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March 2024 by Ginny Y.
Ihad a flat tire on a Saturday afternoon.i pulled into the firestone in newport.they were able to replace my tires within the hour on a busy day for them.a couple weeks later I realized my tires were not balanced.I called the store and was told to come in whenever it was convenient for me!I returned yesterday and all my tires were rebalanced at no charge! Being a senior on limited income,I was so happy.the staff at this store location are the best,even working together on cars and helping each other out! To top it off they were very kind to me assuring me they would fix my tires and everything would be ok! I will be returning to this firestone for any car needs I have!
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February 2024 by Nana Ng
Employees were very informative and friendly. They also discussed with me the best pricing option for me. I felt like they were sincere and very helpful.
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February 2024 by Nicholas Bonner
I just recommended Firestone and this location to a friend today! I think Chris(?) at the front desk is excellent- Very friendly, professional, knowledgeable, and helpful. I have been coming to this location for over 20 years and will continue to. Can't say enough great things about this location in particular.
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February 2024 by Alicia M
They got my tire situation sorted out and even got me a coupon
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February 2024 by D R
GO ELSEWHERE!!!Store/shift manager and front desk service writer were both very condescending and tried to tell me that I needed additional work done that was definitely not needed, quoted me an extremely high price for repairs and parts that was beyond anything reasonable.Update: Because I’ve been going to this location for over 20 years and this being my first bad experience and noticed that the current staff doesn’t do what they have always done I figured that I ought to check over my truck. All 4 tires were at different pressures (38,44,30,36), no mention of my remaining tread depth on each which they normally do, and no mention of this torn cv axle boot. If Mark, Cy, or Jeff were still running this location I feel certain that this would not be an issue.
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January 2024 by Thomas Yingling
Car said low air pressure, they topped them off for free! Friendly people.
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December 2023 by Brian Walkr
The work and the team were amazing with getting this completed and not being overbearing with trying to oversell. The people make this store awesome
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November 2023 by Jack Gray
The service at this Firestone is top notch. Another late call by me handled by them!
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November 2023 by Blake Goodrich
The guys at Firestone in Newport are awesome. Super knowledgeable about their craft, friendly and were crazy quick to get my new wheels and tires installed. Highly recommend and will be back to get my summer setup put on.
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November 2023 by Cass Cass
Went to Firestone a couple days ago , about changing my spark plugs , they said they need to run a test before I get anything done to my car, I asked what the outcome price would be, they said 1000$ and they might not charge me for a diagnostic, test , I went somewhere else and I’m only getting charged 70$ , Firestone, just saved tones of money!!!
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November 2023 by ISMAIL HADI
Only one person was working today but he was beyond professional. He did a hell of a job!
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October 2023 by Robert Smith
My check engine light came on when I was out of town. So I stopped at this Firestone they were not able to fix the issue but told me it'll be a dealer repair. Service and diagnosis were fast.
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July 2023 by Jason Roggen
Make sure the service writer shows you a receipt before you pay - I had two tires put on and their service writer tried to charge me for new tpms sensors and installation on a car without tpms. When I asked for the bill before I paid they outright refused and I had to ask if they did x if they did y etc…
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July 2023 by Brandon R
I have been to two Firestones and they were like night and day. This store treated me with respect, explained the maintenance, and preformed competently even though they were quite busy and I had made the appointment that morning. Definitely would go here for future auto services. Oil change, full inspection, and TPMS replacement.
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June 2023 by Iris P.
As of 06/28/2023, I am no longer a customer of Firestone. This Firestone in Newport, Kentucky are VERY dishonest and they lie. I went in for an oil change, they said that I had a leak, they put something in my engine, I got in my car and my entire car reeked with gasoline! The guy sprayed off my engine, I asked them when will I know where the leak is coming from? Chris said to bring my car back in 2 weeks, and they would be able to tell me. After I took my car back for the gas smell for the 3rd time, the guy had an attitude with me. Since Jeff isn't there, this place has gone down hill. A few weeks before this, my daughter took her car in for a simple oil change. It never happened, my daughter's car sat on their lot for over 4 hours and the oil was never changed, that day. I was VERY upset with how my daughter was disrespected and treated. I talked with the guy and I told them that I wanted them to make this right and they I would give them another chance. So he agreed to give my daughter the oil change for another day, and told him that I wanted it done for free, he agreed. And then they treated me the way they did to me on 06/10/2023......I won't be back.
