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March 2024 by Sandra T.
I have been a customer of Enterprise in Newport for over 7 years. The staff at the facility is fantastic. They always go the extra mile to make sure that I am in the car that I have selected. They are professional, prompt, and extremely courteous. In particular, Dillon, the Branch Manager, has gone above and beyond on many occasions to ensure that if there are any issues with the car, schedule, etc., the matter is immediately rectified and meets my expectations. I highly recommend this fine group of associates.
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February 2024 by Beach Teacher
The 1 employee is great BUT you need more people working
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February 2024 by Daniel Parsley
Had a bait and switch in September — reserved a car online and then it wasn’t available for some reason. Rather than making the replacement car the same price, store associate charged me extra. Would not return.
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January 2024 by cecily miller
I Love these guys they treated me great and they did the post they could to help me keep the rental way after the insurance had stopped paying and i had to pay out of pocket. Till after wks they could not push the discount any longer. And i understood and i had to take the rental back. But i do appreciate everything they have done to help me thank you so much...
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January 2024 by JA H
Dillon and Adam are great. Corporate needs to send these guys better cars.
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January 2024 by Karl Rose
Great staff, great service, great cars!
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January 2024 by Bridget Otto
Very friendly, accommodating and professional! High recommends?
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December 2023 by The Mods
We have used this enterprise on Monmouth st. In Newport,KY MANY times. These guys always go above and beyond for us. They bend over backwards to help if we need anything. Thanks guys for all your help!
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October 2023 by Daniel Garcia
The assistant was barely understandable. If you're going to help customers in the phone, you need to be able to speak clearly. After some time, turns out you don't rent to someone unless they have a license from your state? What about out of town visitors and such? How can you expect to limit yourselves only to locals? Thanks for nothing!
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October 2023 by Jeff Bruce
Try being on time. Leaving your customers stranded at the repair shop is unacceptable. You knew you had a scheduled appointment. Terrible business. Not even a call.
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September 2023 by Adam Graves
Adam (Manager) provided great service. Very professional, customer focused, approachable and welcoming. Any company could use managers like Adam with his skills, talent, and passion.
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September 2023 by Timothy Neely
Great customer service and support when I needed to rent a car. Ezekiel went out of his way to ensure my complete satisfaction. I have always had great service from Enterprise and that’s why I keep coming back. Thank you!
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September 2023 by Sharon B
Always great customer service and helping make sure everything goes smoothly with the rental process!
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August 2023 by Jon
We initially got a car that we didn’t order because there was a temporary shortage of intermediates. Although a much larger vehicle it unfortunately smelt badly of cigarette smoke. We returned the car the next day and the staff (Adam and Aden) couldn’t have been more helpful in exchanging the vehicle for a really smoke and odour free top of the range car. They completely recovered the situation and I cannot sing their praises more highly. We would also like to thank Jack who gave us his card the day before and also helped facilitate the exchange. Excellent service. Thanks to all.
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July 2023 by avinash reddy
Never Ever take a rental car from this branch, they will file a false claim of all the damages and scratches that existed before and loot the money. However if you cant avoid renting from here, dont forget to take a detailed high resolution video of the car inch by inch before renting. #Stay safe #Avoid getting Cheated
