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February 2024 by Jessica
Understaffed. Always a huge line no matter what time of day you go. None of the pharmacy techs have any idea what they’re doing. Overall very slow and poor service.
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January 2024 by Cassidy Deely
Prescriptions are NEVER ready even when I’ve called and checked before I leave my house or the hospital or doctors office. They lie and tell me it’s ready and then they tell me it’s a one hour wait when I arrive for pick up. So frustrating I’m never returning unless my insurance company makes me!
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November 2023 by Bobby Lovell
Has been terrible since I have changed to this pharmacy. Short on meds then best of all closed at 1 on Fridays. Because of staffing issues i feel more than likely management issues. Thanks CVS i didn't need the very important meds that i was picking up....
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October 2023 by Josh Horn
I know this isn't the fault of the individuals working here, but they are chronically understaffed. They closed the pharmacy without notice and cancelled all vaccinations WITHOUT NOTIFYING PATIENTS. Just terrible customer service. Off to Walgreens for me.
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September 2023 by Cheryl Swain
I am not blaming the pharmacists. However this location is understaffed. I had a very in depth surgery, nearly 20 hours. I was discharged several days later. The discharged prescriptions were called to my pharmacy in another state. Therefore the local pharmacy could not fill them. Both myself and my doctors called both CVS non stop and they were finally resolved except for one, of course the most Important at one related to my surgery. I have sat on hold time after time trying to get to the pharmacist. One call from that person to the other location and problem solved. They simply are not answering their phone because they have no staff. A pharmacy that I cannot speak to the pharmacists when I have 9 prescriptions active is an enormous issue. I feel the liability is significant as well I cannot even ask to pay out of pocket because I cannot get a human. This is no drive thru but CVS is who my insurance indicates I should use. Never had an issue like this at Walgreens. Tomorrow will be the 4th discharge day and it still is not resolved
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September 2023 by KRISTINE Black
The absolute worst. They won't answer the phone and they have important medication. Not ok.
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September 2023 by Lauren Dumaine
Horrible service. Tried to call but was put on hold for over 15 minutes so I went in the store where I waited another 15 minutes to be told my medication wouldn't be ready for a least another 2 hours. I've been waiting 5 days on my medication at this point and the lady just shrugged her shoulders. I'd rather do mail order than deal with them again.
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July 2023 by Karen Keagle
Best pharmacy I have been too. Always friendly and helpful
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July 2023 by Gowan Brock
Sometimes I have to come back later for my insulin which is stressful since there may be a day that the shipment is on its way, but I'm out of insulin.
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May 2023 by Cross Roads Logisticsllc
Everyone is very helpful and freindly
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May 2023 by Don’t like me Harris
Just pick up prescription and went shopping
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February 2023 by Anela
I used to work at the CVS pharmacy in Florence KY before they closed that location down permanently. I spent 12 years building my career there; from baby tech to eventual lead pharmacy tech. We always had an amazing team who cared about our patients and about their time. We didn’t make people wait 20-30 minutes before answering the phone or make them wait absurd amounts of time as a waiter in the store. We took pride in how well we treated our customers. You can’t please everyone, but even those who were displeased eventually came back to us because they realized with all of our flaws we did better than most local pharmacies, not just fellow CVS locations, and they started to appreciate our diligence. It’s not easy working in retail pharmacy. It might look or seem like it’s easy to people who have never spent time behind the scenes, but it’s not easy. Not at all. This particular location does go above and beyond. They answer their phones. They give you accurate wait times, even when they’re super busy and can’t guarantee 15 minutes, they’re at least honest and they’re accurate. I appreciate their honesty and their diligence to take care of their patients. My 1 year old had an ear infection and was prescribed the smelliest most awful tasting antibiotic suspension for it, and when I asked for it to be flavored the pharmacist on duty took her time to add both sweat and sour flavors that would best mask the foul odor of the suspension. It was worth the wait. The suspension went from smelling like a p*** filled dumpster to smelling relatively decent. Which is not an easy task with this particular antibiotic suspension. This is my new favorite local pharmacy. They’re so kind, so respectful, and so helpful and friendly. Thank you guys for taking the time that I personally know that you don’t have to make my daughter’s medication taste good enough for her to muster down. You’re awesome. Again, thank you.
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January 2023 by Bryanna Poulin
Fantastic pharmacy! I use both this location and also Kroger and there is a huge difference in service between brands. CVS has my RX filled and ready within an hour of my doctor calling it in. The staff and pharmacists are always friendly and professional. The one aspect I like most is CVS doesn't create additional hassles to the long list of red tape customers have to go through to fill certain medications. Every other pharmacy I use seem understaffed and long wait times, yet CVS never seems to have these issues....I realize now CVS committment to customer service is why other brands have gone under..I use this location despite it being farther from my home and out of my way solely because the customer service can't be beat. Every single associoate I have dealt with along with pharmacists are always professional and friendly.
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January 2023 by sue clayton
Very rude. Prescription keep changing quantity. Blame doctor for mix up. Waiting on service and Eli was having a personal conversation and made me wait till she finished.
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December 2022 by Scott Masterson
I love my cvs,everyone that works in the pharmacy is so nice and helpful