-
November 2023 by Kels D
Everyone was nice but they wanted to charge me almost $560 to replace a hose when my car broke down. It costs less money to rent a dolly and tow it 150 miles myself and have my town mechanic fix the issue. I saved almost $300.
-
October 2023 by BH
BEST CUSTOMER SERVICE EVER!!!. Definitely go here!!!! Absolutely amazing. No, PHENOMENAL !!!!! I couldn't thank these guys more. Scott, the manager, and his crew really took care of me. They had to fix everything attached to one of my tires(stupid semis swerving out of their lane.)These guys went over and beyond for me. After my repairs I still had to get a new rim and tire. Figured why not just get a rIm at the junkyard. I took my car to Michel Tires Plus, in Fort Thomas Kentucky. I have used them before so I figured I'd be safe. Something felt wrong after the out it on, so I took it back here to AAA. Scott informed me that the rim that I brought them was not for my car. That it was extremely dangerous that I was even driving on it. He wouldn't even let me leave with it on. So Michel Tires Plus let me leave their lot knowing something could happen to me. I am so thankful for going to AAA. If it wasn't for them I could have kept driving on that rim and it have fallen off leading to another accident. Scott even went the extra mile. I finally got a new rim and he generously put the tire on the rim and attached it to my car. Also did another once over of the other tires. Thank you so much you guys. It feels really good to be safe again. Again, if you help with your car GO HERE! YOU WON'T BE DISAPPOINTED!
-
June 2023 by Jeff Alexander
These guys were great. Honored the road hazard and got me in and done! Super friendly and helpful. Apparently not all Bob Sumerel's have to honor warranties. Rest assured the crew in Newport will get you back on the road with no hassle! Thank you guys sooooo much!
-
June 2023 by Liz Hansell
This place has been nothing but amazing and fair. The service is great, they get you in and out quickly and have excellent communication. As a woman, finding trustworthy auto shops is difficult, and this one is 10/10 amazing. The staff is friendly, polite, honest, and fair. I will be recommending them to my friends.
-
June 2023 by Mike Ham
Great team there Doug went above and beyond with service .. Second time I’ve been there in years definitely will visit again for my vehicles needs
-
April 2023 by Elizabeth Graham
Called AAA to repair a blow out on a new tire that was recently purchased at Bob Sumeral in Newport. AAA service was excellent.The car was dropped off on Tuesday. Sean behind the counter did not give good customer service and told us he couldn’t get in to his computer at that time to give us a quote. My husband called before closing and Sean said he could get the tire in a day. We didn’t hear from him on Wednesday. My husband called on Thursday and Sean said the tire would arrive Friday. We called on Saturday and Sean said it would be Monday orTuesday. This whole time we never received an apology or explanation. We picked up the car on Saturday to take it to a more competent place. My daughter drove the car to the new place and realized that Bob Sumeral still had her tire and rim. We go back to pick up the rim and the gentleman with dark hair and beard said “here” to my 90 lb. Daughter and expected her to carry the tire and rim out to the car and lift it into the back. Terrible customer service. I am a 62 year old woman who just had cancer and both breasts removed….I had to go lift it into the car. My husband used to sell insurance at AAA/Bob Sumeral in Newport, but obviously they are lacking in good customer service skills today. We will no longer do business there!!!!!
-
March 2023 by petr taras
Lady working there was really helpful and quick. Got my international driver permit in 5 minutes and information about passports
-
February 2023 by BILLs BackerMafia
Excellent modest repair prices great membership 53rd year
-
February 2023 by David Bates
This outfit tried to rip me off big time. Telling me they couldn't release my car unless I got some sort of expensive tire replacement service. Totally unethical. Don't go here.
-
January 2023 by Steve P.
I have been a member for about a year now. I bought a new battery from them less than a year ago. 10 days ago I needed my battery started. The AAA tech reversed the battery cables and damaged my electrical system. I had to have the car towed and now have a battery that needs replaced and all the fuses in my car replaced as well. Turns out the battery they installed was from 2018 and now the service center says it is no longer under warranty. So AAA finally calls me 11 days later to say the whole burden of proof of damage is up to me. Even though it was their technician. I have to pay up front for all repair work and see if AAA will approve the reimburse. They have nasty people working their phones. The worst customer I have ever experienced. I would never recommend anyone using them
-
January 2023 by Rick Paden
Went here for oil change. The service rep was very friendly and very quick getting my car in. The mechanic was very good and got my vehicle done quickly. Recommend the AAA
-
November 2022 by ben goines
Got a oil change got me in alot faster thany where i normally go Thanks
-
October 2022 by Gary Hopkins
I purchased an auto policy through your insurance rep Brandon Back (via AAA/Safeco) 2 years ago. Recently I was contacted by the company informing me my rates were going up. I first contacted Brandon via email to inquire on what I could do to get my rate back down. After a few days, I called and left a voice message. several days later he got back to me (over a week total) and said we needed to wait to get closer to the auto renew date on my policy before we could do anything.Once that happened I reached out again via email. No response. I called and left a voicemail a week later - no response. I called several days later again and still no response.I then called the safeco 800 number and got to someone who was able to answer a few simple questions for me - took all of 5 minutes.Long story short I shopped for another insurance vendor and saved myself almost $200 on the same exact policy through Mr Brandon/AAA/safeco. To be honest, had Brandon gotten back to me with any response at all, I probably would have renewed even at the higher rate just out of convenience - however because Brandon chose not to respond to my simple inquiry, I decided to spend my $$ with another company. Bad customer service has its consequences. Hopefully this feedback will not go unnoticed.
-
October 2022 by Gary H.
I purchased an auto policy through your insurance rep Brandon Back (via AAA/Safeco) 2 years ago. Recently I was contacted by the company informing me my rates were going up. I first contacted Brandon via email to inquire on what I could do to get my rate back down. After a few days, I called and left a voice message. several days later he got back to me (over a week total) and said we needed to wait to get closer to the auto renew date on my policy before we could do anything. Once that happened I reached out again via email. No response. I called and left a voicemail a week later - no response. I called several days later again and still no response. I then called the safeco 800 number and got to someone who was able to answer a few simple questions for me - took all of 5 minutes. Long story short I shopped for another insurance vendor and saved myself almost $200 on the same exact policy through Mr Brandon/AAA/safeco. To be honest, had Brandon gotten back to me with any response at all, I probably would have renewed even at the higher rate just out of convenience - however because Brandon chose not to respond to my simple inquiry, I decided to spend my $$ with another company. Bad customer service has its consequences. Hopefully this feedback will not go unnoticed.
-
July 2022 by Kim Kern
They changed out a spare to replace a tire. When I opened my trunk the spare was not replaced to where it should be but thrown on top of my belongings. Also never checked all tire pressure with my oil change because it’s 6 PSI lower than the others. Zero F’s given with this places workers and no cross check. You should be ashamed.