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March 2024 by Vizo Tele
I recently visited Penn Station and had an extremely disappointing experience with one of their servers. I ordered a footlong sandwich with specific toppings, including lettuce, tomatoes, onions, American cheese, provolone cheese, and, of course, mushrooms. However, to my dismay, the server forgot to add the mushrooms to my sandwich.What made matters worse was the server's response when I pointed out the mistake. I politely mentioned that I had requested mushrooms on my sandwich, but she vehemently denied that I had ever mentioned it. I reiterated my request three times, but she continued to insist that I had not asked for mushrooms. This lack of accountability and refusal to acknowledge their mistake was highly unprofessional and frustrating.As a customer, I expect my order to be prepared accurately, especially when I clearly communicate my preferences. It is disappointing when a server fails to pay attention to such details and then tries to shift the blame onto the customer. This incident not only left me dissatisfied with my meal but also with the overall customer service at Penn Station.Attention to detail is crucial in the food service industry, and it is disheartening when such a simple request is overlooked. The server's denial of my request only added to my frustration and left me questioning the competence and professionalism of the staff at Penn Station.In conclusion, my experience at Penn Station was marred by the server's failure to include mushrooms on my footlong sandwich, despite my clear instructions. The subsequent denial of my request and lack of accountability only exacerbated the situation. I hope that Penn Station takes this feedback seriously and works towards improving their customer service and attention to detail in the future, respectfully.
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November 2023 by Don Collura
Been waiting 30 minutes for our food. When asked how much longer, was told can't tell me time or number of orders ahead of us and that they were stacked up right now (Door Dash orders). Why it wasn't communicated upfront that would be at least 30 minutes waiting onsite for food after ordering is a joke. Plus no refunds provided. Going to Jersey Mike's next time.
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October 2023 by Lucio King
Great service, great food, good prices.
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October 2023 by Matt M
Food always tastes fresh, french fries are cut fresh and fried, can't find better fries in Nicholasville.Vegetarian options: You can have a sandwich made how ever you like.Parking: Parking lot has lots of parking, not trailer accessible, but you could park a trailer on the street for a short time.Kid-friendliness: Good food for kids, nothing too messy.Wheelchair accessibility: Sidewalk has roll-up points, there are no stairs to get in the door.
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October 2023 by Claudia Ballard
Absolutely the Worst Cheesesteak sub. I have ever had !!! Waste of money !!!
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September 2023 by Brady Williams
80s playing on the Music service, cashier was friendly and helpful, the food was tasty.My only complaint was the tiny fry remnants instead of full size fries, but I still ate well.
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September 2023 by Brenda D.
I went to Penn Station for the first time this past week. Let's start with saying the bread was so soft inside and beautifully toasted on the outside. I choose a delicious honey mustard for a sauce. I had Swiss cheese which complimented the ham and turkey that I choose. The veggies on the sandwich was crisp and fresh. The team that were working were so nice and fun to talk to. I just talked myself into another 1 so I have to go. See you at Penn Station
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August 2023 by Angela Byrom
Dirty bathroom, tables and floors. Dirty drink stations.
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July 2023 by John Strickling
Best local place for the cheese steak
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June 2023 by Donnie Brockman
Walked in to grab a bite to eat and the kid rudely said "we have over an hour wait" WHAT!!?? An hour wait for a sandwich??? There were only 2 other customers in there...
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June 2023 by Eric Christopher
Pretty hit or miss on what you're getting. Sometimes the subs are really good and sometimes they're half the seasoning or meats. Fairly pricy compared to other sub shops. The restroom could use some serious attention too.
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May 2023 by James Goodwin
Cheese Steak..... good. Cheese bread...... good. Italian Sub....... not so good. Sweet tea.... good. So we ordered take out, as we're waiting they gave our food to someone else, then went outside and got it back brought it back inside and tried to give it to us. That was a big NO! The girl smiled and they started a new order. The staff was not an overly friendly group, but not rude either. Would go back
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May 2023 by Vault 17
Pretty hit or miss on what you're getting. Sometimes the subs are really good and sometimes they're half the seasoning or meats. Fairly pricy compared to other sub shops. The restroom could use some serious attention too.
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May 2023 by Bryan Back
Excellent food and great atmosphere. Service could be faster, but overall a great place to eat.
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April 2023 by Chris Adams
This place was a little shocking. The food and atmosphere was real blah. The price was really high compared to similar chains.
