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December 2023 by Sandra Hornsby
We had a great experience. Kera went out of her way to help us. She was kind, very helpful and her knowledge of the products and how they work was absolutely amazing.
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November 2023 by Jessica Barrett
My husband and i went into the store to get a business account set up. Was going fine untill the tablet glitched. Took $600 and two weeks later its been canceled and still have not received our money back. The manager is not returing phone calls i have spent at least 15 hrs there trying to figure this all out. Spent countless time on the phone with customer service and still no one can resolve this. I wouldnt recommend going there unless you want your money took and not given back. The owner isnt helping either.
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October 2023 by Eduardo C.
It's best to drive to Lexington and avoid this place altogether. I knew there was going to be an issue when the lady that was signing us up for our plans smelled like a damn Jimmy Buffett concert. She had to end up signing us up 2 times because she had no idea what she was doing. Apparently, my discount was never applied and I have been overpaying on my lines for months now. I've been round and round with customer service trying to get credit for the overcharges. It's been a nightmare. Don't smoke weed on the job if you have no clue what you are doing in the first place.
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July 2023 by Shane Fuhrman
5g signal is terrible at Walmart and 24 hour fitness in Nicholasville. Takes minutes to load a simple web page or send messages on snapchat. Very inconvenient. Connection has been alright other places.
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February 2023 by Micah G
Went in today to buy a new screen protector the guy was so stoned he couldn’t lay the screen protector without a bunch of dust under it… I know this because he told me he was stoned … it was not satisfactory… and when I asked for another they wouldn’t replace it…very unprofessional and will never go there or recommend this store ever again… I just wasted $53… I hope I can save someone else some money
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December 2022 by Jordan Thompson
Went there at 7:08 and they close at 8:00 and was told it was too late to get a phone. Then the worker started screaming at me and telling me I was keeping her from her kids. Talked to the manager on the phone and she said to come back today and at 3:15pm a sign was posted on the door they are closed for lunch. I keep getting childcare to surprise my daughter with a phone for Christmas but they aren't working during their business hours.
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November 2022 by Pat Nussbaum, I worked at St. Coleman’s School from
I was frantic this afternoon when I lost every album and picture I had on my phone. I took off to the A T & T store where I purchased my phone. I was about to cry when I told a young woman named, Haley, that I’d lost everything. She took my phone and did a number of magical maneuvers and GOT ALL MY MEMORIES BACK! Thank you forever, Haley, for helping me today! I told you I love you, and I always will!
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August 2022 by Daniel David
Friendly staff. Very helpful. Had a good experience here. Would shop here again.
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July 2022 by Sarah Ritter
The associate who helped us was very friendly, helped us find a plan that fit our needs better, and expertly installed new screen protectors. We were very satisfied and will return to this store for all our future AT&T needs. Thanks, Miranda!
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June 2022 by Ben Geers
I went in to get my number changed and Jackson helped me. He literally had me in and out of there in 2 minutes. He was great to work with super friendly and very helpful!
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June 2022 by Ethan McCuddy
Miranda was absolutely awesome and helped us get our phones in order, even stayed after closing. definitely staying with AT&T.
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June 2022 by Martha Lyons
Nour is super employee she helped me a lots today. AT&T need more like her. Thanks so much.
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April 2022 by John Stephens Jr
A very helpful place Brandon and Jackson was very helpful in what I wanted.and a very reliable phone service.i been with at&t for 15 years and I left to go to spectrum a bad idea.spectrum screwed me and I went back to at&t and now will never leave.nora also was a awesome person.this was the Nicholasville store
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March 2022 by Stephanie McClurkin
Stopped by to check out a deal I saw on the AT&T website. Jackson and an employee in training (who were both very friendly!) helped me sign up quickly and easily. Definitely give this place a shot if you're looking for a new phone and/or provider.
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February 2022 by Ricky Pittman
The gentleman that waited on me at the Nicholasville office was assistant manager in a very kind gentleman who took the necessary time even though it was close to closing at 7:45 p.m. and he waited on me rather quickly and he was very informative I was quite impressed the gentleman's name was Jackson no relation to the Jackson 5 I don't think LOL
