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March 2024 by GARY Dillon
I love this store.
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March 2024 by Bo Beaty
I love going to Menards to just look around sometimes. I always find something that I need or want. Generally, the prices are great. I’ve never had an issue. But I would say that I have never really had an outstanding experience either. I don’t think I’ve ever had any notable interactions with any of the employees. But, overall, I think this is a good place to shop.
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March 2024 by Stephen Mathis
Shopping was fine, but using their website and trying to find specific aisles for an item is way too difficult. Aisle numbering needs a makeover
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February 2024 by Slick Mahoney
Update: it appears Menard’s management has responded to my original Review, asking me to contact them (via email) for “further assistance “? Not sure what that means, as I mentioned I made the purchase somewhere else. I already wasted an hour or so wandering around the store, I’ll respectfully decline the invitation to spend any more time on this. Best regards,———————————————————————Visited the Owensboro store yesterday, looking for an item that I could describe (but didn’t know the name). Interrupted 2 clerks in the Tool section, they said “look in the Plumbing section.” Interrupted 2 different clerks in the plumbing section, they said “it’s probably in the Building supplies section.” Interrupted 4 clerks behind the desk in Building Supplies, one fellow said “they’re outside around the river rock” (they weren’t). An earmark of world class companies is that they rarely, if ever, give directions…..the staff puts down their phone, excuses themselves from the conversation, and takes the customer to the product. I went home, found and ordered the product from Amazon. Brick & mortar businesses MUST provide better “service”, else they will die - the Amazons of the world usually have competitive prices and deliver to my door. I go to a store for service.
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February 2024 by Shellie Wickham
Unbelievably horrible experience that all started with their Scan and Buy option. I would have let this go but when I was treated like a total criminal when trying to do the right thing something needed to be said. When I drove a hour out of my way to return to the store to clear this up, the manager there put the last nail in the coffin. She was so completely rude and condescending I’m honestly done with Menards. Great example of why the big box stores are losing customer loyalty. POOR customer service!Simply responding with a general post doesn’t really help me in any way now does it? The idea you have taken this complaint seriously is a silly google algorithm. So thanks for proving my point. Nobody takes customer service seriously anymore. It’s all a big joke.
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December 2023 by Lynn Mitzy
Keys made in the kiosk. I got 3..paid for 2 as the 3rd one was free !!My keys were special order but arrived in a secure envelope within 3 days. I am very impressed !???thank you
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October 2023 by Leonard Heuser
I gave the owensboro store three stars only because the quality of the treated lumber was excellent. The customer service was horrible outside. I purchased eight 2x10x16 treated. Great quality. They lost two stars because of lack of customer service in the outside lumber yard. I asked a forklift driver and another employee he was talking with where I could find the lumber. They pointed to an indoor pickup area. I drove into the indoor area and was having trouble locating the size I was looking for. I asked again for assistance and another pair of employees pointed and then continued their own discussion. While I struggled to load these 16' boards on my trailer, they walked past me laughing and talking. When I finished and exited, all four employees stared at me as I was leaving. I will say the guy at the gate was extremely pleasant and polite. Management needs to look at their outdoor yard help and teach them customer service!!
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August 2023 by Watson Ambruster
This place is great. It has everything amd more you need for a house. The prices are fair or cheaper than you would find at Home Depot or Lowe's. Jeld-Wen windows are an amazing deal compared to the big box stores. I will return even though it's a two-hour drive from my
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August 2023 by Kris Detweiler
I can not get anyone to answer a ? re rebate receipt..was told at front desk I have 4 yrs to sent in prior yrs receipts during visits to their storeThen I tried a live chat & no response...then tried owensboro front desk & they hung up on me.
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July 2023 by Imperator Z
Clean store, helpful employees. So much better than Lowe's. Hate the location buried in the back past Meijer. It deserves a better spot. I'd go more often if it was easier to get to.
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June 2023 by Eva Glahn Atkinson
had hard time finding an employee to help me find a carpet cleaner that was not located with other carpet cleaners. Was in very back of store.
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May 2023 by Scott Carter
This is a great place to purchase almost anything. Prices are usually better than Lowe's or Home Depot. Staff is always helpful and the store is always clean. It's my go-to place for home improvement.
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May 2023 by Jim Bayley
I like this place and the 11 % rebates. Still feel in today time you should be able to email your rebate and not USPS mail. I'm sure they do this to limit the people that would take the time to do a rebate having to fill it out and mail out.. but if you can't find it at one place you will definitely find what you want or need here at Menards.
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April 2023 by Jaydo H.
Today I walked in the store to purchase a home security camera, I walk in and before I've even made my way to the isle there were several workers watching/following me. They called security on me for no apparent reason and security, as well as a group of workers, followed me to the checkout and watched as I paid for my item and left. I feel like I might be the first white person to get racially profiled. Terrible service, extremely unnecessary. If I could vote less than one star I would.
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April 2023 by Michael Vaughn
They have very competitive prices. As I'm getting older the store seems to be getting bigger.....lol. Having the app really helps though. I can see if the item I'm looking for is available before wearing out a pair of boots... lol.
