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December 2023 by Chantelle Thornton
Branch Manager Eric Dewig refused to cash a check from State Farm stating that he had a fatal error on his system. However he could not explain what the issue was, he "guessed" it was a problem with the account it was written on...a State Farm account written on Chase bank. Then he went on to say it was because there would not be any repercussions if he cashed it because I did not have an account there. Basically, he assumed the check was fraudulent, and did not take one step to try to verify it. When I requested to speak to someone above him, I was told he was it. I do not have an account at Chase bank and never will honestly, and I will tell everyone in my business (finance) how Chase bank refused to cash a check written from one of their own accounts. I will continue to sway my customers away from any Chase bank, so that they don't experience this discriminating approach to horrible customer service. He did not even try to verify the check written from a Corporation on his bank....so very unhelpful...I'm embarrassed for Chase bank to have him representing them.
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November 2023 by Tonito Abrantes
Recently, I visited this Chase bank and worked with Amy to create an account. I am writing this review to highlight how professional, personable, and helpful she and the rest of the employees were. I am confident in my decision to bank with Chase, and look forward to working with them in the future.
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October 2023 by Danielle Randolph
Whoever is managing this branch needs to be fired.
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July 2023 by Jaquelin
Chase bank does not have a working phone number for the direct line. If they do, I've not found it. They have held my paycheck since June 15th! And i STILL have not been cashed out. I've spoke with countless people in customer service and can't get a hold of ANYONE at the bank in Owensboro. I've been threatened with eviction because of this situation and i will NEVER recommend Chase Bank to anyone. In fact, i would tell them to put a needle through their eyeball then deal with Chase, it would be much less painful. ?
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July 2023 by Jaquelin B
Chase bank does not have a working phone number for the direct line. If they do, I've not found it. They have held my paycheck since June 15th! And i STILL have not been cashed out. I've spoke with countless people in customer service and can't get a hold of ANYONE at the bank in Owensboro. I've been threatened with eviction because of this situation and i will NEVER recommend Chase Bank to anyone. In fact, i would tell them to put a needle through their eyeball then deal with Chase, it would be much less painful. ?
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July 2023 by Nick DuMont
I dont know about Dwayne Johnson
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May 2023 by Sheila Trulock
I hate that I have to go all the way across town to get to that bank
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March 2023 by Gene T.
You're holding my Federal Tax Refund Check for twelve days. This is disgusting. It's not like the check is from a third world country. It's a United States Treasury Check. You have no reason to hold me suspect for any reason. Not that it will do me any good, but this will go on Yelp and Google reviews. I've been banking with you for at least fifteen years and you treat me like vermin. I won't be depositing any more checks with your bank.
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February 2023 by Shelley Daugherty
The staff are always polite and helpful.
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November 2022 by A Google User
Friendly and nice.
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August 2022 by Elizabeth Gallardo
Excellent customer service! I will drive an hour to this bank instead of doing business at a closer business! Keep up the amazing customer service!
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May 2022 by Lesly Bautista
Such a good bank, excellent card and credit options. But the service is absolutely slow. And they don't help you out when you need it
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April 2022 by Rachel Wahler
Great customer service!!!
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October 2021 by Jeff H.
Drive through customer service is awesome But...... They NEVER and I mean NEVER answer the phone ATM is usually broken
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May 2021 by Dennis Prow
Change banks, they won't answer simple phone calls at any branch, at least not here in Owneboro.
