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February 2024 by Christina McKinley
Yes today is memorial day I am at Kroger in Newport in Pavilion As you can see it’s a ghost town it’s a deli long line absolutely ridiculous for being a holiday have been standing in line now for 20 minutes just to get some deli meat ..Not a happy customer
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February 2024 by Leah sloan
Shop here quite frequently, as it’s the closest Kroger to where we live. But the last 2 visits have been a disappointment. My husband stopped to get flowers for Valentines Day, as many people do… he said the flower department was packed with customers. He picked some where everyone else was shopping for flowers (I am going to guess we weren’t the only customers disappointed) he brought them home and after opening them up at home to put in a vase we found they were rotting and had literal mold on them. Had to throw over half of them away! From the red wrapping around them they looked like good pretty flowers but once we opened them up inside was foul. Highly disappointed.
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February 2024 by Charles Sherman
Has gotten better.?
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February 2024 by Cora Seitz
This kroger's security racially profiles its loyal customers.
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February 2024 by Sheltowee
By far the worst Kroger around, don't know why the hog head that runs the front desk can't keep it open according to the hours listed but hey numbers are hard!! Three out of the last five days they have been closed multiple hours early. I won't be wasting my time at this location again.
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February 2024 by Brian D.
This is re the Kroger in Newport plaza. I just wanted the sale price for Tide. I scanned the coupon, but my phone told me I had to sign in to my account. My account is so old, I wasn't able to do that, b/c my old email doesn't exist, and the two people I spoke to wouldn't bypass the coupon and give me the $4 off, and didn't care a bit that I was walking out unsatisfied and without the main thing that I went in to get. I told the lady at the u-scan "well, I guess I can't buy Tide HERE".... she smiled and said "ok!". the guy at the service desk was about the same, except he took my phone and tried to look for the app on it, and he didn't give it back to me, so I had to drive back there to get it. the A.I. on the phone was even rude, I swear! The lady at the service desk when I picked up my phone had a chance to keep me as a customer by giving me the coupon for Tide, (I hinted), but it didn't even cross her mind. I've been going to that Kroger every week practically since it's been open, but I'm done....I'll go to Bellehovue or Ft Mitchell.
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February 2024 by kathy cole
Love this store and the people that work there, very friendly
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February 2024 by Craig Warner
Such a beautiful store. Always so well stocked and clean.
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February 2024 by Christina Coghill
Quiet in the morning and early afternoon makes my shopping time pleasant and not rushed to get out quickly.I'm excited over the new food products they get in, especially with the International food in aisle 10.
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January 2024 by Jose' Nicholas Misch
Had everything I was looking for and the Kroger workers where very helpful when I need helpThanks Kroger's ?
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January 2024 by ᴊᴇꜱꜱɪᴄᴀ ᴄᴏʟʟɪɴꜱ
Would be 5 stars but the pharmacy is horrible !!! Literally would take hours to get my meds filled & multiple times they have been out of stock & no one told me until after they were called in so I had to switch pharmacies….
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December 2023 by Barb Biltz
We bought fried chicken for dinner.My husband asked for 4 chicken wings and 4 thighs.Instead we received 5 wings 4 breasts..and the coating was orange with a Spanish seasoning. Terrible flavor.What's chance of getting GOOD fried chicken??1 star rating..it was hot.
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December 2023 by Cheryl Koger
I had one of the assistant managers call this location to get a price check on the chicken. The lady on the other end laughed and said" I'm no longer doing chicken for the day" and hung up the phone on him. Tried calling back 2 different times and each time after asking to speak to a manager was put on hold for 10 and 15 minutes. I know customer service is very important for any place of business. I do believe they should retain the staff.
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December 2023 by Sean Simpson
If I could give them no stars for their customer service on the phone. I called to get a price on chicken the lady laughed and said she’s not doing chicken any longer for the day and hung up on me. Tried to call back two different times and was put on hold for 10 and 15 minutes after asking to speak to a manager.I will not be returning to this location agai.
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December 2023 by KP G
Excellent selection, clean, well-organized. Parking is easy. Has many “extras” - A bank, Starbucks, clothing and local sports fan items.Restrooms are clean (near the bank). Great flower selection and friendly staff at the flower counter.