-
February 2024 by Andy
Very helpful and pleasant to deal with.
-
February 2024 by Jennifer
Thank you Chloe B. at the Newport Pavilion store for excellent customer service! She was not only attentive, friendly, and patient, she showed a great willingness to problem solve. ( couple swapping phones 13 Pro/Plus <=> 15 Plus)
-
February 2024 by Bret D-R
recently added 2 phones, store added auto upgrade fee and insurance fee without my knowledge. Also, false advertising on phone charges. Supposedly $10/month x 36 months for iPhone 14s, bill is double that. stay away
-
January 2024 by Paul Schwartz
Wonderful people at this location! Recommend this store to anyone looking for cell phones.
-
January 2024 by Beth Huntley
When I had an issue with my trade in, Faye went above and beyond to make sure everything was corrected.
-
January 2024 by Tom Felix
Fai, was very attentive and patient. She was knowable and transparent with her answers if she did not know the answer. She directed us to the main Apple Store after a phone and plan purchase fora Very Difficult problem. Note even the Best of the employees at Apple had a tough time with my problem. ( They Were able to get the ball rolling with Apple Corporate for me, though. ) Back to Fai, her overall attentiveness was excellent. I would recommend Fai for anyone to be helped by Fai for their phone or plan purchase!
-
December 2023 by Steven S
Went into store expecting to have to leave AT&T due to a billing issues. The customer service rep (Fai) provided exceptional service and worked with their online support to address all my concerns. I can’t thank her enough!!!
-
November 2023 by Chuck Friel
Wesley was amazing, took my situation of a phone that was disconnecting and connecting all day long and very frustrating, and turned it into a great experience and fixed the issue. Absolutely the most professional and customer centric ATT individual I have ever worked with ever. Thank you
-
November 2023 by April C
Fai helped us out and she was amazing. Fastest service I ever received from getting phone’s activated.
-
September 2023 by Lilu Ryan Johnson
Great store!! Best part is how friendly and helpful the staff are. Mike was such a nice guy and made sure everything was taken care of for us. Left the store very happy!
-
September 2023 by Judi Stoker
Had a great experience here being helped by Mike. He was friendly, professional, and took care of my phone needs. I'll definitely be making this my go-to store.
-
August 2023 by Kyle Elkins
Everytime I go to this store I regret it. One staff member for a store of customers. Simply needed to return an adapter that shorted out on its first use, and waited 40 mins to have the one employee process the return (took 2 mins). They refused to try to help me with my quick need while the other customers were making decisions on what they were needing. Absolutely no sense of urgency or time management.
-
August 2023 by Meray Shakhloul
Fairouz was very knowledgeable and helped us switching to AT&T! She made the process so smooth and was very cooperative and patient with our questions!I would definitely recommend this branch for any questions or wanted services.
-
July 2023 by Ashley Lilly
Recently made the switch over to AT&T and I couldn't believe how easy and smooth it was. Janey was the associate who was able to take care of everything for us in less than 30 mins! I'm very happy with my phone, screen protector & plan :)Thank you!
-
July 2023 by Teslim Balogun
Sooo I went into the store to get my cousin a new line for his phone and Jake helped me out. He was funny and very entertaining throughout the whole process. He created an environment that made us comfortable, while answering all our questions.Soo, thank you. And this is why I’ve been with AT&T for 10 years.
