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February 2024 by J T
Slowest bank ever.. so many bodies wandering around doing I don't know what...definitely not waiting on all the people standing in line. Should have hired more tellers instead of paying for a remodel.
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April 2023 by Joshua Neace
Good bank.
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February 2023 by Dani W
I was a former 5/3 employee and kept my account there for nostalgia reasons. Unfortunately the service at this branch is subpar, so much so that I thought about taking my business elsewhere. They called me up to offer personal finance advisory services, but there are only that many cold shoulders I could take in person. Teach your employees not to judge people by their looks and treat everyone the same with courtesy!Fortunately there is the Ft Thomas branch where people are actually nice and willing to help. I would rather drive another three miles for better and kinder service.
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February 2023 by Virginia Boemker
Your "new updated app" is trash. I'm unable to set up payments, have been unable to view accounts. Time to move my banking account to Heritage Bank.
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November 2022 by James Funk
Fifth third closes Bellevue branch then you go to the Newport branch and there’s one teller. All the while listening to a conversation a manager is having on a phone call that should be private. Not a fan.
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August 2022 by RUDY ROD
Never had a problem with them in over 20 years
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May 2022 by Trohs Hsoj
Great service, took my card and gave me my cash without any issues.
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February 2022 by Jacqueline Morey
They were super polite and I was able to get enough quarters to do more than one load of laundry. Other banks are either not giving out quarters or limit to one roll. My son loved that he was able to get a lollipop. Overall great experiences with this bank.
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October 2021 by Reed Coen
New ATM much easier and better than old one
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August 2021 by Scott Sizemore
Customer service obviously has scripted answers on the unreliability of their atm machines ..Never a straight answer .. Terrible atm machines..if you don't service them ,and they're not yours ,then why is your name on them? This is nor 166/3rd better...
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November 2020 by Erin Lindsey
Worst bank I have ever been to. The manager Anna is incompente. Do not go here. Find another bank. Not just another branch another bank chase Fifth Third is terrible.
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November 2020 by Ryan Gilbert
If I could give this place negative stars I would. Can’t wait to leave this bank and never hold my money with them again. Do not open an account with them. You will one day get a letter in the mail for no reason whatsoever saying that the risk is to high for this bank to hold your money. Because you deposit cash in your bank account. Wild. The worst financial institution and the worst branch run thanks to Anna.
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November 2020 by Dez michaels
This is the worst bank ever. Anna has no idea how to do her job or help her customers. If you have an account with this bank you should close it and move to Chase since they actually know how to operate a business.
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November 2020 by Scott Orlando
Can’t wait to have a bank account with Chase Bank. Fifth Third is disgraceful and has no idea how to run a financial institution.
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January 2020 by Heather Robinson
I call this branch all the time and no one ever answers the phone.