys an 100 stars if I could they have the best customer service of any storage facility that I've ever had. Rick the best most sweetest, helpful, knowledgeable and just all around AMAZING! When he wasn't at the desk giving the best customer service ever, he was out in the unit area to ensure the place was well maintained and taken care of with love and care. Rick was more than happy to help me find the right size unit for me and our family. Rick was all about the customers he treated us more than just customers, he treated us like a memeber of the family. I would recommend to anyone if you need a storage unit, this is the place to go. Ask for Rick! He the absolute BEST! Thank you for all your help Rick and keep being you! The Brown Family
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April 2023 by Rick Kretzer
They was very professional. The on-site manager drove 40 minutes to make sure I received my unit on Sunday his day off to be sure I was able to move in. Low pricing as well. Thanks a million
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April 2023 by Josh Ginley
I was surprised how easy it was to transfer storage units!! Went very smooth and the downsized storage unit price was fair. If I ever move to Cinci, this would be the place I’d go for storage solutions.
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March 2023 by Donna McMullen
Hi my name is Donna McMullen and I just want to give this review so people will know the people that you be dealing with with this company. First of all the gentleman at the front Patrick Turner I commit him 101%. He was definitely business friendly and I hope you don't read this I love them cowboy boots but that's beside the point. My brother had passed away and his storage bin was at this facility I have never been so welcomed in my life I was really very much impressed with the welcoming and open arms in the sympathetic people that work there but I like to give kudos to Patrick so if and when you do need a storage bin I reckon men this company especially the one in Newport cuz that's the people that I dealt with and I think he deserves a raise My opinion only so God bless and everyone have a great day because I sure did have the good one today dealing with this
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March 2023 by Megan West
Worst experience. Do not go here. There was people sleeping in my unit, and the workers did nothing about it. I was told that I’d be getting a refund yet I was still charged and have not received anything yet. The workers don’t care about keeping your stuff safe and I would never put my belongings here.
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February 2023 by Billy McCaslin
Callie came out after hours to help us. Wonderful guy and very helpful. Great pricing for units!
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February 2023 by Tessa corinne
Can not be more grateful for Callie and the people at store space. I made a huge stupid mistake and he drove all the way out from florence and not only solved the issue, but also gave me a GREAT deal. If you are young and just trying to figure out how you are going to store everything you need, this is the place! Thank you Callie!!
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January 2023 by Tommy Denoma
First time here I was shocked on how clean and professional this facility is. They do a great job on maintaining and monitoring. Happy to have them in Newport.
