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December 2023 by J Tretter
Great ratesEasy to work with
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November 2023 by Lynn Mitzy
I called for a renter's insurance transfer. I moved from another state. It was quick and easy.Thank you for making the transition painless. ??❤
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May 2023 by Jason Carl
Very pleased with service and support provided by Richard Gregory: Allstate Insurance.
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January 2023 by Taylor Paige
I switched from State Farm and joined the Allstate team recently. Best financial decision I've made in a while and one showing notable difference directly. They were professional, and in taking the time I got the policy I've been deserving fairly. Relief. Thats what I get also.
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September 2022 by Telina Blanton Connor
Does not stand up for his customers never even had an adjuster come out and look at a busted pipe denied the claim what kind of insurance agent does that when the pipe was inside the wall. Beware of Allstate read all the fine print or should I say less of they also depreciate your roof if you have Allstate get away from them.
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August 2022 by Byringiro Gentil
Not enough information so many they don't know about the insurance company they represent.i had situation where they can't explain and said we don't know? that's it
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January 2022 by Parker Clark
I was in a car accident over a year ago now and a few months ago, I was needing the claim number and some basic information to share with the hospitals and healthcare facilities. I called and left multiple voicemails months ago to which my calls were never returned (still haven’t been). Recently, I needed an updated insurance card for my information and called for this. My call was not answered yet again. I no longer live in Owensboro so my father went into the office to talk to them. As soon as he mentioned that I had left multiple voicemails over the past few months where I did not receive ANY follow up information on, the woman working (not sure of her name, wish I could include in this review) immediately got defensive and responded “people say that all the time.” … If many people are having this issue, why would you not look into this? Also, why would your first response to be to blame the person complaining about the poor level of service? My call has still not been returned. This is an EXTREMELY poor level of service, especially considering the cost. We have switched agents and have no intention on ever going back. I would get insurance from Petsmart or Taco Bell before I got insurance through them again.Notice how all of the high-rated reviews are from 6-months+ ago. Now that Kirsten no longer works there, the customer service is essentially non-existent. Big fan of Kirsten, not of the office or the agent himself.
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January 2022 by Darren Lewis
Great service.
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December 2021 by Parker Steven Clark
I was in a car accident over a year ago now and a few months ago, I was needing the claim number and some basic information to share with the hospitals and healthcare facilities. I called and left multiple voicemails months ago to which my calls were never returned (still haven’t been). Recently, I needed an updated insurance card for my information and called for this. My call was not answered yet again. I no longer live in Owensboro so my father went into the office to talk to them. As soon as he mentioned that I had left multiple voicemails over the past few months where I did not receive ANY follow up information on, the woman working (not sure of her name, wish I could include in this review) immediately got defensive and responded “people say that all the time.” … If many people are having this issue, why would you not look into this? Also, why would your first response to be to blame the person complaining about the poor level of service? My call has still not been returned. This is an EXTREMELY poor level of service, especially considering the cost. We have switched agents and have no intention on ever going back. I would get insurance from Petsmart or Taco Bell before I got insurance through them again.
Notice how all of the high-rated reviews are from 6-months+ ago. Now that Kirsten no longer works there, the customer service is essentially non-existent. Big fan of Kirsten, not of the office or the agent himself.
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October 2020 by Cissy Roberson
Very good experience!
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December 2019 by April Noland
It was a pleasure meeting everyone in the office and a special thank you to Kirsten Brown for welcoming me like family. Thank you again for letting Servpro provide lunch for your office. Also, thank you for letting us come in and go over what Servpro can offer you and your clients.We look forward to serving you in the future.
