Michaels is a popular arts and crafts store known for its wide selection of products and excellent customer service. The store offers a diverse range of items, from drafting supplies to t-shirts, with a color selection that surpasses even major retailers like Walmart. Customers praise the store's competitive pricing and appreciate the ability to find unique items that are not readily available elsewhere. The staff is consistently described as friendly and helpful, even when customers are in a rush to complete returns or other tasks. While some customers wish for a slightly more extensive selection in certain areas, such as soap making, the overall consensus is that Michaels is a go-to destination for all things arts and crafts, providing a great shopping experience for both hobbyists and professionals alike.