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March 2024 by Daisy Lepping
Love my local UPS store in Newport. Yesterday was the first day I was sending anything other than an Amazon return. As usual they were quick and professional and I was pleasantly surprised at the price for shipping. There were probably eight people in front of me but I wasn’t there longer than 10 minutes but the very best part, which I told them as I left, not only are the quick but the are friendly and patient! Something you don’t get a lot of these days! Way to exceed my expectations UPS!
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March 2024 by Jack Hoffman
The store is clean, well organized, well located and the staff were ready and able to save me time.
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February 2024 by Antoinette Lucas
Dependability And great service
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February 2024 by angela ulloa
I don't understand what is happening with the customer service at UPS stores. I sent my husband with a shipping sheet to the UPS store. The first time they said there was no shipping address when the "shipping to" was on the upper right hand side. Sent him back and they couldn't find the account number that was listed right below that with the shipping requirements not to be exceeded. I am not posting a photo to protect the account. I cannot be in 2 places at one time. I thought the shipping sheet would make things simple. It clearly didn't. I only have 10 days to return the item and I am not even sure which store will actually look at the shipping sheet to send it out. I just realized there is a number to call on the shipping sheet if I want it picked up at my house. I guess that is what I will have to do.
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February 2024 by Rickey Carter
They was quick fast and very courteous
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February 2024 by Aunt Deb
Friendly, patient and very helpful!!! Even when the line is long, there are enough qualified, friendly employees to make the time move quickly. Always have had good to excellent experiences in this store. Would highly recommend!
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February 2024 by Kevin Ross
Ease of returns and UPS' partnerships with Amazon and others had added to the convenience
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January 2024 by Joyce Bezold
Fast moving customer service line (if any at all), very friendly, helpful, and knowledgeable agents, and easily accessible location
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January 2024 by Kevin Howland
Great employees
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January 2024 by John Glass
Always fast and efficient.
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January 2024 by Robert McGrane
Adrina is a great team member freindly and quick
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December 2023 by Douglas Krift
Great customer service! Never a long wait even with a line
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December 2023 by Ethan Richards
I went into drop off an Amazon return and the manager was so helpful. He showed me their new self service scanner which saved me from having to wait. He also said that they do prints which will help me out. I just wanted to say thank you
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December 2023 by Chyrell Hartsock
The lady who helped me out was really nice and informative explaining things for me and making sure I had everything I needed
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October 2023 by Aaron Sonder
This is my go-to store for shipping and generally they're decent folks, but today I had a bizarre interaction with the two girls at the front counter. I had an Amazon return to make, just a tent, but when I got there and they scanned it they proclaimed that the item needed to be repackaged. I was confused because I brought the item back how I received it (just a tent bag with the handles, tent inside), and when I explained this I was met with disbelief. The girl that was helping me wasn't understanding and a second girl came over just to exclaim "You did not receive it like that, where is the label?!". I tried to explain that I, quite obviously, removed the shipping label because I attempted to set the tent up but wasn't happy with the result but they cut me off and insisted I needed to buy a bag to ship it in. At this point it was literally no longer worth my time so I conceded and bought the bag just so I could leave. I've never been met with customer service reps who dig in their heels and accuse me of lying over something so inane and basic, as it was pretty evident that there was a miscommunication somewhere between Amazon and UPS but somehow it got dumped on me in this moment. Not a shining example of customer service, if I'm being honest.
