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November 2023 by Nick Joslyn
Salesman was GREAT at showing us different beds.Worked within our budget. Black Friday sale was helpful. Jon was very knowledgeable about the beds
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November 2023 by John Hill
We had a great experience at Mattress Firm. We had done a lot of research on adjustable beds before walking into the store. Jon was friendly and asked the all the right questions and listened to our needs and wants. He showed us and explained all the different beds we asked about. I have to say both my husband and I were very happy walking out of the store with the choice we made and that there was no pressure from Jon.
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November 2023 by Pablo Vagnor
A great mattress is 1 of the best investments you will ever make in your life.... Wake up for years stiff, sore, cheeky bones. Hard to get a good position when you & the +1 need it. Firm. A good mattress is everything! Expect to pay a little extra. But you are paying for your health & life & future. A good night's sleep is everything n
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October 2023 by Marian Sphire
Jon was great! He was knowledgeable about the types of mattresses that would fit our sleep patterns. He was not pushy at all. Very personable and let us come to our own conclusion on what we felt was best for us. We will go back to Mattress Firm again if the need arises.
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October 2023 by Le Ann King
We were greeted and treated wonderfully. Jon the manager was very knowledgeable and helped us to decide on a mattress that would serve our needs. We were desperate for a mattress asap due to the one we purchased from another company was not what we ordered..We received it the very next day! So far so good. Hopefully this one is the one! This store provided awesome customer service.
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October 2023 by Karen Dickerson
The manager,Jon took care of me. He was obviously very educated on matresses. He was very helpful and personable. I think I payed in every mattress, so it was a hard decision. Jon helped me decide what he thought would be a good choice. Thanks I'd give him a 10/10
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September 2023 by Brooke Marie Cordray
Jon is the most incredible person we could’ve asked to walk us through this process. He was passionate and very knowledgeable. Great prices on quality beds too! Thanks Jon! ?
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September 2023 by Barb Seibert
Great service from the Newport Mattress Firm store! Our salesman, Joe, was very knowledgeable, friendly.and not pushy. Delivery was scheduled quickly. We received notification with a 2-hour window and they were within that time frame. Delivery guys were friendly and handled our items with care getting them in to the house. Hopefully the product is as good as the service we received so far.
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September 2023 by Sean Gibson
Joe was very helpful and caring about our needs. He led us to the right choice and best deal. We came in just browsing with a $500 budget, and we came out purchasing an amazing mattress and adjustable base for $1900 with great financing.
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August 2023 by Bill Connelly
John at the Newport KY store was fantastic. He is very knowledgeable and develops a great rapport with his customers. We are very pleased with our decision to buy a Mattress Firm product. We can't wait for delivery!
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August 2023 by Micah Holbrook
John did a great job of helping me find what I needed. He did a fantastic job of helping me find what worked for me both with my sleeping habits and budget, as well as offering good maintenence/care advise to get the most out of my purchase.
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August 2023 by Julie Miller
My experience was very good salesman was very knowledgeable and helpful in helping me and my son pick out a new mattress very friendly fast service
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June 2023 by Lacy Powers
Nice selection of pillows! Landed on a medium loft pillow. I’m a side and back sleeper. Can’t wait to try the cooling feature tonight.
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June 2023 by Matthew Derickson
Jon was very helpful and worked with us on our budget. Helped us understand all the mattresses and options. Highly recommended!
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June 2023 by Craig Gossman
Jon (store manager) was extremely helpful showing us all mattress options, features, price points, and comparative information. All of this in a non-rushed / no pressure manner.