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February 2024 by kimberly mains
Check your mileage and everything on the truck better yet rent somewhere else. I drove the truck 17 miles they charged me for 124 miles. I have surveillance footage showing the truck never moved . Corporate won’t do anything about it so I will see them in small claims. These people are crooks and they are charging innocent people for mileage that they never drove!
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November 2023 by Cindy Freeman
I always use Uhaul for box truck and pickup truck needs.
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October 2023 by faruk ajeti
Over charge no respect
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October 2022 by ExpressMoving LexKY
Helping movers like us secure moving trucks for years.Keep it up folks! .....
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June 2022 by Amber Brown
Need to update your hours. Was being sent to this uhaul location (by a uhaul representative) when our reserved truck was not at another location. I was calling to confirm the truck was there well before closing time. Someone stated they were closed, no truck there, and hung up on me!
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October 2021 by Jodie Thomas
Always helpful n quick
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December 2020 by Jodie Uhlig
Always helpful n quick
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April 2020 by Alicia Vain
When I picked up my uhaul everything went well was estimated at 20 miles. When I got it home to load the truck still had stuff all in it. I called and was told I could come switch trucks and get my mileage credited or just have them credited. I told her I would clear it out and just to credit the miles. The truck rental was $39.99 with milage I was quoted $55.00. My card was charged for two separate transactions one for $59 and some change and another for $1 and some change. I have called everyday with no answer as to why my card was charged over $60.00. The tank was fully filled up at their gas station upon drop off and I was under 15 miles on the milage. I wouldn't reccomend getting your truck from here unless you're willing to be overcharged and cleaning up someone else's mess. There are plenty of uhaul rentals in nicholasville try another one. To be charged extra during this time is absurd - support a company that actually will help their customers not take more money from them when everything is going on anyway.
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May 2019 by Larry Hamilton
It got the job done
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June 2018 by Patt Ashcraft
Rented a truck traveled 31 miles. They tried to charge me for 81 miles. The next week my daughter rented a truck. She traveled less than 15 miles. They charged her for over 60 miles. A week later she has not been received a refund. These people are not trustworthy at all. Beware!!!!! Check and recheck before allowing them to charge your card. You may never get your refund.
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June 2018 by Rose Allen
Rented a truck early.before I moved.then it was not available to me when I needed..but u haul upgraded to bigger truck .no extra charge..prob. was it had been hit/ had hole at top. when I got it and it rained on way to new place causing stuff to get wet..not cool..
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June 2017 by Jacob Tina
Try getting a refund. Held the rental vehicle with my card and when I returned the truck, I paid with cash. Of course, Pete''s didn't let u haul know I came in and paid cash, so the money was also deducted from my checking account. Called Pete''s and they said to contact u haul. U haul said to call Pete''s. U haul says it will be 3 days now that Pete''s has verified. Those 3 days have pasted and u haul was called. No return call. Called again the next day and spoke to someone else and now they are saying another 3-5 days. Very shady operation that may be meeting my lawyer soon if this is not resolved by June 9, 2017.
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July 2016 by Frank Andrzejewski
Quick and easy.
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January 2015 by Kathy Lanham
I called today about boxes and truck rental. The young lady, Amanda, could not have been more polite and helpful even looking up the closest location to fit my needs. Very satisfied with the service I received.
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September 2012 by Fred Rogers
This is a predatorial operation that abuses its customers. Be on your guard!!! I would not recommend them to anyone who is looking for honesty and integrity in there transactions.
