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December 2023 by Noah D.
Antonio and Anthony were super helpful and welcoming. A very stressful day was made so much easier with their help. I'm super happy with the price that I paid for a quality product. Highly recommend.
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November 2023 by Amanda Hardewig
Luke Nolan did an amazing job helping me understand what my car needed, tire pricing options, and was a calming presence amidst all of my car troubles. I appreciate the time he took to help me & I am very happy with how well they took care of me & my car. Thanks TireDiscounters!
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November 2023 by Ryan Sieve
Ari and Anthony provided excellent service. I spoke with them on the phone prior to my appointment and they were able to set everything up with the exact tires I wanted. There was a mixup prior to my arrival to where the tires I was supposed to get were accidentally sold, but they recommended an even better tire than I had originally picked out and even matched the lower price of my previous choice. I would recommend this shop to anyone needing new tires!
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October 2023 by Alana Jenkins
I was driving from an errand for my dad & out of nowhere, a random bolt on the road in Covington got in one of my tires. Knowing that I bought these tires from tire discounters 3.5 years ago, I decided to get it fixed at the closest location to me, which was this one. Antonio was helpful, personable & made sure I was taken care of. Unfortunately, his estimate on when it would be done was off (1.5-2 hours turned into 3), but the place was slammed not long after I arrived, so I anticipated it would be a long wait. You could tell every employee was doing what they could to help every customer & they were focused on getting all of the work done & took it in stride. I appreciated that.Because I bought all 4 tires at once from tire discounters last time, the repair was free. He had trouble finding me in their system at first, even with my name & number, but pulling my license plate did the trick. I'm grateful he tried that approach because I would have had to pay otherwise.I didn't expect my day to be this chaotic, but I'm glad I bought these tires from them years ago so I could have a painless experience today. My car is back to normal & I'll happily recommend this location to friends if they need it.
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October 2023 by Zack Payne
5 stars is not enough. 10/5 especially for the service rep Anthony. He took care of my vehicle when it had a flat tire. TD, please give him recognition for his outstanding service and overall care of his job and customers. Keep him working here. It's great people like him that keep customers coming back and not choose any other competitor. Thanks for everything Anthony and tire discounters.
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October 2023 by Dom James
Two months ago, I spent over $2K at Tire Discounter for new tires and I ended up with bad wheel bearings so they replaced everything for me. No issues with the service, and I choose to go to them for all this work because they’re so close to my house. I figured anytime I need an oil change/tire rotation it’ll be within minutes to me.I went online to schedule an appointment for an oil change, to have my tires rotated, and because I’m pretty sure one of my tires isn’t balanced any longer. I get a notice back that I can come in and if I come in before 10, they’ll try to get it in before the end of the day. I indicated on the form I’d be waiting for my car and not dropping off. Seemed a bit weird so I called.I was told that they will not take appointments for this kind of work because they’re too busy and I can just come in and wait and they aren’t sure when they’ll actually get to me.I bet if I was dropping another $2K then they’d happily see me. To advertise a lifetime service with tire replacement and then refuse to make an appointment for that service is poor customer service.So I called another TD, 20 minutes away, who happily made me an appointment for exactly what I needed. While I appreciate that y’all aren’t making any money on a tire rotation, it’s services that you advertise and sell as an advantage to coming to TD. Suggesting a customer sits in the shop all day and you’ll TRY to get to it, and ADMIT that you simply will not schedule an appointment because you’re “too busy for that” is terrible. You’re not busier than this other TD and they had no issue scheduling me.
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October 2023 by Patrick Berus
Came in the afternoon and Anthony was very helpful. Helped us get new tires installed for a great price, even on a time crunch. We were in and out the same day. The technicians did a tremendous job, I could feel the difference with the new set.
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October 2023 by James Vining
Anthony and Luke are the tire doctors! They both work with a high level of professionalism and above all, they’re honest as the day is good. They accept walk ins and complete the job in a timely manner. Will continue to recommend tire discounters and these two gentlemen to all those seeking tire repair and replacement.
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October 2023 by Andrew Stallings
Anthony was great and helped me get a new tire on my car when I had a nail cause an irreparable leak. He listened to my concerns and acted quickly to get the job done in a couple hours despite a seemingly busy shop. Visited on recommendation from coworkers, and I would visit again for any immediate needs.
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September 2023 by faye lewis
I realize no one is going to read this entire review. Except maybe the owner or manager.The only place I go when I have car trouble is Tire Discounters. It's convenient. Simple as that. I know nothing about cars and less about haggling. I don't haggle. If that's the price, that's what it is. The employees have no control over what the price is. Okay.I walked in to the Newport store and said to Luke that I was parked right outside and my car wouldn't start. He offered to help me with a jump.After navigating my car's despicable problems (hatchback wouldn't open - where the battery was), Luke was able to get to the battery and jump it. I thanked him profusely and asked what I owed him. He said no charge. If I had had money at the time I would have tipped him but I didn't.. I went to Kroger while my car kept running and let the battery charge as Luke suggested.After about a half hour I decided that the best thing to do was to determine the condition of the battery immediately regardless of my plans for the day. I drove to Tire Discounters in Newport and went in. I told Luke that I figured I should determine the state of my battery. I also said, "What does a new battery cost?" This was NOT the crux of the conversation. I just wanted to know what was wrong with my battery. He told me that a new battery for a Prius would be between $300-400. I was shocked and stated that I bought a battery 4 years ago for $60. Luke immediately took offense and suggested I find a time machine to go back and buy a cheap battery, then he suggested that I go to Auto Zone and buy a battery and put it in myself. I apologized FIVE times about my response to finding out a replacement for my battery would be $300-400 and asked if Luke and I were okay. It wasn't until he THREW the work order at me to sign that I asked to speak to someone else. Luke told me that I could talk to whomever I wanted. For the record, I NEVER raised my voice or used profanity with Luke.JAMES, who had helped me before, spoke with me. While I explained to James what my problem was, Luke positioned himself nearby, adding "Yeah I said that" and "I said that too". Luke also mentioned that my car was "disgusting", which I'm pretty sure is beside the point. But lets say that for the sake of argument, my car was a mess and that, furthermore, I don't have a lot of money. Good looking out, Luke.Thanks Tire Discounters. Out of respect for James I will give Tire Discounters the benefit of the doubt and make an appointment to check my battery. I DON'T NEED TO BECAUSE I LIVE A BLOCK AWAY FROM. WHITEYS GARAGE, WHICH IS HIGHLY RATED. But I gave James my word that I would give Tire Discounters another chance, and I'm true to my word.
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September 2023 by Victoria Lekson
I had a very odd and off-putting experience here. I called and spoke with salesperson Antonio who said they could get me in same day for tire rotation + brake inspection. I explained that sometimes my car shudders when I brake hence why I wanted it inspected. Antonio said that if I needed my rotors and brakes replaced it could be done within an hour and at the same time as my appointment.I arrived for my 1PM appointment, was told by Antonio that “They’re actually ahead of schedule,” however my car wasn’t taken in until 2PM. I understand that delays happen but I found it odd that he told me they were ahead of schedule only for my vehicle to be taken in an hour behind the scheduled appointment. At 3PM (an hour after my car was taken into the service bay), I saw my car sitting in a parking spot. No phone call to tell me it was ready to discuss service needed etc.…. so I went into the office. Antonio proceeded to tell me the brake pads were fine. When I asked about the rotors, he said that the technicians didn’t look at them because I didn’t say there was an issue. I reminded him of our phone call at which point he denied me explaining the shuddering I felt when braking. I explained this is the reason why I wanted them looked at. He continued to deny that stating that I had said everything was fine on the phone call. What in the world… why would I have them inspected otherwise….The manager wrote me a quote for new rotors and brake pads and stated it would take days to order the parts in and about a day of labor. Price quoted was over $900 which is much higher than the “$4-500” Antonio told me over the phone. Additionally, the time required for the replacement is much different than what I was told.Overall I am disappointed at the poor communication here and the wasting of my time. The manager was nice enough in trying to resolve the issue but this level of miscommunication meant my trust in this location is broken and I will be taking my business elsewhere.
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September 2023 by Lee Witte
I dealt with Ari at the Newport store and he was great. I called to request a quote to have them install my tires I was to order online and Ari matched the price. The service was excellent! Love the new tires on my Range Rover.
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September 2023 by Cassy Browne
Woke up with a flat tire, so I took it in to get checked out. Was expecting to be told I needed new tires but they were able to patch up the hole and send me on my way! Anthony was so nice from dropping it off to picking it back up. Thank you!
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September 2023 by Daniel Calle
I have 2 cars that I service at this location. I recently noticed some shaking to the car and thought I need to balance my tires. When I arrived Ari helped and went above and beyond. He went outside to inspect the car and was very knowledgeable and concluded shaking issue was cause due to the shocks in the back not working properly causing issues with the tires. An estimate was created for everything that is needed. I feel anyone else would have done the work and moved on. Ari showed great willingness to help.
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August 2023 by Rachel Holaday
James and Anthony were both wonderful! Called for availability on a full tire replacement and was told to come right on in and I would be taken care of. There was an issue with the shipment of my new tires from the warehouse, but it was taken care of right away and they finished putting them on right before closing so I could come get my car that day! Anthony sincerely apologized and explained the situation further when I came to pick up my car which I greatly appreciated. Overall I had a great experience and was shown great customer service through a busy day and shipment problems!
